The whole process from start to finish was exceptional! Excellent communication and response times. But the jackets!! It's like they've swapped them out for brand new ones! Absolutely unbelievable. C... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.
Contact info
United Kingdom
- contact@oilyjack.co.uk
- oilyjack.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The no.1 for your beloved wax jacket repairs, alterations and rewaxing
What a fantastic team and place to refurbish, alter and rejuvenate my Barbour Solway Zipper from the 90ies! They have done the most amazing job with it, extending the sleeves for a modern, great fit with some cozy moleskin inside - making it even better. The extensions blend absolutely seamlessly with the rest. The re-waxing makes it look almost new, but without taking away the acquired character. But not only their work stands out: All the way from start to finish has the team communicated proactively, politely and very quickly with me - and helped to maneuver my international shipping challenges. I am beyond thankful and happy - this is THE place for maintaining, altering, and repairing wax jackets!
Fantastic service and business
Lovely people, really care about their product and did a fantastic job bringing my 8 year old Barbour back to life and like new. I'll be taking it to them to "keep on the road" for the next 20 years + or however long I have left. Highly recommended.
Fast service and reasonable cost.
Fast service and reasonably priced. Item delivered repaired and rewaxed withing 3 weeks.
Excellent service and follow up support
Great company
Great company. Easy door to door collection and delivery. My motorcycle jacket was returned to me in fabulous re waxed condition. Very impressed. Highly recommend.
What an excellent service
What an excellent service. Great communication to a few questions I had and the team really stepped up to meet my urgent time deadline as I headed off to ride the Isle of Man TT (slowly and not as a racer!)
My jacket arrived back looking like brand new and excellently packaged
I won't hesitate to use Oily Jack again.
Jacket came in great condition and in a…
Jacket came in great condition and in a timely manner!
A must for re-waxing
Great customer service, great quality end product. Will use again!
Excellent service from beginning to the…
Excellent service from beginning to the end. Really impressed by the level of professionalism and customer service. I felt that my jacket was in safe hands. When I received my jacket back it looked absolutely beautiful. So happy and a customer for life!
Oily Jack went above and beyond what I…
Oily Jack went above and beyond what I asked for, gave me a very reasonable price and were kind into the bargain! This is to say nothing of their knowledge and ability of their craft, which is peerless. Businesses like this are so very rare, keep up the superb work!
Very happy with the process
Very happy with the process, fixed an old second hand waxed jacket up and it looks as good as new.
Returning customer
This is the second or third time that I have sent my Barbour to Oily Jack England to be repaired and re-waxed. The staff are very friendly and helpful, and they do an excellent job. I shall certainly send my coat to them again in the future.
Excellent customer service response and…
Excellent customer service response and action. Best car and waxing for my jacket. Will definitely be a repeat customer.
Excellent communication and updates
Excellent communication and updates. One of my jackets was very difficult to clean. The owner made himself available for a call to explain what theyd tried and what further options were available. .
The Jacket came back as new!
Belstaff Trialmaster Jacket
Very prompt service. The jacket I bought was as described and it arrived carefully packed. I would not hesitate to use Oilyjack again.
So pleased
So pleased! Like it was when it was new. Will definitely use Oily Jack again and would happily recommend.
Wonderful that a business like this still exists in this world of disposables.
i don't write many reviews - something has to be awful or amazing. gladly, this is one of the amazing ones. I took my VERY tattered, 25 year old Barbour jacket to Oily Jack - they did the most miraculous job of transforming it into an as new jacket in perfect condition. It has taken me a while to track down the individual damaged parts to see what they did to repair, and they use a variety of ingenious solutions. Wonderful that a business like this still exists in this world of disposables. Thank you.

Reply from Oily Jack England
Brilliant correspondence and advice and…
Brilliant correspondence and advice and a great much needed service for us oil-heads! I'll be sending another really soon.

Reply from Oily Jack England
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







