It was a very pleasant surprise to find extra insulation added to the package, in the form of a silver air pocket pouch. This made a huge difference to the frozen gel cooler, there were still lumps of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process from the start to me receiving the actual medication was very quick and very easy to complete and i was kept updated via email throughout the whole process. Information about the m... See more
Company replied
Have been using Pharmulous for a couple of years now, for a variety of treatments. Including one involving a face to face consultation. They are great, everyone I've encountered has been professional... See more
Company replied
Excellent experience, i switched pharmacy to Pharmulous and it was seamless. And they do one of the best maintenance plans on the market, and they were cheaper than my previous pharmacy for weight los... See more
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Company details
Written by the company
Pharmulous is a UK GP-led online pharmacy and doctor service providing safe, convenient access to clinician-reviewed treatments. Patients can complete a secure online consultation, receive medical guidance from experienced clinicians, and have approved treatments delivered discreetly to their door. Our GP-led team focuses on high standards of care, clear medical advice, and a simple, reliable service for patients across a range of health and wellbeing needs.
Our commitment to safe, GP-led care
Written by the company
- Trusted online healthcare, led by experienced clinicians
- Pharmulous is a UK GP-led online pharmacy and doctor service focused on providing safe, reliable, and convenient access to treatment. Every consultation is reviewed by qualified clinicians, ensuring treatments are prescribed responsibly and with patient safety in mind. We are committed to delivering discreet care, clear medical guidance, and a high standard of service for every patient.
- Medical care reviewed by experienced UK clinicians
- Pharmulous is a GP-led service where every consultation is carefully reviewed by qualified clinicians. Our team focuses on providing safe, responsible prescribing and clear medical advice so patients can access treatment with confidence.
- Access treatment without visiting a clinic
- Complete a secure online consultation from the comfort of your home. If treatment is appropriate, prescriptions are approved by our clinicians and delivered discreetly to your door, saving time while maintaining high standards of care.
- Confidential treatment delivered to your door
- We understand the importance of privacy when seeking healthcare. Pharmulous provides a confidential service with discreet packaging, secure consultations, and a dedicated support team committed to delivering a safe and professional experience.
Contact info
Argent House, 175 Hook Rise South, KT6 7LD, Surbiton , United Kingdom
- 02035976817
- info@pharmulous.co.uk
- pharmulous.co.uk
Your Trusted Pharmacy
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Marina Fakhouri’s excellent advice
I had a consultation with Marina Fakhouri today she gave very helpful advice and I will definitely be using Pharmulous for my future medication.
29 May 2026
Unprompted review
Reply from Pharmulous
Thank you for your wonderful review. We're delighted to hear that your consultation with Marina was so positive and that you found her advice helpful and informative.
Providing personalised guidance and support is at the heart of what we do, so it's fantastic to know that Marina was able to help you make informed decisions about your treatment.
We truly appreciate your trust in Pharmulous and look forward to supporting you with your future medication needs.
I had my weight maintenance with Dr Mel…
I had my weight maintenance with Dr Mel this week. We've dived into my experience pre- and on MJ, side effects as well as my goals and how to maintain them. One of my goals is to taper off due to financial constraints and we discussed a plan how to make that achievable. Would highly recommend
26 May 2026
Unprompted review
Reply from Pharmulous
Thank you for taking the time to share your experience. We're delighted to hear that your maintenance consultation with Dr Mel was so helpful and that you were able to discuss your journey, side effects, long-term goals, and maintenance strategy in detail.
We understand that financial considerations can play an important role in treatment decisions, and it's great to hear that Dr Mel was able to work with you on a personalised tapering plan that supports your goals while remaining achievable for your circumstances.
Thank you for your recommendation, and we wish you every success as you continue your maintenance journey.
Pharmulous are a great online pharmacy!
Pharmulous are a great online pharmacy, who I go with for my weight loss injections, fairly priced and great communication. Orders always arrive on time and you get notified of every step. I had my maintenance consultation and had everything I would need to do explained to me clearly. Definitely recommend for weight loss and maintenance friendly.
26 May 2026
Unprompted review
Reply from Pharmulous
We really appreciate your kind feedback.
It’s great to hear that you’ve found our service fairly priced, reliable and easy to follow, with clear updates at every stage of your order. We’re also pleased your maintenance consultation gave you the guidance you needed going forward.
Thank you for recommending Pharmulous.
I was worried my medicine may be…
I was worried my medicine may be affected by the high temperatures but I was really impressed with Pharmulous’ packaging. Thank you!
22 May 2026
Reply from Pharmulous
Thank you for sharing your experience.
Temperature-sensitive medicines require careful handling, especially in high temperatures, and we’re glad our packaging helped reassure you.
Thank you for choosing Pharmulous.
Communication is very poor
Communication is very poor . No answer from emails, no one answers the phone.The web site not easy to navigate . But when someone does finally answer , problems are sorted quickly .
14 May 2026
Reply from Pharmulous
Thank you for taking the time to share your feedback.
We’re sorry to hear that you found communication difficult and that the website was not as easy to navigate as expected. We aim to respond to messages within 24 hours, although response times can vary during particularly busy periods. We also appreciate that our phone line can become busy at times, as we currently operate with one telephone line.
We’re pleased that once you were able to get through, your issue was resolved quickly, but we understand the initial delay was frustrating.
Your feedback is important to us and will be shared with the team as we continue working to improve communication and the overall customer experience.
Reply from Pharmulous
We really appreciate your kind feedback.
It’s wonderful to hear that you’re happy with the service and feel glad you changed to Pharmulous.
Thank you for choosing us and for recommending our team.
Received at right temperature
Pharmulous do a quick dispatch once approved. WLI pen received still cool with ice pack still frozen unlike some other pharmacies where ice pack is no longer frozen. These are expensive medications so the receipt of medication with ice pack still very cool is important to me. Well done Pharmulous.
21 May 2026
Reply from Pharmulous
Thank you for sharing your experience.
We’re delighted that your pen arrived still cool and well packaged, with the ice pack still frozen. Our team works hard to ensure orders are dispatched quickly once approved and packaged carefully for safe delivery, so your feedback is greatly appreciated.
Reply from Pharmulous
Thank you for your kind review.
We’re so pleased to hear that you found our service fast, efficient and reliable.
We really appreciate your feedback and support.
Reply from Pharmulous
Thank you for your lovely review.
We’re so pleased to hear that you’re feeling better and seeing positive progress on your weight loss journey.
We really appreciate you sharing your experience with Pharmulous.
Responsive and easy to chat with
Responsive and easy to chat with. Got good advice and speedy postage
18 May 2026
Reply from Pharmulous
Thanks so much for sharing your experience.
It’s great to know that communication was straightforward and that you felt well advised throughout.
We’re also glad your order reached you quickly.
Weight Maintenance Consultation
Booked a consultation with Dr Mel after reaching my goal weight. She is so open and friendly and incredibly supportive and helpful with her guidance and advice. I felt very reassured after speaking with her and feel confident with my plans going forward. Thank you 💕
21 May 2026
Unprompted review
Reply from Pharmulous
Thank you for sharing your experience.
We’re so pleased that Dr Mel was able to provide helpful guidance and support as you move into your maintenance phase. It’s wonderful to hear that you now feel confident with your plans going forward — congratulations on reaching your goal weight.
From ordering to delivery I was updated…
From ordering to delivery I was updated throughout every stage all within 24hrs. With service like this I don't need to look anywhere else as they are the most professional, reliable and dependable providers. Thank-you for your service.
18 May 2026
Reply from Pharmulous
We really appreciate your kind words.
It’s great to hear that the ordering and delivery process was smooth and that you felt informed at every stage.
Thank you for choosing Pharmulous and for trusting us with your care.
Five stars
Five stars. Quick service and got the product I needed - will continue to use. Thanks 🙏🏻
7 May 2026
Reply from Pharmulous
Thank you for your five-star review.
We’re so pleased to hear you were happy with the quick service and received what you needed.
We really appreciate your support and look forward to helping you again.
Very positive experience
Very positive experience. Having previously been dissatisfied with my experience with Medexpress the difference is really noticable. I particularly liked the one to one GP consultation in which I could explain what I was trying to achieve and discuss how to go forward. Being able to go back on Mounjaro after a long break and know that I can also get a maintenance dose for the future while also being monitored carefully is extremely reassuring. I cannot fault the service and would highly recommend to anyone.
19 May 2026
Unprompted review
Reply from Pharmulous
Thank you for taking the time to share your experience.
We are so pleased to hear that you found the service supportive and reassuring. Being able to discuss your goals directly with a clinician is an important part of the care we provide, and we are glad this helped you feel confident restarting Mounjaro and planning ahead for maintenance.
Thank you again for your recommendation.
Reply from Pharmulous
Thank you for your recommendation.
We’re really pleased to hear you were happy with the quick delivery and communication throughout your order.
Very positive experience with Pharmulous.
Very positive experience throughout with Pharmulous. I have reached my goal weight and have been well supported throughout when I have any queries. The options for maintenance have been clearly explained and the process is all very easy. I would highly recommend this company, top notch service.
18 May 2026
Unprompted review
Reply from Pharmulous
Thank you for your kind review.
We’re delighted to hear you’ve had a positive experience with Pharmulous and felt well supported throughout your journey.
Reaching your goal weight is a fantastic achievement, and we’re pleased the maintenance options were clearly explained and easy to follow. Your recommendation means a great deal to us.
Trustworthy company that don’t cut corners
When ordering meds that have the potential to be harmful if misused, it’s good to know that Pharmulous employ proper clinicians to review your order and perform the due diligence required.
7 May 2026
Reply from Pharmulous
Thank you for your thoughtful review.
We’re really pleased to hear you value the care and clinical checks that go into our service.
Patient safety is extremely important to us, so it’s great to know the review process helped give you confidence when ordering through Pharmulous.
Reply from Pharmulous
Thank you for your feedback.
We’re glad your order was dispatched quickly and arrived within the same week.
Quick response and delivery time
Quick response and delivery time. Very happy and thank you
7 May 2026
Reply from Pharmulous
Thank you for your feedback.
We’re so pleased to hear you were happy with the response time and delivery, and we really appreciate you choosing Pharmulous.
I always get good service
5 May 2026
Reply from Pharmulous
Thank you for your continued support.
We’re really pleased to hear you consistently receive good service from us.
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