How refreshing to deal with this company! The communication was prompt, professional and human! We were given a call evening before delivery was due, and it arrived exactly when told by extremely po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more
I wanted an answer to a query. Spoke with Zain Shah who was able to give me exactly what I needed, even managed to understand my slightly garbled request for other unnecessary info. Hope delivery and... See more
Laiba was so helpful. I didn't realise my work schedule and she changed my delivery date at short notice. She was extremely polite, professional and helpful. I really appreciate all of her help. She w... See more
Company details
Written by the company
Expert 2 Man Logistics Delivering throughout the UK
Contact info
United Kingdom
- premierdeliveries.co.uk
4.6
Excellent
5K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT ORDER FROM ANYWHERE THAT USE…
DO NOT ORDER FROM ANYWHERE THAT USE THIS TRACKING / SHIPPING COMPANY.
They scam people. Update tracking Info and act like it’s been shipped when it hasn’t and I’ve got all the cancellation proof. Won’t let you speak to a manager. Will keep repeating themselves and saying they will sort it and someone will get back to you when they won’t. Ongoing for over a month and now they are saying they aren’t working with the company anymore and can’t update the tracking! Appealing and discouraging and I will be reporting to trading standards and taking this further.
14 April 2026
Unprompted review
Reply from Premierdeliveries
Hi Jade,
Please accept our sincere apologies for the inconvenience and disappointment caused. We understand your concerns regarding the tracking updates and the lack of resolution so far. Your feedback has been taken very seriously, and we appreciate you providing the details of your experience.
We would like to investigate this matter further for you and ensure all available information is reviewed properly.
Sarah K,
Customer Satisfaction Team.
Laiba - what a star
Dealt with a colleague named Laiba who was great in sorting my query out. Saved me alot of issues by rearranging delivery.
19 May 2026
Unprompted review
With regards to online customer…
With regards to online customer support, Laiba was swift and very helpful
15 May 2026
Unprompted review
Excellent communication and…
Excellent communication and confirmation of delivery.
Given a convenient time slot.
15 May 2026
Unprompted review
Super happy
How refreshing to deal with this company! The communication was prompt, professional and human!
We were given a call evening before delivery was due, and it arrived exactly when told by extremely polite, smiling driver, which I haven’t seen in a long time, and mores to the point, super happy with our purchase. Great quality and price, delivered well protected. Thank you 🙏
15 May 2026
Unprompted review
I am so very happy
I am so very happy. I ordered a lovely looking headboard & Premier Deliveries collected my order for transit to me. I found them to be so customer focused, they rang me to check if a delivery date was acceptable & then kept me fully updated about my delivery. They also provided the best tracking system i have ever seen. When my order arrived two of the nicest, polite & careful men delivered my headboard to me. What a fabulous company, good old fashion courtesy from start to finish. Thank you to those involved; Laiba, Harpreet & the boss Kashif.
13 May 2026
Unprompted review
Keep away from this company and its…
Keep away from this company and its fake reviews. This is a terrible company and the workers and unprofessional and not to be trusted in anyway. I had a bad experience with this company and do not want anybody else to experience what I experienced from this terrible company. KEEP WAY FROM THIS COMPANY.
2 May 2026
Unprompted review
Reply from Premierdeliveries
Hi,
We’re very sorry to hear that you had such a disappointing experience and understand your frustration. This is certainly not the level of service we aim to provide to our customers.
We take feedback like this seriously, and we would appreciate the opportunity to look into your concerns further and understand what went wrong. Please feel free to send us your order details privately so we can investigate the matter thoroughly and work towards a resolution.
We sincerely apologise for the experience you’ve had and appreciate you taking the time to share your feedback.
Sarah K,
Customer Satisfaction Team.
Fantastic
Fantastic, efficient service. Especially from Laiba! Thank you so much for your help!
11 May 2026
Unprompted review
Abdul Rahman was very helpful and…
Abdul Rahman was very helpful and polite and did what I asked with regards to changing my delivery date. Would definitely recommend. Thank you
10 May 2026
Unprompted review
A VERY HELPFUL CUSTOMER SERVICE…
A VERY HELPFUL CUSTOMER SERVICE OPRATIVE ( Abdul Rehman )
ARRANGED OUR DELIVERY PROMPTLY AS MY HUSBAND IS DISABLED AND WE LIVE ON THE 12TH FLOOR IN A BLOCK OF FLATS .
10 May 2026
Unprompted review
Delivery service is arranged as per my…
Delivery service is arranged as per my request and so easy.
Thanks to Laiba for the providing such a quality service.
9 May 2026
Unprompted review
Shambles
Was ment to get my delivery of new mattress so got rid of old one on day new one was supposed to be delivered no delivery made no phone call to explain I called them the following day to find out I now have to wait for another ten days if I had been told in advance I would have kept my old mattress until new delivery date
Absolutely ridiculous service
#000603004 This is the order number
26 April 2026
Unprompted review
Reply from Premierdeliveries
Hi Martin Baker,
We’re very sorry to hear about your experience and completely understand how frustrating and inconvenient this must have been.
We sincerely apologise for the lack of communication regarding the delay. We appreciate that receiving advance notice would have allowed you to make alternative arrangements and avoid this situation.
Your feedback is important to us, and we would like the opportunity to investigate this further for you. Please send us your order details so we can review what happened and provide you with an update as soon as possible.
Again, we’re truly sorry for the inconvenience caused and appreciate you bringing this to our attention.
Sarah K,
Customer Satisfaction Team.
Awful Company and people that work…
Awful Company and people that work there, and can not speak English properly. Delivery driver delivered mattress damaged then the office workers got rude on phone.
27 April 2026
Unprompted review
Reply from Premierdeliveries
Hi,
We’re very sorry to hear about your experience and apologise for the condition your mattress arrived in, as well as for the service you received afterward.
We understand how disappointing and frustrating this situation must have been. We also want to assure you that we expect all communication with our customers to remain professional and respectful at all times.
Your feedback has been taken seriously, and we would appreciate the opportunity to investigate this matter further.
Sarah K,
Customer Satisfaction Team.
I used premium delivery service to have…
I used premium delivery service to have our bed delivered and the experience was excellent. I spoke to Abdul Rehman who was extremely helpful, polite and made everything stress free. Highly recommended!
3 May 2026
Unprompted review
Avoid using this company - ordered from beds.co.uk
Got a delivery from beds.co.uk and my stepson asked if it could be dropped off upstairs which he was rudely told "no" and he was told "it wasn't heavy". Well for a young boy he couldn't manage it himself and was needing further help. I couldn't help as I am disabled so my young stepdaughter and wife had to help him. As far as myself, I will not recommend anyone to use beds.co.uk until they choose to use another logistic company as this company does not deserve any sort of business.
2 May 2026
Unprompted review
Reply from Premierdeliveries
Hi Craig Moore,
We’re very sorry to hear about your experience and apologise for the manner in which the delivery was handled.
We understand your frustration, especially given the circumstances you described, and we appreciate how disappointing this must have been for both you and your family. We expect our delivery teams to remain polite, respectful, and helpful at all times, and we’re sorry this was not reflected during your delivery.
Your feedback has been taken seriously, and we would appreciate the opportunity to look into this matter further. Please send us your order details privately so we can investigate the incident with the relevant team.
Sarah K,
Customer Satisfaction Team.
I received excellent service from the…
I received excellent service from the agent Jafar Ali, he was patient and very helpful when I changed my mind about the delivery.
2 May 2026
Unprompted review
Jafar Ali
Jafar Ali !
Fantastic service 2 minute call to correct my own error no questions asked all my issues sorted. Top bloke
1 May 2026
Unprompted review
Amazing customer service by laiba she…
Amazing customer service by laiba she was very polite and professional
1 May 2026
Unprompted review
great staff
Abdul Rehman was very attentive and went out of his way to help with my query. Handled ber professionally.
Thank you
30 April 2026
Unprompted review
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