Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

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Company details
Written by the company
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Contact info
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, United Kingdom
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Joanne made sorting my late mums…
Joanne made sorting my late mums account out stress free and was very compassionate. Everything fully explained and i felt valued
Lovely service
I called to discuss my late Mum’s account. Ellie made the process easy - she was friendly, helpful and asked only what she needed to know. Nothing invasive and then explained the next steps (in my case none). Thanks for making it easy.
Kind and helpful
I recently contacted P&C as I had to deal with my late mother's affairs. I spoke to a lovely lady named Donna who went through all the details with me. She helped me through the whole process and put me at ease. I wish everyone I'd dealt with had been as kind as her, I'm very grateful.
I felt at ease talking about my late…
I felt at ease talking about my late mum.
Very helpful and knowledgeable
Very helpful and knowledgeable. Explained everything very well.
Abbie was really helpful
Abbie was really helpful and assisted me instead of passing me onto someone else. I was handled with care.
No comments
Sensitive service
Nadia was polite and very caring at this difficult time. She made it all very straightforward to close my late husband's account.
Bereavement
Very informative and understanding.
Explained everything clearly.
The representative was kind and helpful…
The representative was kind and helpful and we agreed a way forward suitable to us both.
Matthew was kind
Matthew was kind, honest and sincere in his heartfelt condolences, Matthew was also very helpful.
The only reason it was not a 5 is nothing to do with Matthew, I had to tell e-on next 3 or 4 times that my father had passed, and they still kept chasing and harassing my dad!
Deceased wife
The agent l spoke with was very professional and very sympathetic, he is a credit to your company.
Professional
Professional, patient and friendly. Very natural and relaxed, informed and helpful.
Customer service 100%
I spoke to a lady called Donna. She was fantastic. It was refreshing to deal with someone who was professional yet cared for the customer.
Scamming for information
Our tenants received a letter from this Company saying I was dead and owed money to a Utility Company. The property is owned by husband and I have never had a Utility Bill at that address nor have I ever lived at that address.
There is however a legal family dispute with a sibling who is desperate to locate me. For various reasons its likely they are acting for this family member.
Basically they were scamming for information.
I am very much alive and well and living abroad.

Reply from Phillips & Cohen Associates (UK) Ltd.
I spoke to a very pleasant and…knowledgable man
I spoke to a very pleasant and knowledgable man who done his best to pug me at ease ,very helpful
The lady that I spoke to was so helpful…
The lady that I spoke to was so helpful and sympathetic,i rang as my f.i.l has passed away,it was a pleasure to speak to someone who was so understanding,many thanks
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