PC Kings Reviews 

404
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, promptness, and professional approach to resolving technical issues. People commend the staff for their approachable, knowledgeable, and patient manner, making complex problems easy to understand. Reviewers frequently highlight the very reasonable pricing and excellent value for money, often noting that nothing is too much trouble for the team. Consumers frequently express high levels of trust and loyalty, often stating they would not use any other service for their computer needs. Many appreciate the convenience of home visits and the ability of the service to quickly resolve a wide range of technical problems, from complex hard drive issues to setting up new devices.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently highlighting its excellence, professionalism,... See more

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Price

Clients share positive opinions on price, consistently finding the fees and charges to be very reasonable and... See more

Value for money

Customers consistently note positive experiences with value for money, often describing the prices as... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers experiencing significant issues like a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven h... See more

Company replied

Rated 5 out of 5 stars

Used the services of PC Kings for the first time. 5*****s straight and simple. After a long time met a PC expert, someone who can 'lend their ears' with patience and listen to the tech-woes of a comp... See more

Company replied

Rated 5 out of 5 stars

I made an appointment with Steve to resolve issues I had with my computer, printer/scanner, and also my Bing doorbell. He came to my house at the appointed time and within approximately 2 hours had r... See more

Company replied

Rated 5 out of 5 stars

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Appliance Repair Service
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Repair Service
  6. Technical Service

Written by the company

PC Kings offers a complete home technology service across Merseyside. Also specialising in computer repairs, upgrades, setup and maintenance. With 25 years of technology support in education, volunteering with RNIB and other charities. Supports all brands of laptops, desktops, Wi-Fi, printers, networks with setup and minor fixes of TV’s, tablets, mobiles and most home tech. Supports all platforms of email, website, data management, software, Microsoft, Apple, Android and Google systems. System migrations of PC’s, tablets, phones, email with data and system restores for the home or small businesses. A complete and trusted technical service provided to your door, remotely or at premises with fast turnaround of issues. With enhanced DBS clearance, passion of technology, years of experience to deliver a trusted comprehensive service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

404 reviews

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4.9

All reviews

(404)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb!

I recently utilised PC Kings with my home tech setup when I moved into my new house. Steven was fantastic, really knowledgeable and sorted the issues efficiently. Exceptional value for money too, cannot recommend enough!

25 July 2024
Unprompted review
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Reply from PC Kings

Thanks Wesley, your reviews will help future customers choose PC Kings for their computer repairs and home technology support.

Rated 5 out of 5 stars

Agent arrived on time

Agent arrived on time. Was courteous and polite.
Looked at the laptop and had it updating and sorted.
He explained the steps he was going through and also asked if I had any other issues that needed attention while he was there

12 June 2024
Unprompted review
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Reply from PC Kings

Thank you Heather for providing a great review. Your 5 ⭐ rating and comments are appreciated. They will help other potential customers choose PC Kings to provide their support. 👍

Rated 5 out of 5 stars

Tablet issues

I had issues with my tablet which had stopped working. Took it to PC Kings and received an excellent, friendly service and had my fixed tablet back in my hands the following day. Prices were very reasonable and I would highly recommend PC Kings for all your computer/tablet concerns.

18 June 2024
Unprompted review
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Reply from PC Kings

Thank you Richard. Your 5 ⭐ ratings and comments provided are really appreciated. Was happy to return your tablet working as expected.

Rated 5 out of 5 stars

The computer engineer refused to leave…

The computer engineer refused to leave until he had resolved all problems with my desktop regardless of the time it was taking to complete. Very reasonable rates.

7 June 2024
Unprompted review
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Reply from PC Kings

Thanks for your feedback and 5 star rating, appreciated. Will always try to resolve all issues within the same visit and at your convenience.

Rated 5 out of 5 stars

Computer problems

Recently I had an issue with my computer not booting up. I emailed asking for help and within an hour I had a response and was booked in for a repair. The repair was done in a good time which was amazing. Highly recommended pc kings for future pc repairs.

30 May 2024
Unprompted review
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Reply from PC Kings

Thanks Marc, your comments and 5 star rating is much appreciated. The service you describe is the ideal I endeavour to provide all customers. I know how important it is to get these devices working again as soon as possible.

Rated 5 out of 5 stars

A quick and accurate laptop upgrade

A quick and accurate laptop upgrade. Detailed report of work completed to laptop explaining everything from existing to new. Impressed with service, would recommend to others.

5 June 2024
Unprompted review
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Reply from PC Kings

Thanks Stephen, your comments and 5 star rating will certainly help others attract new customers to use PC Kings.

Rated 5 out of 5 stars

Thank you, PC Kings!

I recently had the pleasure of using PC Kings' services, and I couldn't be more satisfied with the experience. The service provided was exceptional, fast, and highly reliable. I had a couple of issues with my laptop, they were quickly diagnosed and expertly resolved.The price was a great deal considering the comprehensive work done, and the technician completed the job in record time. The 3-month guarantee on the work provided added an extra layer of confidence in the service.Overall, I highly recommend PC Kings for their outstanding service, unbeatable prices, and swift, reliable solutions.

Thank you, PC Kings!

15 May 2024
Unprompted review
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Reply from PC Kings

Wow, Silvia, what a review! Thank you so much for your kind words and the five-star rating. I always strive to return devices to customers promptly. Knowing about your exams, I made an extra effort to ensure same-day service. It was a pleasure to get your laptop back to you in working order. Best of luck on your exams!

Rated 5 out of 5 stars

Excellent service

Excellent service, my dad has been writing his life stories on to his laptop, when he put in the power cable smoke started pouring out of the keyboard the laptop would not switch on, he was devastated that he had lost months worth of stories, found Steve on the internet and he offered me hope, dropped the laptop off and couple of hours later he had managed to remove the hard drive and transferred the data to my laptop! Absolute lifesaver and so reasonably priced, would recommend 100% - thank you

30 April 2024
Unprompted review
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Reply from PC Kings

Thanks Joanne. Your 5 star ratings and comments are really appreciated. I have lost years of data in my early years and it was a useful lesson. I now utilise different backup methods. It was a pleasure to restore your Dad's data.

Rated 5 out of 5 stars

Laptop Repair

Excellent quality service. PC Kings were fast, efficient and knowledgeable. They provided a brilliant service, and my broken laptop was up and running again by the end of the day - 10/10 customer for life.

29 April 2024
Unprompted review
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Reply from PC Kings

Great review Danny. Really appreciate your comments and 5 star rating. Like to return devices as soon as possible so you can get on with your use of it.

Rated 5 out of 5 stars

A fantastic result

I can highly recommend Steven and his company, having been delighted at the speedy and excellent service after I recently contacted him. I was impressed by his website to start with as it contained a great detail of information, which is reassuring to a novice like me. He also was able to visit immediately and then, after a good detailed discussion on the difficulties I was having, he took away what he needed and the work was completed within 24 hours too. He himself, was very polite, knowledgeable and understanding. That is most important to an older person in particular with a limited knowledge of technology.I must mention, that the charges he quoted were extremely acceptable too A wonderful service all round and I am so glad I telephoned him. I would definitely recommend Steven to anybody who needs help and will definitely contact him again if any further future difficulties should ever arise. I have already passed his details on to 3 other people to note down for future reference too. Best wishes Steven and thank you so much again.

16 April 2024
Unprompted review
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Reply from PC Kings

Wow, what a review. Thank you so much for providing a glowing paragraph of feedback. It's much appreciated and your recommendations to others. You describe the type of service I like to provide so I am extremely happy. Look forward to supporting you again should you require it.

Rated 5 out of 5 stars

PC Kings were as helpful as ever

PC Kings were as helpful as ever. Swiftly sorted out a problem with my iPhone this time. Now have my Mac and phone working perfectly thanks to them.

9 February 2024
Unprompted review
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Reply from PC Kings

Thanks Sandra, was happy to resolve and resume your expected Apple services. Your comments and 5 star rating is much appreciated.

Rated 5 out of 5 stars

PC Kings are great.

PC Kings usually have excellent reviews and this one is no exception. For rapid , helpful and relatively inexpensive service this takes some beating. Expert assessment in the home of our computer and rapid and very satisfactory repairs with useful after sales service. We are lucky to have them in our area.

6 March 2024
Unprompted review
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Reply from PC Kings

A great review Peter, thanks a lot. Your comments describe the kind of service PC Kings likes to provide all customers. A pleasure to return your computer a lot more faster than it was.

Rated 5 out of 5 stars

Convenient and trustworthy

Sorted my PC within a day. After recent attempted upgrades it was messed up and sometimes wouldn't boot at all. I used to study IT over 10 years ago and considered myself quite good, but there were still problems and sometimes you just need an actual expert to make everything good again; the upgrades were applied properly, everything is fresh and clean, so fast, so convenient, and so reasonably priced - can absolutely recommend.

28 February 2024
Unprompted review
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Reply from PC Kings

Great review Ava, thanks a lot for your reviews. DIY upgrades can save a bit of money but can cause headaches and stress if it messes up. Was glad to return your computer working well and appreciate your 5 star feedback & comments.

Rated 5 out of 5 stars

Same day service

Same day service. Great price. Steve was very genuine and trustworthy.

28 February 2024
Unprompted review
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Reply from PC Kings

Thanks Ken. Your 5 star rating and comments are appreciated helping future potential customers choose PC Kings.

Rated 5 out of 5 stars

Excellent service lovely guy tried to…

Excellent service lovely guy tried to help me
Remotely initially but couldn’t so arranged to pick lap top up and then dropped it off when work done x managed to get my laptops
Returned the day after as he knew I needed it for a project I was working on x so grateful

17 February 2024
Unprompted review
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Reply from PC Kings

So grateful for your 5 star feedback and appreciate your comments. Always try to provide the fastest fixes available. I know how integral technology is to daily life so returning devices or services ASAP is high priority.

Rated 5 out of 5 stars

Excellent communication and customer service

Easy to contact and book appointment for a home visit. A confirmation of booking was provided via email/text message and a reminder was sent the day before visit. Steve King arrived on time and very quickly advised us on work needed to deal with our computer desk top problems. He provided a very reasonable quote and the work was completed within a couple of days. He ensured everything was working and to our satisfaction and also very kindly sorted out a problem we were having with our TV reception while he was here. After completion a detailed invoice with work carried out was sent via email. We couldn't fault the service provided and would highly recommend this company.

5 February 2024
Unprompted review
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Reply from PC Kings

Thank you so much for writing such a great review Doreen. This level of service is provided to all customers and I am glad you have took the time to highlight this. It was a pleasure to resolve your issues and trust the fix provided should last for some time.

Rated 5 out of 5 stars

I would wholeheartedly recommend…

I would wholeheartedly recommend PCKings to anyone who has a PC problem. Stephen fixed my PC, explaining what the problem was as he was going along. I was also having trouble downloading books from Audible and after him suggesting we move the router the download speed shot up and each book downloaded in less than two minutes.
This would be the second time we have used PC Kings and have always been prompt, efficient and helpful.

23 January 2024
Unprompted review
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Reply from PC Kings

I noticed the slow internet speeds so had to investigate and get it improved. Was happy the speed improved and is now working as expected. Thank you for the great review and 5 star rating.

Rated 5 out of 5 stars

I cannot recommend Steve highly enough

I cannot recommend Steve highly enough. He sorted all the problems and also offered various options for improvements,and saved information from the old drive.He explained it all throughout.

Apart from all this he was kind and very patient,which was very welcome to an old silver surfer.I wish him well. Thank you David Dunne

29 January 2024
Unprompted review
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Reply from PC Kings

Thank you David for your 5 star review and kind words on your feedback. I endeavour to offer anything that I see will help. Hope you enjoy your faster device.

Rated 5 out of 5 stars

Had some issues with my internet and…

Had some issues with my internet and the signal I was receiving. Give PC kings a call to arrange them to have a look into it.

Within a few hours of testing the problem was identified and now I’m receiving solid signal throughout the house.

Would defiantly reccomend using these.

19 January 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you for your review. WiFi can be troublesome as many issues around the house can impact the signal. Was glad to resume expected levels of access throughout the house. Would be happy to support you further should you require.

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