Octopus Legacy Reviews 

3,397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, approachable, and highly professional, making interactions pleasant and stress-free. People frequently highlight the excellent service received, noting the efficiency and smooth process from start to finish. Reviewers appreciate the patient and understanding approach of the consultants, who are often described as helpful and empathetic. The user experience is consistently positive, with many finding the process easy, stress-free, and straightforward, often feeling at ease during consultations. Furthermore, people highlight the clear and detailed explanations provided, ensuring full understanding of all options and answering any questions thoroughly. This comprehensive guidance contributes to a highly satisfactory overall experience for customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

People report positive experiences with service, often highlighting the ease of use and the professionalism... See more

User experience

Users describe positive interactions with the user experience, finding the process clear, easy to understand,... See more

Customer service

Customers had positive experiences with customer service, highlighting the clear explanations and detailed... See more

Instructions

Clients share positive opinions on instructions, with many reviewers highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our consultant (Geri) was knowledgeable and very approachable; no pressure to sell us anything but was extremely helpful with great ‘people skills’. All of our questions were answered, and we have a f... See more

Rated 5 out of 5 stars

Martin Ralph made us feel very comfortable and went through current will checking and suggesting things to consider and explaining every very clearly. We were happy with our update and further servic... See more

Rated 5 out of 5 stars

Khaled Quraishi was so polite, very friendly and efficient. He explained everything regarding Lasting Power of Attorney clearly, in great detail and was patient with us, making sure we understood. We... See more

Rated 5 out of 5 stars

Chris Marlow has always been a great person to demystify the world of will trust and power of attorney. He had our best interests in mind and suggested appropriate options. Very happy with the discuss... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,397)

2,243 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy, efficient, clear!

Tim was so kind, clear and efficient throughout the process. He explained everything really thoughtfully and made sure I understood all options etc. I would definitely recommend Octopus but especially Tim

24 July 2026
Rated 5 out of 5 stars

It was a simply east to use service.

It was a simply east to use service.

This online service for writing a simple will was an easy step by step process. It was a relief to have got it done without feeling overwhelmed!

24 July 2026
Rated 1 out of 5 stars

Corporate Will writing machine

Heard an interview with the founder of the company. Really liked the ethos. Booked an in person will. The guy spent so much of the time trying to hardsell things we really didn't need. Said for a small uplift we could get their LPA. 2k more from 250. In what world is that small.

Also tried desperately to sell a trust system saying that if we remarried on the death of the spouse that our child would basically disinherit. Would not recommend. If you have a simple set of assets go for a cheap online will.

I heard in the interview with Sam that people would take the time to talk us through things. It was just a tick box form on an iPad. Any wishes needed to be sent in a letter/email. Why am I paying for someone when this is what would have done online for half the price.

24 July 2026
Rated 5 out of 5 stars

Liam was amazing

Liam was amazing, very knowledgeable and made talking about a very dire subject a nice experience. Thank you Liam.

24 July 2026
Rated 5 out of 5 stars

Jack was excellent

Jack was excellent. Very knowledgeable and clearly set out everything. We feel very confident that we have chosen a good organisation to deal with such a sensitive matter.

23 July 2026
Rated 5 out of 5 stars

Martin Ralph made us feel very…

Martin Ralph made us feel very comfortable and went through current will checking and suggesting things to consider and explaining every very clearly. We were happy with our update and further services we agreed and paid for at the meeting. Look forward to dealing with Martin on the future.

23 July 2026
Rated 5 out of 5 stars

Excellent

Khaled Quraishi was so polite, very friendly and efficient. He explained everything regarding Lasting Power of Attorney clearly, in great detail and was patient with us, making sure we understood. We would certainly recommend Octopus Legacy.

23 July 2026
Rated 5 out of 5 stars

Estate planning

Our consultant Hardeep was very personable and clear with the information he provided to help my wife and I make decisions.

23 July 2026

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