The whole process from start to finish was exceptional! Excellent communication and response times. But the jackets!! It's like they've swapped them out for brand new ones! Absolutely unbelievable. C... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I knew I was in thr right place, as soon as I met Ash. My Barbour was already a bit different, but I needed a few custom. Changes. Storm cuffs fitted, and a reduction on the length of the collar. I wa... See more
I received my jacket back this weekend, I actually made the pilgrimage to the store which is fantastic and beautifully designed. It was well worth going in. My jacket is 25 years old, and looked very... See more
Amazing service and a fantastic company. My father passed away a couple of years ago and my mother wanted his Barbour jacket restored. She couldn’t have been happier with the quality of the... See more
Company details
Written by the company
OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.
Contact info
United Kingdom
- contact@oilyjack.co.uk
- oilyjack.co.uk
4.8
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant correspondence and advice and…
Brilliant correspondence and advice and a great much needed service for us oil-heads! I'll be sending another really soon.
26 May 2025
Reply from Oily Jack England
Thank you so much Jon! We cannot thank you enough for taking the time to share your experience with everyone.
Sasha and team😀
Reply from Oily Jack England
Thank Paul! Enjoy the rain 🌧️
Jacket like new
Great service and jacket looks like new. I was going to replace the jacket but no need now. Very happy with the results.
30 April 2025
Reply from Oily Jack England
Thank you so much for sharing this review Jason. We are over joyed the results met all expectations and more. Enjoy.
Excellent Service
They needed to check the correct waxing for the jacket so phoned to make sure. They didn't just go ahead they were very thorough. Very friendly. Coat arrived as looks as good as new. Really please with the quality and the service. Will definitely use them again.
29 April 2025
Reply from Oily Jack England
What a lovely, honest review! Thank you kindly for sharing your experience with us and look forward to hearing from you again in the future. Until then, enjoy the rain😀.
Sasha and Team
Delighted with the re-oiled jacket
Delighted with the re-oiled jacket. It was like new.
Thank you.
29 April 2025
Reply from Oily Jack England
Thanks Ann! It was a lovely jacket to have worked.
Excellent Service
Coat came back clean and waxed - did just as expected :) A little pricey to be honest but I guess I haven't got a clue what it entails to wash and rewax a jacket
14 April 2025
Reply from Oily Jack England
Thanks Laura for taking the time to share your experience - we are over joyed your happy with the results. The cleaning aspect on our company is something we take great pride in and is at times very specific to the individual jacket.
All natural cleaning solutions with high quality content are a little pricey, however considering the results we achieve, we wouldn’t have it any other way. “Chemical free” means your jacket will really stand the test of time and retain strength and endurance.
We sincerely appreciate you trusting us with your jacket😀.
Sasha and team
Ash is a true wizard
Ash is a true wizard! He did an incredible job with my Barbour, and I couldn’t be more pleased. There is a wait, but that’s completely understandable for the level of custom work he does. Quality takes time, and the results are worth it! I wouldn’t trust anyone else.
16 April 2025
These folks went above and beyond…
These folks went above and beyond to send me a product that met their own high standards which completely exceeded my expectations. Great kit. I would buy from them again- even with the shipping to Canada, it is worth every penny.
29 April 2025
Excellant communication from the start
Excellant communication from the start. The repairs to my jacket were faultless and of an outstanding quality, even better that what I was expecting! I would seriously recommend OilyJacks for any wax jacket repairs!
3 April 2025
Jacket transformed
Firstly... very easy process from ordering online to pick up at the door. Took a couple of weeks but they do say online 10-15 days so all good. Jacket was a 12yr old Belstaff Brooklands motorcycle jacket. Dirty, mouldy and very musty smelling, with some staining around cuffs. What came back looked like a new jacket! Well exceeded my expectations. Lining clean. No smells. Beautifully re-waxed. Very pleased. Highly recommend and will be using them again for sure.
3 May 2025
Unprompted review
Great Service
Easy process & the jackets look brilliant, never thought they’d come back looking so good.
3 April 2025
Communication issues
I tried reaching out via Insta and as that didn't work out via email. At the beginning they were super helpful, but then ignored my second and third email. It's unfortunate because I think their offering for wax jacket repair is great, but I am looking for another provider now.
3 April 2025
Unprompted review
Reply from Oily Jack England
(Edited) Hello Anna,
Many thanks for getting in touch with us!
We pride ourselves on our outstanding communication and would like to look into this further if you would be happy to provide your email.
Ashley (Owner)
- After email details were provided.
Hello Anna,
Many thanks for providing the information needed to look into this. I have located your emails, and I can see after we provided the free quotation for the work needed on your jacket, the follow up emails from yourself had transferred into our spam / junk folder.
This is something our team is looking into.
All services you requested, can be found on our website to purchase - however we do sincerely apologise we couldn’t guide you through the process any further.
We are more than happy to book your jacket in, however completely understand if you would like to seek another company to carry out the work.
Ashley (Owner)
The team went the extra mile and…
The team went the extra mile and completed a number of excellent repairs to a very old but much loved jacket that have brought it back to life! Thank you Oily Jack. Sue
23 March 2025
Great speedy service!
21 March 2025
I was delighted to receive my Belstaff…
I was delighted to receive my Belstaff Trialmaster Chequered Flag jacket back now looking like new. I will definitely use and recommend Oily Jack again.
2 April 2025
Unprompted review
Excellent service from start to finish.
Excellent service from start to finish.
Ashley was able to provide expert guidance on the correct cleaning and reproofing procedure , based on the age of my two jackets.
4 March 2025
Great customer service
Great customer service, and went out of their way to ensure the best quality material was used. Absorbing the cost of a more expensive service. Highly recommend.
3 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.