OUTLAWS. Amsterdam Reviews 

3,717
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,589 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the products feature exceptional craftsmanship, arriving in secure, beautiful packaging with a satisfying weight and solid design. Shoppers are also delighted by the highly efficient customer service and quick responses received when handling questions, sizing, or ordering pieces. Though some customers noted occasional delays with delivery, experiencing longer transit times or tracking updates for their packages to arrive. A few reviewers also mentioned encountering occasional minor issues with sizing or missing items that required contacting the support team for assistance.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the stunning designs, durability, and... See more

Quality

People report positive experiences with quality, expressing deep appreciation for the durable and heavy... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising the extremely fast shipping,... See more

Order

Reviewers highlight positive aspects of order, noting that the entire online shopping experience is smooth... See more

Customer service

Consumers find customer service to be positive, consistently praising the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The courier took their sweet time but no fault of outlaw. Recieved my bracelet and its better than I could of imagined. I freaking love it! Literally recieved the bracelet and loves the quality do muc... See more

Rated 5 out of 5 stars

Unfortunately, the recipient didn't like the jewellery. The return was quick, easy and professional. Return shipping costs have to be covered by the buyer, which is a bit of a shame, but understandabl... See more

Company replied

Rated 5 out of 5 stars

I original bought a Jaw Breaker Ring for My Son then he wanted a Ace of Spades Ring, I was so stoked on the quality, price & service I bought myself a Broken Skull Necklace, & Now Thanks To Outlaws... See more

Company replied

Rated 5 out of 5 stars

I had some mistakes while ordering several rings.. Instead of ignoring me, they eventually gave me 10 euro discount to help me with returning the products, even though it was my fault. Now a while lat... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(3,717)

1,831 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products

Great products. Great support. I needed to change all of my rings to another size and this was been done without any issues. Fast shipping.

4 October 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Help with sizes.
Next day delivery. Quality product and packaging

14 September 2026
Unprompted review
Rated 1 out of 5 stars

Amazon has it cheaper

Long story short

Took 3 weeks to arrive

Only compensation offered was £10 voucher

Found the exact same product on Amazon for £40 - I paid £150

8 September 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Lunaseas,

Thanks for sharing this.

Three weeks is longer than we want anyone waiting for an order, so I completely understand the frustration there. And after that wait, I understand why the £10 voucher didn’t feel like much of a solution.

Regarding the product itself, we understand that similar looking pieces can be found elsewhere for different prices. A similar design or photo doesn’t automatically mean it’s the same piece or the same quality.

But ultimately, you ordered from us and you’re disappointed with the experience you had with us. That’s what I want to focus on.

I’ve requested your details through Trustpilot so I can look into your order personally and see what happened.

Sam
Outlaws Amsterdam

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!
I had an issue with my order where the package was returned to the shipper. Although the delivery problem was frustrating, the Outlaws Amsterdam team handled the situation really well. They were quick to respond, kept me updated, arranged a reshipment using a different address, and even provided a €10 goodwill code for the inconvenience.
What really stood out to me was how they took responsibility and actually worked to solve the problem instead of leaving me to deal with it alone.
Great communication and great customer service. I’m looking forward to receiving my order! 🔥

1 October 2026
Unprompted review
Rated 5 out of 5 stars

quick, easy and professional return possibility

Unfortunately, the recipient didn't like the jewellery. The return was quick, easy and professional. Return shipping costs have to be covered by the buyer, which is a bit of a shame, but understandable – for small shops it wouldn't be viable any other way. So that's completely fine!

1 October 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Kathrin,

Thank you for sharing your experience and for understanding, we really appreciate it. 🖤

Could you send me a quick email at info@outlaws.amsterdam with your order number? I’d like to check something for you personally.

Sam
Outlaws Amsterdam

Rated 5 out of 5 stars

Really Nice Ring...

Shiny ✔️ even the sides are mirrored. Solid ✔️ behind the stone is no hole, but solid. Planted ✔️ the ring doesn't swivel on finger. I was concerned that this ring was soOo comfortable, I forget about it, so thought it would sratch and wear: Instead it has remained Shiny and new looking. A good choice and buy... 👍🏻 I've just bought another two... 🤫

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Jewellery is absolutely stunning

Jewellery is absolutely stunning. The number 13 caught my eye the ring that is and then I saw the triumph made out of a silver great edition to my chest and then I have returned and also got myself the king of skulls love it.

I have four lovely items two rings, a bracelet and a chain with a pendant. I’m looking forward to returning.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent gear

Not being local to the store & therefore unable to go take a look at the products, online shopping can be a bit hit or miss, however I have every confidence in ordering from this again - the bracelets & chain were exactly as described. Excellent quality, quick delivery & I’ll definitely order again.

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Immense gratitude

After buying three awesome rings from Outlaws Amsterdam, I was recently lucky enough to receive a free gift voucher for my patronage. Apart from being thrilled with the gift, the support offered by the team was tremendous. I can't wait to get shopping and to pick up some more amazing pieces. I am extremely proud to be part of the Outlaws crew. Thank you all once again.

30 September 2026
Unprompted review

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