Premierdeliveries Reviews 

5,143
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 683 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the support team goes above and beyond to arrange convenient delivery windows, ensuring a smooth and pleasant journey from start to finish. Consumers consistently emphasize that the delivery drivers are exceptionally polite, helpful, and attentive, making the entire purchasing and receiving process completely stress-free. However, some people mentioned issues with delivery drivers leaving heavy items directly at the door or refusing to bring them upstairs. A few reviewers also experienced frustrating scheduling delays, poor communication regarding tracking updates, and significant difficulties resolving problems with customer service representatives.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, highlighting prompt communication and helpful... See more

Staff

Reviewers mention positive feedback about staff, highlighting that support agents and delivery drivers are... See more

Service

Users describe positive interactions with service, highlighting great efficiency, prompt delivery updates,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful and polite... See more

Order

Consumers find order to be positive, highlighting fast processing and quick communication regarding delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,143)

681 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer support

Iqra in customer service went above and beyond to help arrange a quicker delivery for me. She was incredibly helpful, efficient, and made the whole process smooth and stress-free. She was also very pleasant and professional to speak with.
I truly appreciate her outstanding support and would highly recommend this company based on my experience!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

This delivery company wowed me with their top notch delivery services 👌 They communicated with me almost everyday until my item was delivered 👌 👍 To crown it all, they have this site that shows you in real-time where the driver conveying your item is until he gets to your address! Wow! What can I say but rate them 5*+! Thank you Premier delivery 🙏 Keep it up guys!!!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Great price. Great delivery.
Goods look as advertised, mattress seems firm enough for a good night’s sleep. Customer service, Zain, was very helpful, responsive, and quick to call us back to resolve a billing address/delivery address misunderstanding. So, we would recommend this company and their delivery agent, no hesitation 5 STARS

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I booked my delivery for my bed this…

I booked my delivery for my bed this morning for next week, but I realised after I booked it that no one would be there, I phoned back and spoke with Jafar Ali and he was very kind and understanding and rearranged my delivery for this weekend.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick service

Received an email to book a date for a bed delivery and called them the same day, answered within one minute with a friend call handler who booked it in on my preferred date. Simple and quick exchange.

19 February 2026
Unprompted review

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