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Octopus Energy for Business Reviews 

1,154
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,123 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the incredible helpfulness and friendly, polite attitude of the staff, noting that phone calls are answered promptly by real people who make switching energy suppliers completely straightforward, highly efficient, and wonderfully stress-free. However, some customers also noted frustrating delays with long account migration processes, alongside unexpected issues regarding incorrect billing readings and poor communication from support agents. A few reviewers mentioned experiencing ongoing difficulties when trying to resolve persistent account problems, leading them to feel disappointed with the overall service provided during those specific complex interactions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that call handlers and telephone... See more

Customer service

Consumers find customer service to be positive, frequently highlighting how quickly they can speak to a... See more

Service

Reviewers mention positive feedback about service, noting that the staff is friendly, efficient, and thorough... See more

User experience

Clients share positive opinions on user experience, highlighting an amazingly stress free process and... See more

Response time

Reviewers highlight positive aspects of response time, noting that phone calls are answered promptly by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot thank Sahela enough. We had a problem and although we had contacted Octopus several times, we didn't seem to be getting anywhere. In a matter of about 10 minutes Sahela calmly found the mistake... See more

Company replied

Rated 5 out of 5 stars

Had an issue registering online. Managed to get through to an advisor quickly, issue resolved and new account set up with no issues whatsoever. Call handler was polite, clear and ever so helpful. Chec... See more

Rated 5 out of 5 stars

(I thought I heard the name Olivia but it might have been Lydia....) The service provided was friendly and efficient in the end. Thank you. It was frustrating initially when the website for busi... See more

Rated 5 out of 5 stars

Hello Octopus is a really good energy supplier to deal with. The customer services is quick and efficient. They are very understanding individuals. Both Jon and Hafsa helped me alot. We were in... See more

Company replied


Company details

  1. Energy Supplier
  2. also in
  3. Business to Business Service

Written by the company

Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.


Contact info

Join the UK's business energy champions

Switch to simple, great value power from Octopus Energy for Business.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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4.9

All reviews

(1,154)

1,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great informative support

Fin was so helpful, patient and knowledgeable.

14 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Great to hear you had such an easy experience with our team! Thanks for leaving this review 😄

Rated 5 out of 5 stars

Clearly explained the position with…

Clearly explained the position with regard to our organisation’s account and answered all my questions. Whilst this is all one would expect you do feel like that your customer matters to Octopus

14 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

This is exactly how we feel! Thanks so much ☺️

Rated 5 out of 5 stars

Very helpful

Very helpful, professional call handler who explained the problem well and gave me a detailed breakdown of what I needed to do going forward. Also a very pleasant experience throughout.

14 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Great to hear you had such an easy experience with our team! Thanks for leaving this review 😄

Rated 5 out of 5 stars

Deceided to switch another of my energy…

Deceided to switch another of my energy supplies to Octopus today.
Chris on the end of the phone was absolutly fantastic.
If only all companies and employes worked like this, the world would be a much better place.
5 stars and more.

14 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Thanks so much for leaving this review! ☺️

Rated 5 out of 5 stars

Thanks to Vanessa

Thanks to Vanessa. One of the best experiences I had today with talking to the customer services at any companies for a while. I wish others could follow her example.
Nice and clear language, very professional and stick to the point.
Thank you again.

14 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

So nice to see you had such an easy experience with our team! Thanks for leaving this review 😄

Rated 5 out of 5 stars

Great communication

Excellent customer service.
Updates regularly.
Easy to use App

14 October 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Love this! Thanks so much for letting us know your thoughts ☺️

Rated 5 out of 5 stars

No waiting for someone to answer the…

No waiting for someone to answer the phone, only needing to speak to one person. Very helpful and informative agent.

14 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Great to hear you had such an easy experience with our team! Thanks for leaving this review 😄

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