PLAINANDSIMPLE Reviews 

385
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible quality, durability, and comfort of the organic cotton products, noting that the clothing items maintain their shape wonderfully. Consumers also highlight the exceptionally helpful, friendly, and prompt customer service team that resolves order issues efficiently without any fuss. Reviewers frequently mention the fast delivery times that ensure purchases arrive promptly. However, some customers also noted that sizing can occasionally be inconsistent, leading to unusual fits or items that do not fit properly after washing. A few people expressed frustration regarding additional shipping costs, expensive postage fees, or unexpected expenses related to returning items.

What people talk about most

Product

Customers expressed great satisfaction regarding the product, frequently praising the excellent quality,... See more

Quality

Users describe positive interactions with quality, expressing widespread appreciation for the durable... See more

Price

Customers consistently note ambiguous experiences with price, as many reviewers praise the amazing quality... See more

Customer service

Consumers find customer service to be positive, highlighting quick responses and friendly support that... See more

Order

People report ambiguous experiences with order, noting both quick delivery and efficient support when errors... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The T-shirts are excellent quality, the size guide was spot on for me and they maintain their shape after a washing cycle. I'm even happier that in time when they look worn out, I'll be able to send... See more

Rated 5 out of 5 stars

My third purchase from Plain and Simple (P&S) I will not buy anything that isn't recyclable, and therefore organic cotton or bamboo are my go to materials. P&S Joggers are great and good value, fi... See more

Rated 5 out of 5 stars

Amazing quality and great price , much better than the branded T-shirts my husband loves them and will be purchasing again

Rated 5 out of 5 stars

I am genuinely impressed with Plain and Simple Clothing. The quality of the garments is superb the materials are excellent, feeling both durable and comfortable, and clearly designed to last. Wh... See more


Company details

  1. Clothing Store

Written by the company

Premium quality everyday clothing that has been made to be recycled or composted. Reducing waste with great products that are great for the planet 🌍


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

385 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(385)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service ! Very quick to help with queries and so friendly and polite.
The t-shirt I ordered for my son is beautiful quality and he is so pleased it’s 100% organic cotton. Really reasonably priced considering.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

Ordered a pair of joggers which unfortunately arrived damaged. I reported this via email and Katy from the customer service team was quick to respond in a friendly and efficient manner.

A replacement item was shipped out almost immediately, and it arrived in excellent condition. Very happy with the purchase and wouldn’t hesitate to order from them again. Highly recommend.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Crew cut t-shirt and a pair of joggers

I bought a crew neck t-shirt and a pair of joggers. At first I wasn't sure about the t-shirt because the neck was higher than I'm used to and the cotton material was heavy. I love it now. It's my favourite t-shirt. You can wear it also when it's cooler. The joggers are great. I liked them straight away. The only reason I am not giving 5 stars is because l wish the material of the joggers was thicker. They might not be properly warm in the winter. I am impressed by the policy of the returns even when you have worn the clothes out.

16 March 2026
Rated 1 out of 5 stars

Sizing not as described

Sizing was shown as Regular Fit, items delivered were 'Slim Fit' - not even an option on the website. I raised an enquiry with customer services to understand if they had changed sizing or if it was a mistake and never got a reply even weeks later. Items were returned and received a refund

15 March 2026
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Peter, hope you're well. So sorry for any confusion and that you didn't receive our reply to your email shortly after it was received. Kindly check your junk/spam folder, as sometimes they can land in there. We just replied to the same email; hopefully it came through. In July of last year we changed the names of our regular and slim fit t-shirts; you should have received an email about it. After checking your order, I can see you previously ordered our (newly renamed) oversized premium weight t-shirts and accidentally ordered our regular fit by mistake. As a gesture, we have refunded our returns fee and would be happy to offer you free shipping on your next order. Just let us know your order number so we can refund you for it and if you have any questions at any time, don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 1 out of 5 stars

Organic t shirts

Ordered 3 organic XS t shirts. Not a great fit but thought they may be a more comfortable fit when washed. Unfortunately they shrank. I recommend ordering at least one size larger.

11 April 2026
Unprompted review
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Phyllis, so sorry to hear that our crew neck organic t-shirts in size XS weren't a great fit for you. We pride ourselves on creating quality products using sustainable materials that have been designed to last through countless wears and washes. All of our GOTS-certified organic cotton fabric is pre-washed during production so it shouldn't shrink or lose its shape in the wash as long as care instructions have been followed. As you've washed them, unfortunately we won't be able to take them back for a refund; however, you can send them back to us for free to be recycled, and we'll give you 15% off your next order. If you have any questions at any time, don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 5 out of 5 stars

Excellent quality

Excellent quality.
Very good service
After years if trying to find a ‘proper’ crew neck T-shirt ( including ones in a higher price bracket) these are exactly what I have looked for.
Recommend to anyone!

7 March 2026
Rated 3 out of 5 stars

The quality of the sweat shirt was…

The quality of the sweat shirt was excellent, as was the delivery. But, as with previous purchases, the sizing is strange. With an extra small being snug in the body but with extremely long and narrow sleeves which have to be turned over.

12 March 2026
Rated 5 out of 5 stars

I was extremely impressed with the…

I was extremely impressed with the heavyweight joggers and hoodie. Unfortunately the hoodie was too small for me in size l and they don't do an XL ( I wish they did) but the quality is really good 👍 definitely recommend

2 February 2026

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