The driver (peddler) was cycling in the rain cos he forgot his rain jacket and he maintained a very positive outlook and was the best delivery dude I've had. I ran out to offer him a rain jacket but... See more
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Extremely disappointed with Peddler. This is the second time I’ve had a package "fail" to deliver despite being home the entire time. I received an email claiming I wasn't available, which is simply... See more
"Package delivered to the neighbors" My neighbors live next door to me, and in a neighborhood with apartments, there are quite a few of them But the package was lying 500 meters away in another pa... See more
Two shipments were expected and out for delivery and both shipments were delivered (2.09 and 2.10 pm) according to the peddler tracking website and the email but the courier did only deliver one Ali e... See more
Company details
Information provided by various external sources
The new Peddler, Local Products, Local Retailers, Same day delivery
Contact info
John M. Keynesplein 12, 1066 EP, Amsterdam, Netherlands
- helpdesk@peddler.com
- peddler.com
2.2
Poor
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 29% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Peddler.com
Dear Samuel,
Thank you very much for your kind review! We're happy to hear that your delivery arrived as promised, even during the late hours.
If you need anything else in the future, feel free to reach out — we're here to help.
Kind regards,
Team Peddler
Absolutely terrible experience
Absolutely terrible experience. This delivery company gives you a massive time slot—often 6-8 hours—and if you’re not home for that entire window, they just take the package back and try again the next day with the same huge slot. No option to leave it with a neighbor or drop it at a pickup point, even when I specifically emailed them asking for that.
Their help desk? A joke. You’ll get a canned response 2 days later that doesn't address anything you asked. And if you miss the second attempt (again, during another massive time window), they just send the package back. No flexibility, no communication, no consideration.
It's 2025—how is this still a thing? Avoid if you have any kind of normal life or job.
22 July 2025
Unprompted review
Peddler said they delivered on holiday
Peddler said they delivered on a national holiday in april. Never received the items. Send a complaint. A outside partner was handling the claim. Never heard again from them nor Peddler
21 April 2025
Unprompted review
Reply from Peddler.com
Dear Paul,
Thank you for your feedback. We’re sorry to hear about your experience. As mentioned via email, we have followed up on your case and continued the communication from our side.
If you have any further questions or still need assistance, please feel free to reply to our last message—we’ll be happy to help you further.
Kind regards,
Team Peddler
Zero accountability- confirmed in the…
Zero accountability- confirmed in the email from help desk- no idea how the parcel cannot be delivered when post nl has no issues. This company must be closed!
21 July 2025
Unprompted review
Reply from Peddler.com
Dear Joanna,
Thank you for your feedback. We're sorry to hear about your experience. If you haven't done so already, please contact us by email so we can take a closer look and assist you further.
Kind regards,
Team Peddler
Very kind in taking time replying my…
Very kind in taking time replying my email. Making sure that things were in order.
I am very pleased with your work
15 July 2025
Unprompted review
Reply from Peddler.com
Dear Elvy,
Thank you so much for your kind words!
We’re really happy to hear that you felt well taken care of and that everything was resolved to your satisfaction. It's exactly what we strive for — helpful and attentive support.
You’re always welcome to reach out again if we can assist you in the future!
Kind regards,
Team Peddler
Stayed at home for nothing!
So I ordered two packages. Where the company says the mailman tried delivering the packages three times and they send it back. Mind you: every day that they tried to deliver, someone was at home! Both my neighbours are also at home most of the times, but no one called at their door. Why do people even choose to do this as a job when they are not planning to do it? I live in EU and these packages where from Asia! I had to receive them for a birthdayparty. Next time I order something I'm going to ask for another office.
12 July 2025
Unprompted review
Reply from Peddler.com
Dear Kawieta,
Thank you for your message. We’re very sorry to hear that your experience with the delivery didn’t go smoothly at first — we completely understand your frustration.
We’re glad that we were still able to make an additional attempt and successfully deliver your packages. We hope that everything arrived in time and that the birthday celebration went well after all.
Thank you for your feedback — we truly take it seriously and always aim to improve.
Kind regards,
Team Peddler
Didnt deliver packega for the 3rd time…
Didnt deliver packega for the 3rd time even though i was home and had an note on the door.!!
15 July 2025
Unprompted review
Reply from Peddler.com
Dear Uwe,
We’re sorry to hear that your delivery did not go through after multiple attempts. We understand how frustrating that must be, especially if you were at home and left a note.
If this issue has not yet been resolved, we encourage you to send us an email so we can look into it for you right away. We’re here to help and would like to make it right where possible.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Team Peddler
Horrible service!
Horrible! I’ve been trying to get in contact with costumer service for days on end. I wanted to change the address of where my package had to be delivered. I tried contacting them, but there is no phone number anywhere and to my surprise there is no way to leave the package at a pickup point or reschedule at all. The only way to maybe change the address is by messaging the chatbot and making a ticket. But unfortunately I didn't get any response from the ticket I sent. Now the tracking code says my package is being sent back to the sender.
How do you run a company with no way of contacting customer service or anything? If I could choose, I hope I never have to deal with this company again.
14 July 2025
Unprompted review
Reply from Peddler.com
Dear Cici,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must be when you want to update a delivery and can't get through the way you expected. Just to clarify — you can always reach our customer service directly by email, and we’re happy to assist with delivery changes if the package hasn’t yet been returned.
Unfortunately, we don’t offer delivery to pickup points, and instructions can only be added per order, not permanently — but we’re always ready to help where possible.
If there’s still anything we can do for you, feel free to reach out. We'd like to help make things right if we can.
Kind regards,
Team Peddler
Peddler treat their customers as…
Peddler treat their customers as idiots!
According them they delivered a package at my place while I’m on vacation. When asking the helpdesk how they delivered because the coming weeks I can’t check they refer to their track & trace which only show that the package is delivered. After several e-mail in which I’m asking if the package is delivered at the neighbors or thru the mailbox their keep on referring to the track & trace which only show that the package is delivered. Can’t get any further with this company!
11 July 2025
Unprompted review
Reply from Peddler.com
Dear Jan,
Thank you for your feedback. We’re sorry to hear that this situation has caused such frustration — that is never our intention.
When a package is marked as delivered, we refer to the available tracking data to help identify where and when the delivery took place. Unfortunately, if the recipient is away at the time, it can be difficult to verify directly where it was placed (e.g., mailbox or neighbor) as stated in our system.
If the issue is still unresolved, we’d be happy to take another look — feel free to reach out again by email and we’ll do our best to assist further.
Kind regards,
Team Peddler
I've been waiting since 23/06 for my…
I've been waiting since 23/06 for my package to be delivered. The worst company. They have no contact information, no phone number, no address. They don't answer emails. Does anyone know the address of the Rotterdam location, or where I can find them?
23 June 2025
Unprompted review
Reply from Peddler.com
Dear Sulek,
Thank you for your message. We understand how frustrating the delay must have been, and we’re sorry you experienced this.
We’re glad to see the issue has since been resolved and that a refund has been issued. Should you have any further questions or need assistance in the future, don’t hesitate to reach out via email — we’re always happy to help.
Kind regards,
Team Peddler
Reply from Peddler.com
Dear Ievgeniia,
Thank you for your kind review! We're happy to hear that the issue was resolved quickly and that you’re satisfied with our service.
If there’s anything else we can assist you with, feel free to reach out.
Kind regards,
Team Peddler
I have got a packet delivered in my…
I have got a packet delivered in my mailbox, no problems with it. Thanks.
2 July 2025
Unprompted review
Reply from Peddler.com
Dear Xenia,
Thank you very much for your kind review! We're happy to hear that your parcel was delivered smoothly and without any issues.
Should you ever need assistance in the future, feel free to reach out to us.
We’re always here to help.
Kind regards,
Team Peddler
Voor de derde keer We couldn’t deliver…
Voor de derde keer We couldn’t deliver your parcel due to unforeseen circumstances and have scheduled a new delivery. dit flikken ze iedere keer weer ! En ten tweede we zijn hier in NEDERLAND daar spreken we NEDERLANDS stelletje havermelkhippies
2 July 2025
Unprompted review
Reply from Peddler.com
Beste,
Dank voor je bericht. We zien dat je pakket inmiddels is geleverd — gelukkig! Wel begrijpen we dat het eerdere verloop van de bezorging frustrerend was, zeker als je meerdere keren tevergeefs hebt gewacht.
Mocht er ondanks de levering toch nog iets niet in orde zijn of wil je iets met ons bespreken, neem dan gerust contact met ons op via helpdesk@peddler.com. We helpen je graag verder.
Met vriendelijke groet,
Team Peddler
horrible service
horrible service, they always steal your parcel and show delivered report on the tracking ID. we need to report this to dutch logistic to ban this company.
12 June 2025
Unprompted review
Reply from Peddler.com
Dear Malik,
We’re very sorry to read about your experience. Please know that we take such reports extremely seriously. It is absolutely not our intention for any package to go missing, and we do not tolerate any misconduct from couriers.
We would really like to investigate this situation further. Could you please send us your tracking number via helpdesk@peddler.com? That way, we can look into it in detail and provide you with a clear explanation.
We hope to hear from you so we can resolve this as quickly as possible.
Kind regards,
Team Peddler
Absolute shit
Absolute shit, no way to contact the company or deliverer. I was waiting all day home only to get a mail that I was not home. There is maintenance in our building so the doorbell temporarily does not work! However, no option to give certain messages or instructions to the deliverer. Complete garbage.
2 July 2025
Unprompted review
Reply from Peddler.com
Dear Sosa,
We're very sorry to hear about your experience. We understand how incredibly frustrating it must be to wait at home all day, only to be told you weren't there — especially with a doorbell issue you couldn’t communicate in advance.
You're absolutely right: clear communication options are essential. We are currently working on improving how customers can leave delivery instructions, so feedback like yours is very valuable to us.
If your package still hasn't arrived or if you need help with a redelivery, please email us at helpdesk@peddler.com with your tracking number. We're here to help.
Kind regards,
Team Peddler
I along with other customers are still…
I along with other customers are still waiting for their packages. Peddler don't even have a telephone contact on their website. How do we contact these people?. Are they even legal? The automatic tracker query keeps moving the date of delivery. I have ordered over one month ago.
1 July 2025
Unprompted review
Reply from Peddler.com
Dear Joan,
We're very sorry to hear that you’ve been waiting this long — we completely understand how frustrating this must be. We want to assure you that we are a legitimate and active company, and it’s definitely not our intention to keep customers waiting without proper support.
While we currently don’t offer phone support, our customer service team is available and reachable via email. Please contact us at helpdesk@peddler.com with your order or tracking number so we can immediately look into your case.
We hope to resolve this for you as soon as possible.
Kind regards,
Team Peddler
My package got delayed...
My package got delayed but with the help of Helpdesk everything was sorted out and I received my package a few days later...
15 June 2025
Unprompted review
Looks more like a scam!
28 June 2025
Unprompted review
Besides the constant "rescheduled"…
Besides the constant "rescheduled" update for every delivery so far, apparently according to Paddler I'm never home when they try to deliver.
Spoiler Alert: I'm home every time a delivery is scheduled, but nobody is ringing the bell, not trying to actually deliver.
28 June 2025
Unprompted review
Absolute scammers
For a whole day at home, and they say I was absent! No ringing as well. Get away from this scammers.
27 June 2025
Unprompted review
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