Prospa Reviews 7,834

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company, often describing the staff as professional, approachable, and genuinely caring about their customers' needs. The service is consistently praised for being fast, transparent, and stress-free, with many highlighting the efficiency of the approval and funding process. Customers appreciate the quick response times and clear communication, which makes the overall user experience smooth and easy to understand. However, some customers also noted issues with customer service, mentioning that communication was unhelpful or that they experienced delays in resolving simple issues. A few other people also felt that the company lacked loyalty to long-term customers, despite years of consistent business.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, with many expressing high satisfaction with the professional support... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as quick, efficient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, professional,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prospa has been an absolute game-changer for my business. The entire process — from application to funding — was fast, transparent, and stress-free. Their team took the time to understand my needs and... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Prospa. Both the initial loan and the top-up process were smooth, quick, and flexible. Approval was fast, documentation was minimal, and funds were released promptly. Th... See more

Company replied

Rated 5 out of 5 stars

I had enquired about a loan for my small business, and to be honest, I didn't think I would have a chance. I enquired on the Monday and by mid-morning on Tuesday, Grace contacted me to confirm some... See more

Company replied

Rated 5 out of 5 stars

The whole process from start to finish was very quick and efficient. Once I had approval, I received great support to get setup on the app and was able to transfer money immediately.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant

Written by the company

Prospa is on a mission to make financial management simpler for small businesses like yours. Make business happen with lending products and a simple transaction account designed for what your business needs. Accessing the funds you need should be easy, so with Prospa there’s no lengthy application process and funding is possible in just hours. We get to know you so we can provide a solution that’s right for your business. Manage your Prospa Business Account and funding products anytime, anywhere it suits you via the Prospa App or Online. Apply for funding of amounts between $2000 and $500,000, with repayments that work with your cashflow. Join thousands of small businesses who’ve made business happen with the support of Australia's #1 online lender to small business.

Business loans made easy.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

Great experience with Prospa

Great experience with Prospa. The process was quick, smooth, and very professional. Easy to deal with and highly recommended.

6 January 2026
Unprompted review
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Reply from Prospa

Hi Mehdi, we love delivering on our promises and are committed to providing a fast and transparent customer experience. Thank you so much for your recommendation.

Rated 5 out of 5 stars

No fuss

No fuss. No worry. Fast, friendly and efficient service.

2 January 2026
Unprompted review
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Reply from Prospa

Hi Stephen, we're glad you found our service fast, friendly, and efficient! Thank you for your positive feedback; we really appreciate it.

Rated 5 out of 5 stars

Understanding the cost vs experience

Understanding the cost vs experience, speed and ease, Prospa was able to provide a quick fix to a temporary unforeseen cash flow issue.

1 January 2026
Unprompted review
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Reply from Prospa

We're happy to hear that our solution provided a quick and easy way to resolve your cash flow issue. Thank you for sharing your positive experience with us Daren!

Rated 5 out of 5 stars

Quick and convenient

Timing and the fact that they really do only give you what you can afford to repay. Refinancing and topping up my loan has Not only given me much needed funds within an hour of accepting the contract, but my weekly repayments have gone down by more than $100 compared to the original loan. Thanks Prospa.

29 December 2025
Unprompted review
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Reply from Prospa

Hi Tammy, we appreciate you sharing your experience. It's great to hear that the timing and loan structure worked well for your needs, providing you with quick access to funds and more manageable weekly repayments. Thank you for choosing Prospa!

Rated 5 out of 5 stars

The experience with Prospa was quick…

The experience with Prospa was quick and efficient. Staff were extremely helpful.

29 December 2025
Unprompted review
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Reply from Prospa

Hi Ron, thanks for your amazing review!
We love delivering on our promises and are committed to providing a fast and transparent customer experience.

Rated 1 out of 5 stars

They stop taking the payments from my…

On behalf of my husband. They stop taking the payments from my account. Then months later turned it on my by demanding full payment. This all happened when my dad was having cancer treatment. Unfortunately I didn't realise due to caring for him inbetween working. They don't give a damn and proceeded to add 58% interest until fully paid. Organised a loan to pay then in full and they go and put a caveat on the house halting the very payment that was to pay them. Absolute a$$&holes.

20 November 2025
Unprompted review
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Reply from Prospa

Hi Corrina,

Thank you for sharing your feedback. We’re sorry to hear that you and your father have had a disappointing experience with Prospa.

We’ve been unable to locate the account linked to your feedback, which may be because it relates to your father’s account.

Could you please contact us at customer.resolutions@prospa.com so we can assist you as quickly as possible?

Thank you,
Taz

Rated 5 out of 5 stars

My experience with Prospa was exceptional.

My experience with Prospa was, once again, awesome.
Holly went above and beyond to secure my business loan, and her and Kevin were responsive, professional, and great to deal with.
Once my loan was approved, I signed off on the paperwork, and the money was in my account in seconds.
I would highly recommend Prospa.

18 December 2025
Unprompted review
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Reply from Prospa

Hi Saskia, we're happy to hear that you had an awesome experience. We appreciate your positive feedback regarding the responsiveness and professionalism shown during your loan process. Thank you for recommending Prospa!

Rated 4 out of 5 stars

The experience was great

The experience was great. The people were fantastic. They were helpful and it was painless.

19 December 2025
Unprompted review
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Reply from Prospa

Thanks Kristian! We're happy to hear that you had a great, painless experience with our helpful people. We appreciate you taking the time to leave us this fantastic feedback!

Rated 5 out of 5 stars

It's now the second time my business…

It's now the second time my business has been helped by Prospa, both times, a friendly professional quick and no fuss result for my businesses financial assistance, can not recommend them enough, great company.

16 December 2025
Unprompted review
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Reply from Prospa

Thank you so much for your kind words, Fenceart!
We really appreciate you taking the time out to share your experience with us. We’re so happy we've been able to help you out and we truly value our returning customers, and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

I had an exceptional experience working Arthur Lock

I had an exceptional experience working with Arthur Lock. Throughout the entire application process, He demonstrated remarkable professionalism and expertise. His was incredibly responsive, always available to answer questions and provide updates. I highly recommend his services to anyone in need of Business Finance

10 December 2025
Unprompted review
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Reply from Prospa

Hi Leo, we're happy to hear that you had such a positive experience! We appreciate you highlighting the professionalism and expertise provided during your business finance application. Thank you for recommending our services!

Rated 5 out of 5 stars

Buisness loan made easy

Was an easy, user friendly process for my small business. Grace was great with explaining the difference between the loan types available . Felt very comfortable in my decision to move forward with finance . Thanks Prospa

15 December 2025
Unprompted review
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Reply from Prospa

Hello Heidi, we're happy to hear that the process was user-friendly for your business. It's great to know that the explanation of the loan types helped you feel comfortable making your finance decision. Thanks for your feedback!

Rated 5 out of 5 stars

The team at prospa was very helpful

The team at prospa was very helpful. They process was quick and easy.

9 December 2025
Unprompted review
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Reply from Prospa

Hi Hasina, we appreciate your feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa

Rated 5 out of 5 stars

Very easy to deal with

12 December 2025
Unprompted review
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Reply from Prospa

Hi Angelo, we appreciate your feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Prospa & Account Manager Arthur Lock

I recently completed a loan with Prospa and would like to give a huge shout out to my Account Manager, Arthur Lock. He was proficient, professional and courteous throughout the entire lending process.

Arthur helped streamline every step, explaining the requirements clearly and ensuring everything progressed smoothly. When an anomaly arose involving an old Trust that had been incorrectly named and, unexpectedly, had an ACN attached to it, the searches kept returning an error. I had no idea this issue even existed, but Arthur took immediate control of the situation.

His solution-orientated approach, attention to detail and determination were exceptional. He recognised that the problem stemmed from an ASIC data entry error and resolved the search issue internally so my application could proceed. He even advised me to follow up with ASIC to ensure the incorrect record does not cause problems in the future. I am genuinely grateful for the extra effort and care he showed.

I was also impressed with how easy it was to sign the contract through DocuSign and how quickly the funds were processed once everything was finalised. The entire experience was fast, seamless and extremely professional.

A huge thank you to Arthur and the team at Prospa for outstanding service. I highly recommend both Arthur and Prospa to anyone seeking business finance support.

12 December 2025
Unprompted review
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Reply from Prospa

Thank you very much for your kind words, Kathy.
We sincerely appreciate you taking the time to share your experience with us—and we wholeheartedly agree, Arthur is truly an invaluable member of our team.
We consider ourselves fortunate to have customers like you. Thank you for recommending us, and we look forward to the opportunity to work with you again in the future.

Rated 5 out of 5 stars

Excellent

I found the whole process/experience simple and supportive. All questions were answered. The chap that helped us through the whole process was friendly and efficient showing excellent communication skills.

5 December 2025
Unprompted review
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Reply from Prospa

Hi Phil, we're happy to hear that the process was simple and supportive for you. It's great to know that all your questions were answered and that you found our team member friendly, efficient, and communicative. Thank you for your positive feedback!

Rated 5 out of 5 stars

Josh was great

Josh was great, I communicated my needs and he understood and made the process smooth and easy. The communication was great and my loan was processed in a very timely manner.

4 December 2025
Unprompted review
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Reply from Prospa

Hi Getrude, we're happy to hear that the loan process was smooth and easy. We appreciate that the communication and timely processing met your needs. Thank you for your feedback.

Rated 5 out of 5 stars

U guy r excellent

U guy r excellent. U dont muck around. U get the job done thk u for that . 5 star always ❤️

2 December 2025
Unprompted review
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Reply from Prospa

Hi Zaza, we love delivering on our promises and are committed to providing a fast and transparent customer experience. Thank you for choosing Prospa!

Rated 5 out of 5 stars

Prospa have been great in setting up a…

Prospa have been great in setting up a line of credit for my company the whole process has been smooth thanks heaps for your help guys

3 December 2025
Unprompted review
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Reply from Prospa

Hi Aaron, we're happy to hear that setting up your company's line of credit was a smooth process. Thank you so much for your positive feedback; we appreciate your support!

Rated 5 out of 5 stars

Thank you again Prospa

Thank you again Prospa for helping our business. You once again have kept us heading in the right direction. For 9 years you have helped us grow and become the successful business we have become. And we could not have done it without you.

28 November 2025
Unprompted review
Prospa logo

Reply from Prospa

Hi William, we're happy to hear that our support has helped your business thrive over the past nine years. It's wonderful to know we've contributed to your success. Thank you for your positive feedback and for always choosing Prospa!

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