Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

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Written by the company
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Contact info
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, United Kingdom
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
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Replied to 100% of negative reviews
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Your representative Mac was patient , underrstanding & helpful
Your representative was very patient, understanding & helpful
The service they provided was friendly and considerate
The service they provided was friendly and very considerate that resulted in a very nice customer experience. As the interaction circumstances was in handling a bereavement related concern, their approach was respectful and empathetic, which was greatly appreciated.
Spoke to Lilly this morning and she was…
Spoke to Lilly this morning and she was absolutely so professional and helpful. She comforted me whilst I had a small cry talking about the recent passing of my husband.
Lilly was so wonderful to speak to and could have spoke to her all day.
Lovely lady and and asset Phillips & Cohen.
I have recently lost my husband and it…
I have recently lost my husband and it has been overwhelming closing accounts with various different companies. This lady phoned me and took care of it very quickly and professionally for me.
I have found it very difficult making the phone calls myself qnd explaining that he has died. She already knew- so I didn't have to go through that at all and I am extremely grateful.
Very helpful
Very helpful, very sympathetic and very pleasant to talk to. Made me feel at ease from the start of our conversation.
Nervous about the call
I was a bit nervous about making this call as I did not know what to expect but Donna put me at my ease straight away by explaining everything. Very helpful and thoughtful
Kind and Understanding a credit to the company
The gentleman I spoke with was so kind and understanding. I’ve just lost my husband and I’m feel so lost and he asked questions and took his time reassuring me that I will get there but at my pace and he was patient. A credit to your company I wish there was more kind people like him in he world
A very nice company to deal with.
I contacted this company after a family member passed. They were very professional, but also very sympathetic.
I was dreading dealing with the deceased persons financial affairs, but this company made it very easy. Jenny was brilliant, easy to talk to, and had empathy in bucket loads. Thank you.
The agent I spoke to was incredibly…
The agent I spoke to was incredibly helpful and caring, more like talking to a friend.
Very informative and very helpful .
Very informative and very helpful .
They were in no rush to secure any payments and were happy to wait for a few months.
Very polite and helpful.
Fantastic service
Joseph was extremely helpful, kind, thoughtful and professional. It was a pleasure talking to him
the lady i spoke to was so…
the lady i spoke to was so understanding and very very helpul, unfortunately i have forgot her name, but so was so helpul and this time as im still grieving, cant speak highly enough
Very helpful and compassionate while…
Very helpful and compassionate while dealing with the estate of my late father
Very helpful understanding and…
Very helpful understanding and efficient.explained the whole process clearly and asked if I had any questions customer care very good.
Donna was very understanding
Donna explained everything, and was very kind as I was a little bit emotional
Very understanding and empathetic to my…
Very understanding and empathetic to my aituation
Kind and couteous
The gentleman Matt whom I spoke to was very kind and courteous, whilst giving me a complete run down of what happens and when with an estate in probate .
The person who phoned me was,very…
The person who phoned me was,very helpful,polite,and respectful,
Donna was kind and showed empathy to…
Donna was kind and showed empathy to the situation
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