NewLaw Solicitors (Wills and Probate) Reviews 176

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making complex processes understandable and comfortable. The service is frequently highlighted as excellent, with many people appreciating the efficiency and the clear, concise advice provided. Reviewers also commend the prompt response times and the reasonable pricing, often noting that the costs were significantly lower than anticipated. However, some customers also noted issues with the duration of the probate process, describing it as lengthy and, in a few instances, experiencing delays in communication and unanswered queries. A small number of people reported dissatisfaction with the lack of detailed updates on current charges and difficulties in getting responses to their requests for information.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting its professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers praise the excellent communication and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and prompt... See more

Price

Customers had positive experiences with price. Reviewers consistently found the pricing to be very reasonable... See more

Based on these reviews

Rated 5 out of 5 stars

We received a very professional service from Jack who was dealing with our wills. His explanations and knowledge made us feel very comfortable with jargon which were unfamiliar with. So thank you v... See more

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Rated 5 out of 5 stars

From start to end an easy process. Our solicitor was knowledge and guided us in making our wills and trust for our home.The cost was excellent too, much cheaper than using an external agency. Our will... See more

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Rated 5 out of 5 stars

NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more

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Rated 5 out of 5 stars

Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more

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Rated 5 out of 5 stars

Had planned to have new wills drawn up, but complexities of remarriage necessitating non standard wills, along with anticipated high costs had resulted in the task being put off by us for years. How... See more

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Rated 5 out of 5 stars

First time making a will, had initial appointment on the phone with Rachel Grey which was easily explained. Will was then drawn up and sent to me for checking. I had a few queries, Rachel was always o... See more

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Rated 5 out of 5 stars

My handler, Jackie, was easily contactable for my myriad questions and always patient and understanding with me; nothing was too much trouble. The probate process took a looooooong time but she kept m... See more

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Rated 5 out of 5 stars

Kirsty, who was my case manager was excellent, always returned calls and explained issues when necessary. The only glich was with the company having their software hacked mid process which held every... See more

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Rated 5 out of 5 stars

Very well supported process for probate, even though there were lots of (inevitable) delays over a long period. Well managed by Jackie at New Law and always quick to respond and explain next steps.

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Rated 5 out of 5 stars

A wonderfully informative meeting with Daniel Price today. We were both very impressed with his kind approach to our circumstances and he explained everything very simply, professionally and showed g... See more

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Rated 5 out of 5 stars

Recently made a will then not long after wanted to make a change. No issue and sorted very quickly. I have been supported by Rachel who has answered all my questions and queries promptly. Communicatio... See more

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Rated 5 out of 5 stars

NewLaw drew up my Will for me. Mr. Gurjeet Rathore was very professional and gave me great guidance. All of my questions were answered thoroughly and when I noticed that I had provided an incorrect... See more

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Rated 5 out of 5 stars

The whole process of making our mirror wills was very easy thanks to the helpful person at NewLaw. She was patient with us while we asked all our questions and advised us when necessary. Our wills we... See more

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Rated 5 out of 5 stars

NewLaw Solicitors helped me produce my will. Rachel Grey was most helpful, answered all my questions and produced the document in a very quick and efficient manner. She was always very kind and co... See more

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Rated 2 out of 5 stars

Please check their other Trustpilot page before signing up and filter your search with keyword Probate to see the other reviews. They direct you only to this page when they email you, but there are lo... See more

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Rated 5 out of 5 stars

I am so glad I came across NewLaw whilst trying to navigate myself around the probate process. Everyone that assisted in my case did a brilliant job. Tuhin answerd any and every question I had with... See more

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Rated 5 out of 5 stars

I used NewLaw for support with Probate, specifically with help submitting the very long, complex IHT application form. I was very impressed with how NewLaw handled it and feel that the price I paid wa... See more

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Rated 5 out of 5 stars

I have been very happy with the service I received from NewLaw who dealt with my late mother's estate. Kirsty has been extremely helpful, dealing promptly with my queries. Grant of Probate was issu... See more

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Rated 5 out of 5 stars

Jules has been incredibly helpful from start to finish. Probate can feel overwhelming, especially when you are trying to understand all the steps, but Jules guided me through everything with patience... See more

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Rated 5 out of 5 stars

I used this company to help me through a very complex process and I am very pleased with the service that was provided. The two solicitors who were dealing with my case were very thorough and profess... See more

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Rated 5 out of 5 stars

I found myself as an executor of a will, with no understanding of the Probate Process, I spoke to Lisa who gave an overview of the process and how they can help. I could not be more satisfied with New... See more

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Rated 1 out of 5 stars

This company has been dealing with family probate for more than 4 yrs and still waiting. This is the worst company I have ever dealt with. All they give is the run around. I think they are trying to m... See more

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Rated 5 out of 5 stars

From start to finish New Law have been fantastic. Alise and her team have answered every question I've thrown at them straight away and put all my worries and issues to rest. Thank you so much for e... See more

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Rated 5 out of 5 stars

Thought that New Law handled my claim for Probate after the death of my Mom in 2023 very well and took most of the anguish away from me regarding the law side of things, my case manager Kirsty Hopkins... See more

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Rated 5 out of 5 stars

Daniel is a superb lawyer who possesses an in depth and detailed knowledge of wills and trusts. He presents the options in a manner that is simple and easy to understand. He has an easy style that m... See more

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Rated 5 out of 5 stars

The referral process was easy and straight forward. We had a great Solicitor Rachel Grey who from the initial conversation was clear and helpful in what my husband and I wanted to achieve with our Wil... See more

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Rated 5 out of 5 stars

I was so pleased I used NewLaw to help with my father's estate and apply for the grant of probate. Emily was very helpful and efficient - and when I saw the forms she had to complete I was very reliev... See more

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Rated 5 out of 5 stars

Jack was so helpful from the first telephone conversation through to the end and signing of the will. Explained things really well and offered professional suggestions for me to think about which I wo... See more

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Rated 5 out of 5 stars

Getting NewLaw to help me apply for a grant of probate for my late husband’s estate was the best decision I did in a stressful and difficult time. One less thing to think about. Thank you so much for... See more

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Rated 5 out of 5 stars

The wonderful lady we dealt with at New Law was Anita. She really helped us deal with an international probate issue which was incredibly difficult before she came on board and guided our situation.... See more

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Rated 5 out of 5 stars

During a difficult period when I lost both my parents within weeks of each other, I turned to NewLaw for assistance in obtaining their Grants of Probate. Their support and advice were outstanding, and... See more

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Rated 5 out of 5 stars

Our experience with NewLaw Solicitors was great. Galena handled everything efficiently, kept us updated at every stage, and made the whole process as stress-free as possible. I would highly recomme... See more

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Rated 5 out of 5 stars

Very helpful gentleman, guiding me through every stage of the process of officiating my will. Nothing was ever too much for him, and he was very happy to advice and explain anything again Many thank... See more

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Rated 5 out of 5 stars

Rachel was very professional and clear and knew exactly what I needed. The whole process was done over the phone with just a few signatures to send. Excellent service ! Would thoroughly recommend.

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Rated 5 out of 5 stars

After the sudden death of my husband, and with no experience of dealing with probate and how it all works, I stumbled across NewLaw, read the reviews and decided to go with them. From that moment... See more

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Rated 5 out of 5 stars

I used NewLaw to obtain Grant of Probate. Although the estate was not complex, Sophie our Case Manager, provided regular updates. The process was smooth so thanks Sophie

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Rated 2 out of 5 stars

I'd been sent to work with NewLaw by Farewell in January 2024 after the death of my husband. The case manager I'd been assigned seemed ok at beginning. However, it was March when I'd begun to... See more

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Rated 5 out of 5 stars

Rachel was friendly, professional and efficient. This was a review of my will which I made with NewLaw a few years ago. The process was straightforward and met all my expectations. Highly recommend... See more

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Rated 5 out of 5 stars

We had never written a will before and felt very supported in the process. Rachel took time to answer all our questions, especially around guardianship, and she explained the process well. We had star... See more

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Rated 5 out of 5 stars

Really easy process- we were updating our mirror wills- appointment booked quickly and easily, relatively short phone call to establish changes, then drafts received quickly. Easy returns and confirm... See more

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Rated 5 out of 5 stars

New Law made the whole probate process extremely straight forward, this was made even more seamless with their partnership with Sail who made selling our property extremely simple.

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Rated 5 out of 5 stars

My experience with NewLaw Solicitors was excellent. Lisa was a pleasure to work with- she handled my probate efficiently, kept me updated at every stage, and made the whole process as stress-free as p... See more

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Rated 5 out of 5 stars

I have nothing but praise for this company. I had a long drawn out case that my solicitor Jackie rice dealt with. She was brilliant in all situations and made the whole process easier than it might... See more

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Rated 5 out of 5 stars

I recently used NewLaw Solicitors (Emily Roberts) to handle my probate application, and I couldn't be more impressed with the service I received. From the very first consultation, Emily was clear,... See more

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Rated 5 out of 5 stars

My overall experience with NewLaw Solicitors was excellent. From start to finish the experience was done with expert advice and support. Highly recommend Rachel Grey, she made the whole process mu... See more

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Rated 5 out of 5 stars

Excellent service and very understanding during what was a very sad and difficult time following my father’s passing. Kirsty was brilliant and talked me through every step of the process. I felt m... See more

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Rated 5 out of 5 stars

At all I was informed of the progress of my request and the person dealing with the case. Replies to queries were prompt and informative. I felt I was in competent and reassuring hands at a difficult... See more

Rated 5 out of 5 stars

Emma-Jay was helpful in a probate estate process that is very long and sometimes challenging with timelines out of our control from exterior parties like government and banks. We got there in the end... See more

Company replied

Rated 5 out of 5 stars

Used for my probate case via Affinion, Emily was my case manager absolute delight to deal with. All went through quickly and without fuss or drama.

Company replied

Rated 5 out of 5 stars

I am very happy with the service. My grant of probate was completed very quickly. Good communication. All questions answered quickly and professionally. Special thanks to Sophie. I would recommend... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

NewLaw Will service and advise

Good, Constant reliable line of information provided by Jack Enstock at NewLaw Solicitors service.
Answered all questions directed to the firm promptly.
Good communications
Helped making a Will process very easy.
Happy to recommend (and already have) NewLaw to friends.

15 April 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Mrs. Wall.

Thank you for the amazing 5-star review and lush feedback. We're delighted to hear Jack was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.

Your comments have been passed on.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Professional and Courteous

New Law Solicitors are professional and courteous. I would definitely recommend them. Excellent customer service.

13 April 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Mr. Peter Lindsay.

Thank you for the 5-star review and great feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.

Your comments have been passed on.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Fantastic and profestion Will service

We received a very professional service from Jack who was dealing with our wills. His explanations and knowledge made us feel very comfortable with jargon which were unfamiliar with.
So thank you very much to Jack, who we would highly recommend.

23 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Mr Boyd.

Thank you for the excellent 5-star review and the great feedback. We're delighted to hear Jack was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.

Your comments have been passed on.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Mirror Will update 2026

Easy to access via RCN website
Quick response
Clear communication & regular updates.
Very happy with service provided

24 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, G. Hamilton,

Thank you for the excellent 5-star review and the lush feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.

Your comments have been passed on.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Excellent service with regard to probate.

Excellent service with regard to probate from a knowledgeable, friendly and communicable practicioner. Would highly recommend.

30 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, David.

Thank you for the great review and 5-star feedback. We're so pleased to hear that our teams prompt, knowledgeable and attentive support made your service straightforward at such a difficult time.

We have passed on your feedback.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Probate Estate

Emma-Jay was helpful in a probate estate process that is very long and sometimes challenging with timelines out of our control from exterior parties like government and banks. We got there in the end and appreciate the guidance and updates we were given by Emma-Jay.

9 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Mandy.

Thank you for the great review and 5-star feedback. We're so pleased to hear that Em-Jay's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.

We have passed on your feedback.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Very well supported probate process

Very well supported process for probate, even though there were lots of (inevitable) delays over a long period. Well managed by Jackie at New Law and always quick to respond and explain next steps.

12 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, James.

Thank you for the great review and lush feedback. We're so pleased to hear that Jackie's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.

We have passed on your feedback to Jackie.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

This company helped me through a very difficult and complex process

I used this company to help me through a very complex process and I am very pleased with the service that was provided. The two solicitors who were dealing with my case were very thorough and professional. Any concerns or queries I had throughout were dealt with in a timely manner. Very good service.

16 February 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Lorna.

Thank you for the great review and lush feedback. We're so pleased to hear that our Solicitors prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.

We have passed on your feedback.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

First class service!

The communication and support we received, (despite our own lack or organisation in returning documents) was first class!
Very professional service

10 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Kelly.

Thank you for the excellent 5-star review. We're delighted to hear our Private Client team were able to provide a top tier service.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service from beginning to end.
Would highly recommend.

6 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Paul.

Thank you for the excellent 5-star review. We're delighted to hear our Private Client team were able to provide a top tier service.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Great efficient service

Great efficient service

5 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Thank you for the excellent 5-star review. We're delighted to hear our Private Client team were able to provide a top tier service.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Will Changes

Recently made a will then not long after wanted to make a change. No issue and sorted very quickly. I have been supported by Rachel who has answered all my questions and queries promptly. Communication has been excellent. Highly recommend.

2 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Thank you for the excellent 5-star review and the lush feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.

Your comments have been passed on.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

I have nothing but praise for this…

I have nothing but praise for this company. I had a long drawn out case that my solicitor Jackie rice dealt with. She was brilliant in all situations and made the whole process easier than it might have been.
A huge thank you to her and the company.

2 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Mrs. Holmes.

Thank you for the great review and lush feedback. We're so pleased to hear that Jackie's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.

We have passed on your feedback to Jackie.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Kept us up to date with progress of the…

Kept us up to date with progress of the Probate application. Helped with minor issues with the application,an excellent service.

1 March 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Bruce.

Thank you for the great review and lush feedback. We're so pleased to hear that Emily's knowledgeable and attentive support made your Grant Only Service straightforward at such a difficult time.

We have passed on your feedback to Emily.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Very good knowledge advice and help

27 February 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, William.

Thank you for the great review. We're so pleased to hear that Sophie's knowledgeable and attentive support made your Grant Only Service straightforward at such a difficult time.

We have passed on your feedback to Sophie.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Excellent service

Rachel provided and excellent service, explained our options thoroughly and was always at the end of the phone if we needed any further explanations.

27 February 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Nikki.

Thank you for the excellent 5-star review and the lush feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.

Your comments have been passed on.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

I used NewLaw for support with Probate

I used NewLaw for support with Probate, specifically with help submitting the very long, complex IHT application form. I was very impressed with how NewLaw handled it and feel that the price I paid was very good value considering all the work that had to be done. I would definitely recommend them to others. They helped me a great deal as Executor of the estate.

18 February 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Alex.

Thank you for the great review and lush feedback. We're so pleased to hear that Sophie's knowledgeable and attentive support made your Grant Only Service straightforward at such a difficult time.

We have passed on your feedback to Sophie.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

My overall experience with NewLaw was excellent .

My overall experience with NewLaw Solicitors was excellent.
From start to finish the experience was done with expert advice and support.
Highly recommend Rachel Grey, she made the whole process much easier than I thought it would be.

17 February 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Lena.

Thank you for the excellent 5-star review and feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.

Your comments have been passed on.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Good communication

Good communication, friendly approach
clear instructions and excellent advice with transparent costing
Promp efficient service from Rachel

I have recommended rcn law to fellow colleagues

25 November 2025
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Thank you for the excellent 5-star review and fantastic feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.

Your comments have been passed on.

Kind regards,
Elliot
Client Care Manager

Rated 5 out of 5 stars

Rachel was very professional and clear…

Rachel was very professional and clear and knew exactly what I needed. The whole process was done over the phone with just a few signatures to send. Excellent service ! Would thoroughly recommend.

2 February 2026
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Dear, Vanessa.

Thank you for the excellent 5-star review and the lush feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.

Your comments have been passed on.

Kind regards,
Elliot
Client Care Manager

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