Phoeracosmetics Reviews 

409
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I've been using phoera cosmetics for a good while because they are good quality, fairly priced, vegan. Promptly delivered, all good.

Rated 5 out of 5 stars

I am 78 and still like to look presentable and groomed. I have brown age spots/sun damage and some red areas. I have never in all my many years of wearing foundation found one expensive or otherwise... See more

Rated 1 out of 5 stars

Really disappointed with my items, ordered a few items from the website to get a feel of their products, unfortunately the eye shadow arrived broken as did the eye crayon. The lipstick is the only thi... See more

Rated 1 out of 5 stars

I ordered a foundation, which was meant to have some free samples with it, an eyeliner and a lipstick. The foundation was fine, but no free samples received. The eyeliner was totally dry despite effor... See more

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3.7

Average

TrustScore 3.5 out of 5

409 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(409)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

i love these produsts there foundation…is fabulous.

i love these products there foundation is fabulous, a small amount and it last so well, i use it along with there primer, will continue to use this product. ordered and arrived in a few days packed well in a lovely box, with products all individually packed.

25 December 2022
Rated 1 out of 5 stars

Ordered in November still no product…

Ordered in November still no product contacted yous twice and you blame Royal Mail constantly. Was supposed to be Christmas presents can’t even get a refund from yous. Never ordering again from yourselves

24 November 2022
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Reply from Phoeracosmetics

Hi we are very sorry to hear about your experience. Please get in touch with us with your order number so we can resolve this for you. Please email contact@phoeracosmetics.co.uk, with your order number. Many Thanks

Rated 1 out of 5 stars

I have not received this yet

I have not received this yet! Unable to give any feedback as this has still not arrived with me.

10 November 2022
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Reply from Phoeracosmetics

Hi we are very sorry to hear about your experience. Please get in touch with us with your order number so we can resolve this for you. Please email contact@phoeracosmetics.co.uk, with your order number. Many Thanks

Rated 1 out of 5 stars

My item never arrived

6 December 2022
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Reply from Phoeracosmetics

Hi, we have checked your order tracking and it is showing as delivered on the 6th Dec. Please confirm if this is the case. You may contact us on contact@phoeracosmetics.co.uk
Tracking: 32053912600042637DFFD

Rated 2 out of 5 stars

Delayed delivery

Paid for my products on 2nd or 3rd Oct no email that the product is on the way or the shipment is delayed

2 October 2022
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Reply from Phoeracosmetics

Hi we are sorry you are not happy with our service. We have looked into your order and found it was dispatched on the 3rd October and an email was sent to you on the same day at 11.35 Unfortunately your country does not support out tracked delivery service therefore we sent through standard International delivery service. It should have arrived by now. If it has not it may have got lost in transit. We will offer you a full refund.

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