Octopus Legacy Reviews 

3,377
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, approachable, and highly professional, making interactions pleasant and stress-free. People frequently highlight the excellent service received, noting the efficiency and smooth process from start to finish. Reviewers appreciate the patient and understanding approach of the consultants, who are often described as helpful and empathetic. The user experience is consistently positive, with many finding the process easy, stress-free, and straightforward, often feeling at ease during consultations. Furthermore, people highlight the clear and detailed explanations provided, ensuring full understanding of all options and answering any questions thoroughly. This comprehensive guidance contributes to a highly satisfactory overall experience for customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

People report positive experiences with service, often highlighting the ease of use and the professionalism... See more

User experience

Users describe positive interactions with the user experience, finding the process clear, easy to understand,... See more

Customer service

Customers had positive experiences with customer service, highlighting the clear explanations and detailed... See more

Instructions

Clients share positive opinions on instructions, with many reviewers highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our consultant (Geri) was knowledgeable and very approachable; no pressure to sell us anything but was extremely helpful with great ‘people skills’. All of our questions were answered, and we have a f... See more

Rated 5 out of 5 stars

Martin Ralph made us feel very comfortable and went through current will checking and suggesting things to consider and explaining every very clearly. We were happy with our update and further servic... See more

Rated 5 out of 5 stars

Khaled Quraishi was so polite, very friendly and efficient. He explained everything regarding Lasting Power of Attorney clearly, in great detail and was patient with us, making sure we understood. We... See more

Rated 5 out of 5 stars

Chris Marlow has always been a great person to demystify the world of will trust and power of attorney. He had our best interests in mind and suggested appropriate options. Very happy with the discuss... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,377)

2,222 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris Marlow has always been great…

Chris Marlow has always been a great person to demystify the world of will trust and power of attorney. He had our best interests in mind and suggested appropriate options. Very happy with the discussion and look forward to setting up the same

22 July 2026
Rated 5 out of 5 stars

Spoke to Tim such a well mannered…

Spoke to Tim such a well mannered respectful gentleman. Made the process so smooth and really appreciate his warmth kindness and respect talking about things I knew little about learnt a lot and actually enjoyed the process of writing a will thank you Tim

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy going

Easy going, well explained, all my questions answered in plain English, I felt everything went well and can go back with any follow up questions with no problems,
all good,

21 July 2026
Rated 5 out of 5 stars

New Will

I was well informed of what would be discussed, what was required from me and every step was fully explained.

20 July 2026
Rated 5 out of 5 stars

Professional and friendly, tailored to our needs.

The appointment was easy to set up in our own home; we had useful information given prior to the appointment & reminders of it.
The person who I spoke with to arrange the appointment was very friendly, helpful,polite, and professional.

Jenna arrived on time and was very pleasant, friendly, approachable, polite & professional. She explained how long the appointment would take and asked if we had any questions. She put us at our ease & we felt comfortable answering the questions.

We were given lots of information in an easy to understand format and Jenna explained it well.

The appointment felt personal to us and our circumstances and we were given time to look at information & ask questions.

We have no hesitation in recommending Octopus Legacy, we feel reassured that everything is in place in accordance with our wishes.
Thank you and a personal thanks to Jenna.

20 July 2026

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