Excellent sprinkler service. Turned up right time. Very thorough and professional. Answered my questions and discussed the system set up etc. Advised me on next steps as house was missing a sprinkler... See more
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Review summary
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Reviews shaping this summary
The both the admin organisation and the engineer's service were efficient, friendly and helpful. Everything happened on time and as arranged. The engineer was happy to answer our questions and, toge... See more
Company replied
This is our first house with a sprinkler system, also our first service! We previously booked the free customer care visit and learned about the sytem, and then the gold service package. We felt t... See more
Company replied
Engineer arrived on site at 8 am as promised. Explained testing procedures and notified me when the fire alarm was tested (so that I could get the dogs out of the house). Payment is within 30 days of... See more
Company replied
Company details
Written by the company
FPS was established in 2006 as a multi-disciplined Fire Protection Provider, however in 2016 we re-organised our business to specialise and focus on a smaller number of key Products & Services. ‘FPS’ was born out of my disillusionment with some of the larger ‘players’ in the industry. These large companies appeared to be more concerned with themselves rather than their customers & staff. I felt we could do a much better job. Simon Gwinnett’s ambition for FPS is to be known as a highly reputable company, centered around delivering high-quality products and workmanship, whilst maintaining open and honest business practices that clients can trust. We will achieve this by focusing on our clients’ priorities, consistently exceeding their expectations and building long-term, trustworthy relationships. FPS were one of the 1st companies in Wales to achieve FIRAS third party accreditation for the design, installation and commissioning of sprinkler systems. We have taken a lead in advising clients and building control authorities to ensure that systems are compliant, robust & cost-effective. Our central philosophy of ‘quality first & foremost is at the heart of what we do. We remind ourselves regularly that our installed systems are occasionally brought into action, saving lives & limiting damage to property. Industrial, commercial, residential & domestic Fire Sprinkler Systems Dry Riser Systems Wet Riser Systems Fire Hydrant Testing
Contact info
First Floor Suite B, Maple House, SA7 9LA, Swansea, United Kingdom
- 01792774085
- info@fpsfire.co.uk
- fpsfire.co.uk
4.8
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent sprinkler service
Excellent sprinkler service. Turned up right time. Very thorough and professional. Answered my questions and discussed the system set up etc. Advised me on next steps as house was missing a sprinkler head in the bathroom which i wasnt aware of. Left property tidy and clean. Will definately use this company again
28 April 2026
Reply from FPS Fire- Fire Protection Services Ltd
Good morning Gill and thanks for your feedback which is much appreciated
Reply from FPS Fire- Fire Protection Services Ltd
Hi Stephen good afternoon many thanks for your feedback
Helpful Engineers
Your engineers are really helpful, friendly and polite They are a joy.
Nothing is too much trouble for them
the whole process has been great from the booking, the confirmation. Staff are really helpful
15 April 2026
Reply from FPS Fire- Fire Protection Services Ltd
Hi Lorraine good afternoon we cant thank you enough for your feedback
Reply from FPS Fire- Fire Protection Services Ltd
Mr Saunders thank you for taking the time to provide feedback
Friendly serviceman.
Very friendly serviceman.did a clean and thorough job.He was here on time.
22 April 2026
Reply from FPS Fire- Fire Protection Services Ltd
Mrs Evans many thanks for your feedback
Great service
The staff member that attended to service my sprinkler system was very friendly, completed his work efficiently and very informative through every step of the service. Great service!
17 April 2026
Reply from FPS Fire- Fire Protection Services Ltd
Hannah good morning and thanks very much for providing feedback
A professional but friendly service
A professional but friendly service. The engineer kept us fully informed on his progress throughout the appointment.
1 April 2026
Reply from FPS Fire- Fire Protection Services Ltd
Hi Graeme good morning and thanks for your feedback much obliged
Reply from FPS Fire- Fire Protection Services Ltd
Hi Amina thats great to hear thankyou
Great service from the team at FPS
Great service from Adam & Claire, very much appreciated 👏
26 March 2026
Reply from FPS Fire- Fire Protection Services Ltd
Hi Alun good evening and many thanks for your review.
The service was of a high standard and…
The service was of a high standard and very professional The staff - both arranging the visit and servicing the system -were very efficient and friendly addressing all concerns
20 March 2026
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Hi Fiona thanks for taking the time to provide feedback. Much appreciated.
Poor driving standards by CV26KPR on…
Poor driving standards by CV26KPR on the M4 near J34 westbound. Driving at 80+ mph and cutting cars off. If they’re this careless driving company branded vans, I’m not sure if I would trust this company.
22 March 2026
Unprompted review
Reply from FPS Fire- Fire Protection Services Ltd
Hi James good afternoon & thank you for bringing this to our attention.
We take any concerns regarding driving standards very seriously, particularly where our vehicles are clearly branded. We have reviewed the details of the incident, including vehicle tracking data, and will address any findings internally in line with our procedures.
However, we must address the broader conclusion made. This review is based on a single perceived driving incident, yet draws a sweeping judgement about the overall trustworthiness of our company. We believe that is a disproportionate conclusion. Our business has built its reputation over many years, reflected in consistently strong Trustpilot ratings, repeat clients, and the professional delivery of our services across numerous projects.
While we will always investigate and act on specific concerns, it is important that any assessment of our company is based on our full track record rather than an isolated moment.
Reply from FPS Fire- Fire Protection Services Ltd
Hi Bethan good morning and thanks for your feedback.
A very organised and helpful business…
A very organised and helpful business who put the customer first. Would thoroughly recommend.
12 January 2026
Reply from FPS Fire- Fire Protection Services Ltd
Hi Mr Gabriel thankyou for taking the time to provide your feedback. We are grateful for the comments.
Professional work
The engineer arrived in a timely manner and carried out the service as required, whilst explaining what he was doing and why. It was our first sprinkler service so it was important that we understood what he was doing. Great work
9 January 2026
Reply from FPS Fire- Fire Protection Services Ltd
Thanks Dave for taking the time to feedback your experience. Much obliged and glad things went well.
The FPS engineer was polite and very…
The FPS engineer was polite and very knowledgeable, very interactive and impressed how he reminded me of the procedure in case of sprinkler being activated .
Well done FPS
17 December 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Joseph good evening and thanks for your feedback its much apprecisted
FPS have installed and serviced our…
FPS have installed and serviced our sprinkler system for 4 years now. They are always polite and reliable and on the last occasion climbed into the attic to check a concern we had.
17 December 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Sam many thanks for your feedback which is much appreciated
Engineer arrived as scheduled
Engineer arrived as scheduled. Very able, pleasant and competent. Service all complete in 30 minutes. Good advice given and help in understanding the system.
28 October 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Russell good evening and thanks for leaving great feedback
Service and communication fine
Service and communication fine, I find the cost of the service excess for there basic service, just about double what I pay for a gas boiler service which is why I have reduced by two stars.
23 October 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Mark thanks for the feedback which is appreciated. Our understanding is that market rates for servicing with a provider that provides regular annual maintenance and 24/7 emergency cover ranges from between £75 & £150.00 + VAT. I will continue to monitor rates and we have not increased our pricing for over 12 months even though cost's continue to increase.
First sprinkler service
This is our first house with a sprinkler system, also our first service!
We previously booked the free customer care visit and learned about the sytem, and then the gold service package. We felt this would give us full peace of mind to maintain the system and our ongoing safety.
Luke did a thorough check and answered our questions. He was knowledgeable and we feel we are in good hands with this company.
25 September 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Janet good afternoon and thanks for sharing your feelings about us. Cant thank you enough.
Great service
Excellent service. Engineer turned up on time, was professional, polite and pleasant. An efficient service and report provided promptly.
25 September 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Jayne good evening. Thanks for taking the time to provide feedback. Much obliged.
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