Premierdeliveries Reviews 

5,136
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 683 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly customer service team for organizing convenient delivery schedules and providing clear, prompt updates throughout the entire process. Consumers also deeply appreciate the efficient service, the overall politeness of the staff, and the exceptionally smooth ordering experience when purchasing products online. However, some people mentioned negative issues with delivery drivers leaving heavy items directly at the door or refusing to bring them upstairs. A few other people also felt that customer support could occasionally be unhelpful when dealing with unexpected scheduling problems, last-minute changed appointments, or poor communication.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt scheduling and helpful... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, highlighting efficient communication, quick replies, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting polite and efficient... See more

Order

Users describe positive interactions with order processes, highlighting fast shipping and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(5,136)

674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service.

I needed to rearrange the delivery date for some garden furniture with Premier Deliveries, and the whole process was excellent. My call was answered immediately—unlike with many other companies, where you can be left waiting for ages.

Laiba was friendly, eager to help, and provided outstanding customer service. The original delivery dates weren’t suitable, but she went above and beyond to find one that worked for me. Excellent service from Laiba—thank you!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery booking service

Rehman rang the day after buying. He organised the delivery for a day that suited me, he was polite and put me at ease. The instructions are clear and I am looking forward to everything going smoothly at the weekend.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful gentleman call Ahmed sorted my problem out extremely quickly and courteously. The issue was entirely my fault and he was very gracious my delivery is now on its way many thanks Ahmed.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely customer service and helpful

Lovely customer service and helpful. The lady I spoke with Liaba was extremely helpful and went above and beyond .
Thank you . You were a breathe of fresh air and made my day . Was very comforted by your professionalism and helpful

13 July 2026
Unprompted review
Rated 5 out of 5 stars

So far, so good

So far, so good. Jafar was polite and professional on the phone when we arranged an earlier delivery (at a charge). All good. Hoping that the delivery will be good too.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Jafar Ali couldn't have been more helpful, he changed my delivery date and arranged for the bed to be installed. The whole process took less than 5 minutes. i could not be happier.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

Had to amend delivery date due to change in circumstance. Date was changed immediately to a more suitable time for us. 5 star Customer Service from Jafar.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Vote them below 1 star

Vote them below 1 star. A shame that there is no option to select below 1 star. Absolutely awful service. I paid £30 extra for this delivery and it definitely was not worth it. An absolute scam! And the delivery staff are lazy and the office is extremely rude and unhelpful. When you speak to them about payment they sound very helpful and ask exactly where you want your delivery (so I said garden). Then when they arrived, they just dumped my garden furniture in the front door and said that they didn’t agree to put it in the garden. Just appalling service. DO NOT ever use them.

4 July 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi Dushali Patel,

We are sincerely sorry to hear about your experience and understand how disappointing this must have been, especially after paying for an upgraded delivery service.

We appreciate you bringing your concerns regarding both the delivery and your interaction with our team to our attention. Your feedback is being taken seriously and will be reviewed internally so we can understand what happened and identify any areas where we need to improve.

If you could please send us your booking reference or order number via private message or email, we will investigate the circumstances surrounding your delivery and discuss this with the relevant team.

Sarah K,
Customer Satisfaction Team.

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Avoid this company at all costs absolute scumbags!

3 July 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi Megan Craig, We're sorry to read your review and that you feel this way about your experience with our service.

We take all customer feedback seriously and would like the opportunity to understand what happened and investigate your concerns. If you could please send us your booking reference or order number via private message or email, we'll look into the matter with the relevant team and respond accordingly.

Sarah K,
Customer Satisfaction Team

Rated 1 out of 5 stars

Absolutely rubbish service

Absolutely rubbish service, ordered a mattress from beds.co.uk. The delivery stated was free, however for the next available date started asking for £30. Absolutely rubbish customer service

28 June 2026
Unprompted review

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