Premierdeliveries Reviews 

Delivery of a bed was cancelled due to there being no mobile number. A landline and email were both supplied but not used. We were not informed and waited in all day then had to chase this up. Yazir closed the chat regarding this without providing an explanation. On telephoning a very helpful lady, name beginning with A (so sorry can’t remember her name, 4 letters!) sorted out this mess for me.

Iqra was professional and friendly and organised my delivery in a timescale that suited me, thank you.

WHY in God's green earth, would ANY service schedule a delivery that you have to be present for at 6 AM????
Beyond ridiculous

I had to make a last minute change to a delivery address. Zain picked up the phone quickly and helped me immensely, changing everything over for me. A top man indeed.

yasir customer service excellent

We have been having a terrible time getting a bed.
- Given delivery confirmation from both beds.co.uk and the delivery company
- No delivery comes (no communication). The reason is “it was out of stock”
- Second delivery is cancelled the day of (damaged during loading)
- Third delivery has not happened yet. I’ve been given 11-1, then 1-5 as delivery windows (I think they exaggerate the times list to get me off the phone). It is past 5.

It does not appear there is enough communication between them and the delivery company, and they each make up different stories.

Frustrating all around.

Great company kept us well informed on delivery. Guransanjog singh delivered 2 matress for us left exaclty where we ask him to put them and very polite.

I wanted an answer to a query. Spoke with Zain Shah who was able to give me exactly what I needed, even managed to understand my slightly garbled request for other unnecessary info. Hope delivery and product match this customer service.

Hi Zain Shar gave me excellent customer service when there was a mix up with the delivery addresses. Thank you Zain.

Absolutely horrible! Ordered a bed a week ago was meant to be delivered today and I go to contact them for more delivery info because they gave me 3 different time slots and they tell me they have damaged my item and it won’t come for another week! I already got rid of the old bed and moved all furniture ready for the delivery to arrive today they did not contact me with this information I had to contact them they did not call, text or email me. My tracking was still not updated an hour after the phone call so I contacted them again to see if there was just a mistake they ignored my messages even though before they responded in 2 mins I was ignored for an hour so I called they said they will call me back 40 minutes passed no one called so I called again and they said they will deliver it next week no sorry for the inconvenience sounded like they did not want to talk to me no compensation or apology. Horrible customer service if I could choose to never use this delivery company I would.

Terrible company, never expect anything good if you get this as your courier, first of all; I ordered a bed and it was delivered to THE WRONG ADDRESS and had to have the homeowner that received it personally deliver it back to me as the delivery company threatened to send my bed back to Birmingham which would mean that I would have to wait even longer for my bed to arrive.
The delivery drivers are also highly disrespectful and ignorant, they arrived after I had to call them down due to the incident, the drivers were extremely ignorant towards me and continuously blaming it on a technical error, after refusing to answer my question they decided to roll up their window and leave.
Now that the homeowner had to deliver it and gave us a full story, we realise the terrible state this company is in, banged on the door extremely early in the morning threatening to send the bed back and refusing to take it back to my address when it was clearly on the invoice etc. This is definitely one of the worst courier experiences I ever went through in my life.
Terrible courier, full of a negative attitude towards the customer.
Never expect a good delivery if you get this extremely poor quality company as your courier.

Efficiency at customer service like no others! Always more helpful talk with someone real than a machine , save us time and sort it out our problems in one goal! The lady who spoke with me, the name is LAIBA, was professional and polite! I’m very happy !
Thank you!

Great service,No problems ,
spoke to Yasir via the chat service .
Very helpful .

Web site very difficult to negotiate, but chatting with Yashir sorted all the problems I was encountering. Information given was very helpful

The person was very helpful

Very happy with the service. Was given a delivery window of 12-6pm, Was delivered just after 12. Delivery men very pleasant and efficient. Also Want to thank Ahmed who booked in my delivery slot after calling in, and provided confirmations as requested. Thank you all again.

Yasir answered my questions very professionally and was mosst helpful.

Iqra quickly helped sort out the delivery date when having problems with the website. Very helpful, friendly and professional.

Ahmed been amazing gentleman. He really helped me sorting out my delivery dates.

Thank you Ahmed