Premierdeliveries Reviews 

5,136
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and prompt delivery service, often highlighting how well they were kept informed about delivery times and updates. Many people commend the staff for their exceptional helpfulness, politeness, and professional demeanor, noting that agents frequently went above and beyond to accommodate requests and resolve queries quickly. The overall service, including the ease of ordering and excellent customer support, contributes to a very positive experience for most consumers. However, some customers noted significant delivery issues, with a few experiencing no-shows or last-minute changes that caused inconvenience. Others reported items left at their door, drivers refusing paid room delivery, or having rude interactions. Poor communication and unresolved issues regarding tracking or damaged goods were also mentioned by some reviewers.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the helpfulness and... See more

Staff

Consumers find staff to be very helpful and professional, with many reviewers praising specific individuals... See more

Service

Reviewers mention positive feedback about service, with many praising the efficiency, friendliness, and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting amazing communication and... See more

Order

Clients share positive opinions on order, with many praising the quick delivery arrangements and flexible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,136)

674 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My delivery is now booked

My delivery is now booked. A gentleman by the name of Islam Hussain has gone above-and-beyond in terms of customer service, and so far I am really impressed by the levels of courtesy and efficiency. Well done!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Laiba at customer service was so professional and efficient. They kept updating us for a smooth delivery. Thank you!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Placed my order for a mattress which I…

Placed my order for a mattress which I contacted the company to find out about the delivery date they was extremely helpful as I couldn't be at home on the delivery days they gave me but they helped me with a day that suited me fine and didn't charge extra .the ladies name is Laiba what a pleasant and helpful person she is lovely to speak to her.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Sam was able to organise my delivery, whilst not the norm, to take into account delivery times available to us. Thank you. We look forward to receiving our purchase 😀

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered bed less than 24hours ago

Ordered bed less than 24hours ago, thought we would have to wait 14days for delivery and got a phone call today from Ahmed to say he could deliver on Friday! Amazing thank you so much

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered last night

Ordered last night, Sam contacted me promptly to arrange delivery. Was very clear on times and options. Great service

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast, helpful customer service

Super helpful customer service! I received a call 12 hours after my purchase, offered me three different date options (all within 1 week of purchase!) Iqra was helpful explaining the process to me and was very polite. Thank you!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer support

Iqra in customer service went above and beyond to help arrange a quicker delivery for me. She was incredibly helpful, efficient, and made the whole process smooth and stress-free. She was also very pleasant and professional to speak with.
I truly appreciate her outstanding support and would highly recommend this company based on my experience!

24 February 2026
Unprompted review

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