PLAINANDSIMPLE Reviews 358

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the durable, comfortable, and often organic materials. Many appreciate the fast delivery and the outstanding customer service, noting quick and helpful responses to inquiries and issues. People are particularly satisfied with the fit and feel of the clothing, often mentioning that items maintain their shape and wash well. However, some customers also noted inconsistencies with sizing, finding items either too small or too large despite using size guides. A few reviewers mentioned issues with the fit of certain garments, such as tight neck openings on hoodies or unusual shoulder shapes on t-shirts. Additionally, a small number of people reported a lack of communication from customer support regarding their orders.

What people talk about most

Product

People report positive experiences with product quality. Customers praise the excellent quality of the... See more

Quality

Customers had positive experiences with quality, praising the excellent and superb quality of garments,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and prompt... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

My third purchase from Plain and Simple (P&S) I will not buy anything that isn't recyclable, and therefore organic cotton or bamboo are my go to materials. P&S Joggers are great and good value, fi... See more

Rated 5 out of 5 stars

Happy with quality of the material - most organic cotton t-shirts are thinner and do not feel quite so soft. Always looking for white t-shirts, vest, cropped t-shirts to wear as under layers so happy... See more

Rated 5 out of 5 stars

The T-shirts are excellent quality, the size guide was spot on for me and they maintain their shape after a washing cycle. I'm even happier that in time when they look worn out, I'll be able to send... See more

Rated 5 out of 5 stars

These are great t-shirts - unfortunately i chose a size too small. No problem though as Plain & Simple refunded my return without a fuss.


Company details

  1. Clothing Store

Written by the company

Premium quality everyday clothing that has been made to be recycled or composted. Reducing waste with great products that are great for the planet 🌍


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

358 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Sizing not as described

Sizing was shown as Regular Fit, items delivered were 'Slim Fit' - not even an option on the website. I raised an enquiry with customer services to understand if they had changed sizing or if it was a mistake and never got a reply even weeks later. Items were returned and received a refund

15 March 2026
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Peter, hope you're well. So sorry to hear that you didn't receive our email; we replied shortly after it was received on the 17th of March. Kindly check your junk/spam folder, as sometimes they can land in there. We just replied to the same email so you have it just in case. If you have any questions at any time, don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 1 out of 5 stars

Organic t shirts

Ordered 3 organic XS t shirts. Not a great fit but thought they may be a more comfortable fit when washed. Unfortunately they shrank. I recommend ordering at least one size larger.

11 April 2026
Unprompted review
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Phyllis, so sorry to hear that our crew neck organic t-shirts in size XS weren't a great fit for you. We pride ourselves on creating quality products using sustainable materials that have been designed to last through countless wears and washes. All of our GOTS-certified organic cotton fabric is pre-washed during production so it shouldn't shrink or lose its shape in the wash as long as care instructions have been followed. As you've washed them, unfortunately we won't be able to take them back for a refund; however, you can send them back to us for free to be recycled, and we'll give you 15% off your next order. If you have any questions at any time, don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 5 out of 5 stars

Excellent quality

Excellent quality.
Very good service
After years if trying to find a ‘proper’ crew neck T-shirt ( including ones in a higher price bracket) these are exactly what I have looked for.
Recommend to anyone!

7 March 2026
Rated 3 out of 5 stars

The quality of the sweat shirt was…

The quality of the sweat shirt was excellent, as was the delivery. But, as with previous purchases, the sizing is strange. With an extra small being snug in the body but with extremely long and narrow sleeves which have to be turned over.

12 March 2026
Rated 5 out of 5 stars

I was extremely impressed with the…

I was extremely impressed with the heavyweight joggers and hoodie. Unfortunately the hoodie was too small for me in size l and they don't do an XL ( I wish they did) but the quality is really good 👍 definitely recommend

2 February 2026
Rated 5 out of 5 stars

Great products

Great products, I bought four items for my grandson, and very pleased with the quality, price and customer service. Also arrived very quickly.

4 December 2025
Rated 5 out of 5 stars

Very Impressed

Very impressed with this company. Made an initial order (sweatshirt & joggers) to see what their products are like because I'd been searching for 100% cotton. They arrived today and they are great quality. I made a repeat order immediately after trying them on. I'm also very impressed with the Ethics of the company and also the Customer Service because I needed to contact them regarding a voucher and the response was quick and very helpful.

12 December 2025
Unprompted review

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