Polkadot Plumbers Reviews 

224
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Quick response to problems and excellent, friendly communication via various team members. have used Polkadot for quite a few years and can recommend - they've completed electric and gas and other plu... See more

Rated 5 out of 5 stars

Felix and Nick visited to fix a complicated leak coming from our flat. They were brilliant. Their communication was super clear, they worked quickly and cleanly and always kept me updated. They also d... See more

Company replied

Rated 5 out of 5 stars

Excellent plumbers and a few days later provided an emergency electrician! After being messed around by Aspect plumbers (avoid did not solve the problem and charged more than Polka), Polka came ou... See more

Rated 5 out of 5 stars

Really happy with the service from Jack (Polkadot Plumbers Ltd). Called them today because the gas boiler was making a strange clicking noise and Jack was able to fit us in at short notice. Diagnosed... See more

Company details

  1. Plumber

Information provided by various external sources

We are a plumbing and heating business that serves Central and South London.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

224 reviews

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4.6

All reviews

(224)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and Efficient Plumbing Service

I recently had Jon Parker from Polkadot Plumbers come to my home to unblock a clogged sink drain. He was professional, punctual, and resolved the issue efficiently. While he was here, he also noticed our tap was broken and kindly volunteered to fix that as well, which was extremely helpful. I’m very satisfied with the service and would gladly recommend Polkadot Plumbers to others.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company to work with

Amazing company to work with, professional and reliable and responsible. Hard to find companies like this nowadays

28 April 2025
Unprompted review
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Reply from Polkadot Plumbers

Thank you for your review Anne, glad we resolved the problem here.

Rated 5 out of 5 stars

Really happy with the service

Plumber on time, she was really helpful and the whole service is good value, which is rare to say about plumbers!

31 March 2025
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Reply from Polkadot Plumbers

Thanks for your review Nicola.
I will be sure to pass on your thanks to our engineer Adelaide.

Thanks again for using Polkadot

Rated 1 out of 5 stars

Billed for work not booked or even…

Billed for work not booked or even attempted to complete

25 March 2025
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Reply from Polkadot Plumbers

Hi there, when we took your booking over the phone we did make it clear that we would need to take the first hour up front as per our terms and conditions. On paying the invoice sent, this would of secured your booking and we would of happily attended.

I am sorry you decided to not use us in the end. I hope you had the issue resolved.

Rated 5 out of 5 stars

On time on budget

Polka dot were polite courteous tidy and finished on time and on budget. I highly recommend them.

27 February 2025
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Reply from Polkadot Plumbers

Thank you for your kind words William.

Happy to assist should you need our services in future.

Rated 5 out of 5 stars

Kitchen tap replacement

Our kitchen tap was replaced very quickly and efficiently by Adelaide, who arrived on time and did the job within the hour. Would happily use Polkadot Plumbers again. Though I did have to chase them for the job report/final invoice, possibly because I'd booked and paid for the job some weeks in advance of the mutually convenient appointment date.

21 February 2025
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Reply from Polkadot Plumbers

Thanks for your review here Sharon. I will be sure to pass on your thanks to Adelaide. Greatly appreciated.

Apologies you had to chase us for the job report. This should of gone out the same day. We will be sure to look into it and ensure this does not occur again.

Thanks again.

Rated 5 out of 5 stars

Quick, friendly and effective

Excellent. Quick, friendly and efficient at clearing my blocked drain. Arrived when they said. Job done!

12 February 2025
Unprompted review
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Reply from Polkadot Plumbers

Thanks Nigel, we are glad we got the issue sorted for you.

Rated 2 out of 5 stars

Plumber was 3 hours late.

Plumber was 3 hours late.
Although charming and efficient on arrival a courtesy call to inform me of his late arrival would have been appreciated as I was stuck in the flat on a beautiful day with. 9 month baby.

6 February 2025
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Reply from Polkadot Plumbers

Apologies here Camila. Yes indeed our engineer should of updated you on the new arrival time.

Whilst we attempt to be on time for every visit, complications do occur so we appreciate your review here. Glad Rob resolved the issue with your heating system.

We hope you use us again in the future so we can make this up to you.

Rated 2 out of 5 stars

No longer using this company

I’ve stopped using this company as they aren’t as good as they used to be. Previously we got them in for all our plumbing needs but the last few times I’ve needed them they have been expensive, difficult to communicate with and haven’t solved the problem. We had a bathroom leak that they spent ages investigating but never actually solved the problem. They also made a large hole in the ceiling of the room below the leak without telling us this would happen. Result was we spent a lot of money without having any solution and the leak was still happening. In the end we found another plumber who solved the problem in a quarter of the time and the price. Really disappointing as I used to find them reliable.

6 November 2024
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Reply from Polkadot Plumbers

Hi Julia, you have not used our services since July 2024.

Yes indeed you requested us to carry out a leak detection in your shower back in February 2024. We advised there were multiple places you had leaks on the system and around the silconed area of the shower. This was resolved and we did not hear back from you till July 2024. We advised you had cracked tiles which was a likely cause. We then sent you a estimate to redo this. I am sorry you felt it necessary to write up a negative review some 7 months later.

Regardless, I am happy you managed to get this issue resolved via someone else within your budget.

Rated 5 out of 5 stars

I highly rate Polkadot plumbers

I highly rate Polkadot plumbers they are my go to for plumbing and now electrical jobs. We had a problem with our heating before christmas which has resulted in a new boiler being put in. James did an excellent job he was very knowledgable, explained everything and did the job quickly and efficiently and came back to sort out a few teething problems promptly. He even managed to get an old window seat radiator working after 10 years. all my experiences with polkadot pumbers have been excellent and I have used them for the past couple of years. I highly recommend them.

30 December 2024
Rated 5 out of 5 stars

Fantastic, swift response

Our heating had an error so no hot water - we had an appointment within 24 hours. The engineer couldn't access the property initially but came back later that afternoon and sorted the issue. Would highly recommend Polkadot to anyone.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Luke was astonishing

Luke was astonishing. He diagnosed the problem super fast, was efficient, courteous, and a total joy. The best plumber we’ve ever been lucky enough to have the benefit of! Couldn’t recommend him and the company more highly.

13 December 2024
Unprompted review

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