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Premierdeliveries Reviews 

5,136
•
TrustScore 4.5 out of 5

4.6

Logistics Service
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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and prompt delivery service, often highlighting how well they were kept informed about delivery times and updates. Many people commend the staff for their exceptional helpfulness, politeness, and professional demeanor, noting that agents frequently went above and beyond to accommodate requests and resolve queries quickly. The overall service, including the ease of ordering and excellent customer support, contributes to a very positive experience for most consumers. However, some customers noted significant delivery issues, with a few experiencing no-shows or last-minute changes that caused inconvenience. Others reported items left at their door, drivers refusing paid room delivery, or having rude interactions. Poor communication and unresolved issues regarding tracking or damaged goods were also mentioned by some reviewers.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the helpfulness and... See more

Staff

Consumers find staff to be very helpful and professional, with many reviewers praising specific individuals... See more

Service

Reviewers mention positive feedback about service, with many praising the efficiency, friendliness, and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting amazing communication and... See more

Order

Clients share positive opinions on order, with many praising the quick delivery arrangements and flexible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more

Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,136)

674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

What a lovely company to work with

What a lovely company to work with!
Excellent customer service - Jafar Ali kept us informed on all delivery updates.

The driver who delivered our bed did so with care and despite ours being the last delivery of the day, he was lovely, very friendly and smiley.

Thank you for an excellent service 🙏

6 March 2026
Unprompted review
Rated 5 out of 5 stars

5 stars service

Ahmed from customer service was very professional and helpful. He helped me to have the delivery based on my convenience. Thank you!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Communication was great

Communication was great, and they contacted several times to arrange delivery and then to update me on timing. I got a call just before they arrived so I could come to the door and clear the hallway.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The Customer Service here was top…

The Customer Service here was top notch. i wanted to double check the address given and find out when my bed may arrive. Yasir was great. quick replies and helpful messages each time. it was a great experience

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Useless company..avoid!

Ordered a bed from beds.co.uk and received a phone call from this outfit to arrange the time slot, and then a further text…all good so far..on the delivery day my slot was 6am-11am and…no one came. No call, email nothing. Went onto live chat and was told “beds.co.uk did not give us the item”. At no stage did anyone contact me. The worst bit was they rescheduled the delivery without asking me.
So I called beds.co.uk who said it was in fact sent out. And the tracker this company uses is still saying it’s out for delivery. Jokers.

A wasted day, buy and get a delivery from a reputable seller, and absolutely avoid this amateur outfit.

28 February 2026
Unprompted review

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