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Phillips & Cohen Associates (UK) Ltd. Reviews 

806
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their compassionate, understanding, and helpful approach, especially during difficult times. Many people highlighted the excellent customer service, noting representatives were professional, empathetic, and effectively put their minds at ease, resolving issues smoothly and with great care. However, some customers also noted issues with debt collection tactics and repeated contact, even after explaining their circumstances. People reported receiving frequent calls and letters, sometimes at inconvenient times, and experienced administrative errors like incorrect correspondence or being cut off during automated payment attempts.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, empathetic, and... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness and clear... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, empathy,... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers expressing apprehension and worry... See more

Payment

Consumers find payment to be a negative experience, often citing issues with aggressive collection practices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

Rated 5 out of 5 stars

Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... See more

Rated 5 out of 5 stars

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more

Company replied

Rated 5 out of 5 stars

Following the passing of my mum, she had some balances owing. Sadly there was no estate, and I thought the process to prove this would be difficult. The person I spoke to, Rory, was very understanding... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Insurance Agency

Written by the company

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.

Contact info

4.8

Excellent

TrustScore 5 out of 5

806 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(806)

433 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Kind and couteous

The gentleman Matt whom I spoke to was very kind and courteous, whilst giving me a complete run down of what happens and when with an estate in probate .

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Information call.

I called Phillips Cohen up. To help with my aunties debt.

The lady whom helped me was, kind, informative, knowledgeable and helpful.

I know the matter will be solved.
Feel so much better.

Lisa.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

My Father passing away and balance on credit card

Donna called me and explained the reason for her call, also asked me questions to determine the outcome of my dad's credit card balance.
She explained everything very clearly to me and we both discussed issues surrounding my dad's passing away and my mums payments for funeral and I learnt a lot. She was very helpful and caring. Thank you.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Matt was very respectful and very professional

Matt was very respectful and understanding of my situation and helped me resolve my predicament with a positive and calming attitude. He explained everything clearly and understandable.
My problem was resolved very quickly and dealt with in a very professional manner.
Customer service at its finest

10 March 2026
Unprompted review
Rated 4 out of 5 stars

All emails were ignore so I called on…

All emails were ignore so I called on the phone and Amy was very helpful just not sure why the emails were ignored

9 March 2026
Unprompted review
Phillips & Cohen Associates (UK) Ltd. logo

Reply from Phillips & Cohen Associates (UK) Ltd.

Good morning Mr Thompson, thank you for the balanced review & we apologise if your email correspondence was not acknowledged and handled appropriately. We certainly welcome email interaction so are sorry for the inconvenience of your having to call us. To enable us to investigate, we would sincerely appreciate it if you would forward your last email to our team to feedback@phillips-cohen.co.uk and we will investigate as a priority. Thanks again & all the very best

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