Not only was the whole process super quick……received the bracelet the next day! I was even refunded for a promotion that hadn’t been added on the site when ordering….I wasn’t aware it was included so... See more
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Beautiful personalised silver plated brush and comb set. The engraving is excellent. The only thing that could be improved is presentation, would’ve been lovely if it had come in a presentation box... See more
Company replied
Very quick delivery and easy ordering. Item was packaged beautifully . Many thanks
Company replied
I ordered some earrings and they arrived quickly considered it was the bank holiday weekend. Unfortunately one of the earrings had some gem stones missing. I reported this to customer services and g... See more
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Company details
Written by the company
Primrose Hill Jewellery is a new brand based in the UK that aims to cover a multitude of jewellery styles and categories. With feminine, masculine, children's and personalised options, we hope to cover all of your jewellery needs! We also have a wide variety of high quality products ranging in pricing and materials to cater to your preferences.
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4.8
Excellent
55 reviews
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This company invites their customers to review, whether positive or negative
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Constellation Pendant
My pendant arrived quickly and well packaged. I love the pendant, interesting to have my star sign on show.
24 January 2024
Reply from Primrose Hill Jewellery
Hi MJP,
Thank you very much for taking the time to leave us a positive review, we really appreciate it!
I am so glad to hear you had a good experience shopping with us and that you love your PRH purchase :)
We hope to assist you again soon!
Many thanks,
Laura
PRH Team
Great service quick delivery
22 November 2023
Reply from Primrose Hill Jewellery
Hi Scott,
Thanks so much for taking the time to leave us a lovely review!
We are so glad that you had a positive experience shopping with us.
We hope to assist you again in the future :)
Many thanks,
Amber
PRH Team
Lovely bracelet of good quality
Lovely bracelet of good quality. Quick deluvery time.
30 September 2023
Reply from Primrose Hill Jewellery
Hi Sue,
Thank you so much for leaving us such positive feedback.
We are really glad to hear that you're pleased with your purchase and we hope to assist you again in the future!
Best wishes,
Laura
PRH Team
Excellent service and product supplied
Excellent service and product supplied efficiently and In outstanding condition.
20 August 2023
Reply from Primrose Hill Jewellery
Hi Mr Cohen,
Thank you so much for your order and for taking the time to leave us a review.
We really appreciate your positive feedback and are so pleased to hear that you are happy with your purchase!
We hope to assist you again soon :)
Kind regards,
Laura
PRH Team
Reply from Primrose Hill Jewellery
Hi Mara,
Thank you so much for taking the time to leave us a lovely review.
We really appreciate your feedback and are so pleased to hear that you are happy with your purchase!
We hope to assist you again soon :)
Kind regards,
Laura
PRH Team
Lovely pendant engraved nicely
Lovely pendant engraved nicely ! Thank you for getting it to me so promptly too.
2 March 2023
Reply from Primrose Hill Jewellery
Hi Louise,
Thank you so much for taking the time to leave us a lovely review!
We really appreciate it and are so glad to hear you are happy with your purchase.
We look forward to assisting you again in the future :)
Kind Regards,
Laura
PRH Team
Beautiful item of jewellery
Very straight forward to order and kept up to date on order. When I recd it it didn't disappoint .
28 December 2022
Reply from Primrose Hill Jewellery
Hi Christina,
Thank you for taking the time to leave us a lovely review about your experience shopping on our site!
We really appreciate it and hope to assist you again in the future :)
Kind Regards,
Laura
PRH Team
Great communication delivery spot on…
Great communication delivery spot on and the price you just can’t beat it highly recommend
12 December 2022
Reply from Primrose Hill Jewellery
Hi Hazel,
Thank you so much for taking the time to leave us such a postive review about your experience with us!
We really appreciate it and hope to assist you again in the future :)
Kind Regards,
Laura
PRH Team
Reply from Primrose Hill Jewellery
Hi Jessica,
Thank you very much for taking the time to leave us such a lovely review!
We are really pleased to hear that you had such a positive experience shopping with us and we hope to assist you again in the future :)
Best wishes,
Laura
PRH Team
Amazing!!
Not only was the whole process super quick……received the bracelet the next day! I was even refunded for a promotion that hadn’t been added on the site when ordering….I wasn’t aware it was included so I wouldn’t of been aware if they hadn’t of contacted me! Would highly recommend & will definitely be ordering again.
21 November 2022
Reply from Primrose Hill Jewellery
Hi Penny,
Thank you so much for taking the time to leave us a lovely review about our service, we really appreciate it and hope to assist you again soon!
Kind Regards,
Amber
PRH Team
Thank you very much
1 September 2022
Unprompted review
Reply from Primrose Hill Jewellery
Hi Dotty,
Thank you very much for taking the time to leave us a 5 star review.
We appreciate your feedback and hope to be of assistance again soon.
Kind regards,
Laura
PRH Team
Great service fast delivery
Great service fast delivery
Won on Instagram embroideryqueen1
Friendly staff
Loved the product
3 November 2022
Reply from Primrose Hill Jewellery
Hi Kimberley,
Thanks for taking the time to leave us a lovely review.
Congratulations again on your giveaway win, we are so pleased that you love your PRH jewellery and we hope to assist you again in the future.
Kind regards,
Laura
PRH Team
Quote necklace in silver.
The real review here is how my necklace mistake was rectified. Its always a bit of a gamble when you can't speak to someone but I went ahead and did my best. My quote got mixed up and within 24hrs of a query email I had another perfect necklace that I am very happy with. The quality is excellent and I feel its something I wouldn't have found elsewhere. Well done PHJ🤩
12 April 2022
Reply from Primrose Hill Jewellery
Hi Julie,
Thanks so much for taking the time to leave us such lovely feedback!
We are so happy to hear that you were pleased with the level of customer service provided and the quality of our jewellery.
We hope to assist you again in the future :)
Best wishes,
Laura
PRH Team
Very disappointed on how thin the gold…
Very disappointed on how thin the gold chain is and how small the garnett is. The gift card was handwritten in poor handwriting. I could have done better myself. It was for my sisters birthday and too late to send it back. Had to go to a jewelery store and pay twice the price for four times the quality.
11 January 2022
Reply from Primrose Hill Jewellery
Hi Antonia,
Many thanks for taking the time to leave us a review.
We are disappointed to hear that you were unhappy with the quality of the item purchased and our gift card service.
We endeavour to provide as much detail as possible on our product pages (model images, exact dimensions etc) in order to give our customers a true perspective of the size and quality of our items.
We have a 30 days free returns policy which you are definitely still within so I will contact you by email with instructions on how to complete a return to receive a refund.
We hope you will consider revising your rating of us once we have resolved this for you in a timely manner.
Kindest regards,
Laura
PRH Team
Lovely baby bracelet
Lovely baby bracelet, however the engraving is so small you need a magnifying glass to read the inscription. Also, the card I paid 50p extra for had my name spelled incorrectly, so I won’t be using it.
9 January 2022
Reply from Primrose Hill Jewellery
Thank you for taking the time to leave us a review Juli, we are pleased that you liked the bracelet. Unfortunately due to the size of our baby bangles, engravings can appear to be small. If you could provide us some imagery of the engraving we would be happy to look at this for you. We are very sorry that your name was spelt incorrectly, we would be happy to refund this for you.
Please feel free to contact us to discuss any of the above.
Kindest regards,
Amber
PRH Team
Beautiful personalised silver plated brush set
Beautiful personalised silver plated brush and comb set. The engraving is excellent.
The only thing that could be improved is presentation, would’ve been lovely if it had come in a presentation box or had the option of it
23 December 2021
Reply from Primrose Hill Jewellery
Thank you so much for leaving us a lovely review about our product and engraving service.
We really appreciate your feedback about presentation, we are currently looking into how we can improve this.
We look forward to hopefully assisting you with future purchases.
Kind Regards,
Amber
PRH Team
very efficient
18 December 2021
Reply from Primrose Hill Jewellery
Thank you very much for your positive review Gary, we really appreciate it. We hope to assist you efficiently again soon!
Kind regards,
Amber
PRH Team
Great little item for my little girl
Great little item for my little girl, presentation pouch is a nice touch. She's gonna love them!
15 December 2021
Reply from Primrose Hill Jewellery
Thank you so much Clare for leaving us a lovely review, we are so pleased to hear that your little girl will love them! We look forward to hopefully assisting you with future purchases.
Kind Regards,
Amber
PRH Team
Pretty earrings but was slightly…
Pretty earrings but was slightly disappointed that they were flat as they looked slightly rounded in the photo.
9 December 2021
Reply from Primrose Hill Jewellery
Thank you very much Julie for taking the time to leave us a review. Thanks for your input regarding our product imagery, we really appreciate your feedback and will be assessing how we can improve our content. The earrings that you ordered have slightly rounded edges, but are flat on the front so this may have caused some confusion. We hope that you are happy with your order and please don't hesitate to contact us if you have any questions.
Kind regards,
Amber
PRH Team
Great service
Item arrived damaged, I contacted customer service who were super helpful and dealt with the issue in a timely manner.
5 December 2021
Reply from Primrose Hill Jewellery
Hi Hayley,
Thanks so much for taking the time to leave us a lovely review.
We are sorry again that you encountered an issue but we are very pleased to hear that you were happy with the level of customer service provided :)
Best wishes,
Amber
PRH Team
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