Not only was the whole process super quick……received the bracelet the next day! I was even refunded for a promotion that hadn’t been added on the site when ordering….I wasn’t aware it was included so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beautiful personalised silver plated brush and comb set. The engraving is excellent. The only thing that could be improved is presentation, would’ve been lovely if it had come in a presentation box... See more
Company replied
Very quick delivery and easy ordering. Item was packaged beautifully . Many thanks
Company replied
I ordered some earrings and they arrived quickly considered it was the bank holiday weekend. Unfortunately one of the earrings had some gem stones missing. I reported this to customer services and g... See more
Company replied
Company details
Written by the company
Primrose Hill Jewellery is a new brand based in the UK that aims to cover a multitude of jewellery styles and categories. With feminine, masculine, children's and personalised options, we hope to cover all of your jewellery needs! We also have a wide variety of high quality products ranging in pricing and materials to cater to your preferences.
Contact info
4.8
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service after non-delivery…
Amazing customer service after delivery issue. Resolved and cannot wait to receive jewellery. Honest couldn’t be happier
29 November 2021
Reply from Primrose Hill Jewellery
Thank you very much Rebecca for taking the time to leave us such lovely feedback!
We are so happy to hear that you had a really positive experience shopping with us.
We hope to assist you again in the future!
Kind regards,
Amber
PRH Team
Reply from Primrose Hill Jewellery
Thank you so much Malcolm for taking the time to write us a lovely review about our product and service. We hope to assist you again in the future :)
Kind Regards,
Amber
PRH Team
Excellent company
Excellent company, great service and beautiful jewellery at reasonable price.
9 November 2021
Reply from Primrose Hill Jewellery
Thanks so much for taking the time to leave us such kind feedback Joyce.
We are really happy to hear that you had a positive experience shopping with us and we hope to assist you again soon!
Kind regards,
Laura
PRH Team
Really beautiful jewellery
Really beautiful jewellery - even lovelier than the pictures.
8 November 2021
Reply from Primrose Hill Jewellery
Thank you so much Romola for taking the time to write us a lovely review about our products. We hope to assist you again in the future :)
Kind Regards,
Amber
PRH Team
Returned/exchanged a ring that was too…
Returned/exchanged a ring that was too big. Pre-paid postage to return and free postage to have smaller ring sent out. Excellent customer service!
6 November 2021
Reply from Primrose Hill Jewellery
Thank you very much for taking the time to leave us such lovely feedback!
We are so happy to hear that you had a really positive experience shopping with us.
We hope to assist you again in the future!
Kind regards,
Laura
PRH Team
Amazing jewellery, customer service and delivery
Amazing jewellery, great customer service and quick delivery. Recommend
14 September 2021
Unprompted review
Reply from Primrose Hill Jewellery
Thanks so much for taking the time to leave us such kind feedback.
We are really happy to hear that you had a positive experience shopping with us and we hope to assist you again soon!
Kind regards,
Laura
PRH Team
Perfect and absolutely beautiful
Perfect and absolutely beautiful, fast delivery too.
11 September 2021
Reply from Primrose Hill Jewellery
Thank you so much Sharon for taking the time to write us a lovely review about our product and service. We hope to assist you again in the future :)
Kind Regards,
Amber
PRH Team
Happy With Service
The service was quick and easy and the little bracelet I purchased for my niece is lovely.
6 September 2021
Reply from Primrose Hill Jewellery
Thank you very much for taking the time to leave us such lovely feedback Heidi!
We are so happy to hear that you had a positive experience shopping with us.
We hope to assist you again in the future!
Kind regards,
Laura, PRH Team
Christening gift
A beautiful silver bangle perfect for a Christening gift. We were really impressed with the quality of the workmanship. Packaging was also good.
30 August 2021
Reply from Primrose Hill Jewellery
Thanks so much for taking the time to leave us a review Rider!
It is wonderful to hear that you are so pleased with your Primrose Hill purchase.
We hope to assist you again in the future :)
Kind regards,
Laura
PRH Team
Birthday present
I brought the personalised birthstone necklace for my sisters 40th. She absolutely loved it.
Beautiful and different, I had not seen this before. Fast shipping and well packaged.
Would highly recommend.
26 August 2021
Reply from Primrose Hill Jewellery
Thank you very much for taking the time to leave us such a lovely review Natalie!
It is great to hear that the item you purchased was a big hit and you were happy with the service received.
We look forward to hopefully assisting you with future purchases!
Kind regards,
Laura, PRH Team
This was a lovely bracelet I got for…
This was a lovely bracelet I got for our granddaughter’s christening. Everyone admired it
19 August 2021
Reply from Primrose Hill Jewellery
Thank you so much Wendy for taking the time to leave us your lovely feedback. We are so pleased to hear that the bracelet was ideal for your granddaughter's christening.
Kind Regards,
Amber
PRH Team
Absolutely fantastic
Absolutely fantastic!
Order received within 3days which with the postal service still a complete mess is a miracle.
Gorgeous jewellery , fantastic quality. Will definitely be buying again x
18 August 2021
Reply from Primrose Hill Jewellery
Thank you very much for taking the time to leave us such lovely feedback Catherine!
We are so pleased to hear that you had a really positive experience and look forward to assisting you with future purchases :)
Kind regards,
Laura, PRH Team
Great experience!!!
I bought a necklace for my girlfriend, it arrived very quickly and the quality was great! She loved it!
10 August 2021
Unprompted review
Reply from Primrose Hill Jewellery
Thank you for taking the time to leave us a review Patryk!
We are very glad to hear that you are pleased with the service and the quality of our products.
Hope to assist you again soon.
Kind regards,
Laura, PRH Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.