Premierdeliveries Reviews 

5,131
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 683 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and efficient delivery process, often highlighting timely updates and free delivery options. Many commend the staff for being exceptionally helpful, polite, and professional, making interactions pleasant. Reviewers also consistently report positive experiences with customer service, noting their responsiveness and ability to assist with various requests. However, some customers also noted issues with the delivery process itself, including items being left improperly at the door or drivers refusing to carry items upstairs. A few other people also felt that communication regarding delivery changes was poor, and some experienced difficulties resolving problems, such as unexpected charges or property damage during delivery.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the helpfulness and... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising the helpfulness, politeness,... See more

Service

Customers consistently note positive experiences with service, praising its efficiency, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, polite, and efficient... See more

Order

Customers had ambiguous experiences with order, with some reporting efficient and helpful service, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

Jafar Ali. From customer service was excellent, understood our challenges and change my delivery for a later window which made all the difference for our day during house moving. Spoke to customer ser... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,131)

669 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Rehman Khan called to arrange the delivery and was super helpful. I added the option to have purchase taken upstairs and he told the drivers to let me know when they were 15 mins away. All went very smoothly and the tracking app was very helpful. Delivery drivers polite and overall a good experience with this company.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Within four hours of my purchase this…

Within four hours of my purchase this company called to arrange a delivery date. Delivery dates go by postcode. I spoke with Iqra in customer service. I will update this review after the delivery.
Free standard delivery is two weeks and to the ground floor. Can pay extra for options like sooner delivery for upstairs delivery. On the day is live tracking. My item was delivered on the day expected and within the timeframe issued.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Rehman khan for calling me…

Thank you to Rehman khan for calling me about the delivery of my bed , I want to say he dealt with me well as I heard the date wrong and started to moan , then realised I heard wrong . So first I want to say sorry to Rehman then to say what a lovely nice man thank you ☺️

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Iqra was very helpful

Iqra was very helpful, she helped with providing a delivery date which I needed instead of having to wait longer.
Highly recommend

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service that provides updates as soon as they become available. Honest and reliable. Laiba was a great help.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Iqra provided excellent customer…

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommend this service and would be happy to use this service again. Thank you, Iqra!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I needed to rearrange the delivery date for some garden furniture with Premier Deliveries, and the whole process was excellent. My call was answered immediately—unlike with many other companies, where you can be left waiting for ages.

Laiba was friendly, eager to help, and provided outstanding customer service. The original delivery dates weren’t suitable, but she went above and beyond to find one that worked for me. Excellent service from Laiba—thank you!

14 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look