Office Boffins Reviews 

411
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate how straightforward the online ordering process is, noting that the website provides comprehensive details making it easy to choose. Consumers mention that items consistently arrive promptly and well packed. People note that the furniture is extremely comfortable, very sturdy, and precisely matches the provided descriptions. However, some people mentioned that certain deliveries arrived with missing parts or components like screws and desk legs. Some reviewers were not happy with delivery delays and the lack of communication regarding missing items. Furthermore, a few customers experienced issues with assembly instructions or adjusting specific chair features.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are very sturdy,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with speedy... See more

Quality

Clients share positive opinions on quality, highlighting that furniture pieces are solid, well-built, and... See more

Order

People report positive experiences with order, frequently highlighting the easy online process and fast,... See more

Service

Users describe positive interactions with service, highlighting prompt email updates, quick dispatch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The chair arrived quickly and on date as promised when ordering. All parts were present to put it together. Instructions are a bit sketchy and you have to concentrate hard and ensure everything is... See more

Company replied

Rated 5 out of 5 stars

I bought a chair years ago, 2023. A few months back, somebody had transported it into storage and lost all the screws. I have it back and contacted Emily yesterday afternoon. This morning I... See more

Company replied

Rated 5 out of 5 stars

Easy process to order and we have now bought chairs many times from this company. We did have an issue with one of the deliveries where the driver was unable to find us, but their customer service ad... See more

Company replied

Rated 5 out of 5 stars

Comfortable chair. Assembly instructions are primarily in diagram form and positioning of washers is not obvious. There is leeway with the securing of the seat to the back position, though it's not ob... See more

Company replied


Company details

  1. Office Furniture Store

About Office Boffins

Written by the company

Office Boffins

A big HELLO from all of the team at Office Boffins. In busy organisations, we know that office space is constantly evolving. Here at Office Boffins we can help with office furniture that supports the way you work. Office Boffins is hands down, your No.1 place to buy office furniture online. With over a million products available, we have everything you need at competitive prices. From Offices to Schools, Bedrooms to Call Centres We cover all your bases. From office desks and chairs to call centre kit outs, office expansions, renovations and upgrades or even a working from home solution, our knowledgeable team are ready and waiting to help. Call and speak with one of our Boffins to talk through your requirements or use our live chat and we’ll answer your questions in real-time.

Visit Our website Shop Office Chairs Shop Special Offers

Yes, delivery is FREE on all the items we stock.

Free Shipping to UK Mainland

We deliver to the whole of the UK. FREE delivery applies to addresses within UK Mainland, except for a few specific (awkward freight) products delivered to the Highlands of Scotland where a small excess may apply. If there are any issues, we will contact you as soon as any they are flagged up, after your order is placed. If however you would like to talk to us or want some advice regarding delivery before you order, please email our sales team at info@officeboffins.co.uk or call us on 020 3991 1375. Alternatively, you can use our live-chat facility where our customer service are standing by to help with any questions you may have.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

411 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(411)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, quick delivery

Easy to order, next day delivery, great service, have used a few times now for office chairs and will use again

9 September 2026
Office Boffins logo

Reply from Office Boffins

Hi Donna,

There is no better compliment than a returning customer, thank you! We hope the Ergo operator chair earns its place alongside the others.

Thanks for the orders and for getting in touch.

From the Office Boffins team

Rated 5 out of 5 stars

Good quality product

Good quality product, very efficient delivery. Couldn't ask for more, thank you.

9 September 2026
Office Boffins logo

Reply from Office Boffins

Hello Brenda,

It sounds like the Impulse office chair has made a cracking first impression! We’re delighted everything went exactly as it should.

Thanks so much for the feedback. We really appreciate that.

From the Office Boffins team

Rated 5 out of 5 stars

Excellent product

Excellent product

1 September 2026
Office Boffins logo

Reply from Office Boffins

Hi Joe,

Short, sweet and music to our ears! We’re delighted the Delta 24 Hour office chair has impressed.

Thanks for choosing Office Boffins.

From Team B

Rated 5 out of 5 stars

The chair was delivered as required and…

The chair was delivered as required and it was relatively simple to put together.

3 September 2026
Office Boffins logo

Reply from Office Boffins

Hi Christopher,

It sounds like everything went to plan with the delivery and assembly of the Posture Exec office chair. Now all that’s left is to put it through its paces! We hope it settles in well there.

We appreciate your comments Christopher, thank you!

From the Office Boffins team

Rated 1 out of 5 stars

Persistent Targeted Advertising After One Website Visit

I visited the Office Boffins website while looking at a particular red leather office chair. Since then, adverts for Office Boffins featuring that exact chair have repeatedly appeared while I have been browsing completely unrelated websites.

I find this type of retargeting intrusive and off-putting. I looked at a chair on your website; I did not expect that interest to result in the same product effectively following me around the internet afterwards.

Customers should be aware that browsing particular products on the Office Boffins website may apparently be used for targeted advertising elsewhere online. Whatever label is applied to it — “personalised advertising” or “retargeting” — from a customer’s perspective it feels like being tracked.

In my case it has completely backfired. Instead of encouraging me to buy the chair, it has made me far less inclined to buy anything from Office Boffins.

If businesses are going to use customers’ browsing behaviour in this way, it should be made clear and prominent, not buried in cookie notices and privacy wording that most people will never realistically read.

15 November 2025
Unprompted review
Office Boffins logo

Reply from Office Boffins

Hello Shahnaz,

We’re really sorry our chair has been following you around the internet. We completely understand how irritating and intrusive that can feel.

These adverts are generated automatically using cookies from your visit and aren’t something we select or control personally. Clearing your browser cookies should stop us from continuing to pop up.

Thank you for bringing it to our attention, and apologies again for the frustration it has caused.

Team Boffin

Rated 5 out of 5 stars

Easy to order & a swift delivery of a…

Easy to order & a swift delivery of a well priced & quality item

27 August 2026
Office Boffins logo

Reply from Office Boffins

Hi David,

A smooth journey from checkout to sitting comfortably. Just perfect! We’re so chuffed the Impulse office chair and our service has impressed.

Thanks for the feedback David.

From the Office Boffins team

Rated 5 out of 5 stars

leather office chair

Item exactly as described, delivered quickly and does what it says on the tin

1 September 2026
Office Boffins logo

Reply from Office Boffins

Hello Bryan.

What a great result. Comfy chair, exactly as expected, and there in no time! We’re delighted the Oracle office chair has ticked all the boxes for you.

Thanks for choosing Office Boffins.

From Team B

Rated 5 out of 5 stars

Lovely comfy office chair

Lovely comfy office chair, easy to assemble and quality for the price! Swiftly delivered too. Would recommend.

1 September 2026
Office Boffins logo

Reply from Office Boffins

Hi Lisa,

Comfortable, good value and no wrestling with complicated assembly ... that’s exactly what we like to hear!

Hopefully the Oracle office chair is quickly becoming your new best workmate. Thanks so much for recommending us. We really appreciate it.

From the Office Boffins team

Rated 5 out of 5 stars

New office chair

Needed a new office chair. Really simple to order and it arrived the next day. Good quality chair and easy to assemble.

20 August 2026
Office Boffins logo

Reply from Office Boffins

Hi Jayne,
It sounds like everything went well from ordering, right through to delivery and assembly. Result! We hope the Sentry office chair keeps you comfortable as you work.
Thanks for letting us know how you got on.
From the Office Boffins team

Rated 4 out of 5 stars

So far, so good

OK, so far, unfortunately had to send product back, due to difference of opion with boss!, waiting for Harri to complete the necessary action.

17 August 2026
Office Boffins logo

Reply from Office Boffins

HI Jayne,
Thank you for your review. It’s a shame the table wasn’t to be on this occasion. We have now completed the return for you. Hopefully we can help again another time!
From the Boffins

Rated 5 out of 5 stars

Great service

Order to delivery was all good no problems

26 August 2026
Office Boffins logo

Reply from Office Boffins

Hi Tony,
That's exactly how we like it. Easy ordering, smooth delivery and no dramas! Wishing you happy sitting in the Delta office chair Tony. Thanks for letting us know how you got on.
The Boffins

Rated 5 out of 5 stars

Delivery was superb

Delivery was superb. Instructions were undertaken to the letter. The delivery driver was really helpful.
The goods were well packed and the assembly instructions were very clear. The chair was assembled very quickly and easily.
The chair is really comfortable and a solid piece of kit. I consider it a really good buy. I am not disappointed.

26 August 2026
Office Boffins logo

Reply from Office Boffins

Hi Reggie,
It sounds like everything went exactly as it should from start to finish. We’ll be sure to pass your lovely comments on to the delivery team too. We hope the Expert office chair. new chair keeps you sitting comfortably for many years to come!
Thanks for getting in touch.
The Boffins

Rated 5 out of 5 stars

good service

ordering was easy and delivered next day

24 August 2026
Office Boffins logo

Reply from Office Boffins

Hi Gilbert,
Thanks for the stars! Good to hear everything went as planned from ordering through to delivery. We hope the Darwin office chair is doing the job nicely there.
We really appreciate you getting in touch.
From the Office Boffins team

Rated 2 out of 5 stars

Split seat until third time lucky !

Having decided to go for a more expensive office chair we purchased one from office Boffins . It arrived quite promptly but with a big split in the seat and bolts missing . I called Emily
Who arranged a new seat to be sent. I asked her to check it as I needed it asap. She assured me it would be checked . It arrived split again I once again spoke to Emily who assured me she would make sure this time he seat would be checked once again . Luckily third time lucky it was fine ! I am just waiting now to see if I get some kind of refund for the inconvenience .

16 August 2026
Unprompted review
Office Boffins logo

Reply from Office Boffins

Hello Mrs Eldridge,
Thanks for taking the time to leave a review. We’re so sorry you had such a frustrating start with your order. Having two replacement seats arrive damaged was incredibly unfortunate, and certainly not the experience we’d want for you. We’re really pleased Emily was able to keep on top of things and get a perfect seat out to you in the end. We hope you’re now settled into your new chair and enjoying it!
From the Office Boffins team

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish.

Thank you.

13 August 2026
Office Boffins logo

Reply from Office Boffins

Hi Simon,
Thank you for getting in touch. We’re so chuffed you were happy with everything. Hopefully your new Bisley filing cabinets have the office nicely organised and everything exactly where it should be.
Happy storing!
From the Office Boffins

Rated 5 out of 5 stars

Replacement of the gas lift was easy

Replacement of the gas lift was easy - although I didn't know there were two sizes - I needed the big and tall version

13 August 2026
Office Boffins logo

Reply from Office Boffins

Hi there,
Thanks for the stars. Great to hear you found the gas lift easy to replace. If you did need the taller version, please get in touch and let us know. We’ll be happy to help.
From The Boffins

Rated 4 out of 5 stars

Fast efficient delivery

Fast efficient delivery. All items well packaged and ready to assemble. Easy assembly. No items missing.

10 August 2026
Office Boffins logo

Reply from Office Boffins

Hi there,
Another Ergo Mesh safely in its new home. Result! As our bestselling chair, it’s a firm favourite for its comfort and durability. Great to hear you found it easy to put together. We trust its keeping you well seated there.
Thanks for telling us how you got on. We do appreciate it.
From the Office Boffins

Rated 5 out of 5 stars

Great quality, good price!

Fantastically well made and comfortable office chair. Good sale price and super fast delivery time. I would highly recommend this company!

10 August 2026
Office Boffins logo

Reply from Office Boffins

Hi Mark,
Thanks so much for the fantastic feedback and for the recommendation! We're delighted we could get the Stratus office chair to you so quickly. The leather upholstery does give it that extra bit of quality and a lovely finish doesn't it! We trust it's looking after you well there.
Thanks again Mark for getting in touch.
From the Office Boffins team

Rated 5 out of 5 stars

More than I expected

I didn't expect the next day delivery - but it arrived when they said it would. The chair is so comfortable - highly recommend especially for the price.

3 August 2026
Office Boffins logo

Reply from Office Boffins

Hi there Melissa,
Thanks so much for the great comments. The Hotshot office chair is a brilliant all-rounder. We're really pleased it's hit the mark and hope it keeps you sitting comfortably for many working days to come!
We appreciate you getting in touch.
From the Office Boffins team

Rated 5 out of 5 stars

Excellent chair

I have ordered another one. The same great service and excellent quality of the chair. Self assembly was also very easy.

10 August 2026
Office Boffins logo

Reply from Office Boffins

Hello there,
It’s always lovely to see a customer come back for another! The Ergo Mesh office chair is a great choice and a real customer favourite. We hope chair number two proves every bit as dependable as the first!
Thanks so much for getting in touch.
From the Office Boffins team

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