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Octopus Energy for Business Reviews 

1,129
•
TrustScore 5 out of 5

4.9

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 1,061 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptionally efficient customer service when handling new energy switches, account queries, and clear tariff options. Many people warmly appreciate the clear communication, professional guidance, and prompt responses received both over the telephone and via email interactions. Consumers state that it is easy to speak directly with knowledgeable human representatives instead of navigating automated systems. However, some customers also noted recurring difficulties regarding communication breakdowns, unexpected billing disputes, and complicated account transfers. A few reviewers experienced frustratingly long telephone wait times, annoying hold music, and general dissatisfaction when trying to resolve ongoing service problems.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting advisors who are polite, knowledgeable, and... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that advisors are consistently polite,... See more

Service

Users describe positive interactions with service, highlighting prompt communication and efficient support... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy it is to submit meter reads... See more

Response time

People report positive experiences with response time, noting that phone calls are answered swiftly within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello Octopus is a really good energy supplier to deal with. The customer services is quick and efficient. They are very understanding individuals. Both Jon and Hafsa helped me alot. We were in... See more

Company replied

Rated 5 out of 5 stars

It was easy to communicate by email and then by telephone. Easy to get through to a human and didn't have to wait too long. The advisor we spoke to picked up our request immediately and without any co... See more

Company replied

Rated 5 out of 5 stars

Prompt answering of telephone call - no waiting in long queue. Very helpful assistant - Anita. Sorted out new fixed rates for when our current ones end. Very pleasant. had a lovely chat.

Company replied

Rated 5 out of 5 stars

Better than 5*s - Grace has been beyond helpful. When the initial switch to Octopus was cancelled due to us not doing steps at our end, she has made it so easy to pick back up where we left off withou... See more

Company replied

Company details

  1. Energy Supplier
  2. also in
  3. Business to Business Service

Written by the company

Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.

Contact info

Join the UK's business energy champions

Switch to simple, great value power from Octopus Energy for Business.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,129)

1,123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very helpful

Very helpful, professional call handler who explained the problem well and gave me a detailed breakdown of what I needed to do going forward. Also a very pleasant experience throughout.

14 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Great to hear you had such an easy experience with our team! Thanks for leaving this review 😄

Rated 5 out of 5 stars

Deceided to switch another of my energy…

Deceided to switch another of my energy supplies to Octopus today.
Chris on the end of the phone was absolutly fantastic.
If only all companies and employes worked like this, the world would be a much better place.
5 stars and more.

14 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Thanks so much for leaving this review! ☺️

Rated 5 out of 5 stars

Thanks to Vanessa

Thanks to Vanessa. One of the best experiences I had today with talking to the customer services at any companies for a while. I wish others could follow her example.
Nice and clear language, very professional and stick to the point.
Thank you again.

14 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

So nice to see you had such an easy experience with our team! Thanks for leaving this review 😄

Rated 5 out of 5 stars

Great communication

Excellent customer service.
Updates regularly.
Easy to use App

14 October 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Love this! Thanks so much for letting us know your thoughts ☺️

Rated 5 out of 5 stars

No waiting for someone to answer the…

No waiting for someone to answer the phone, only needing to speak to one person. Very helpful and informative agent.

14 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Great to hear you had such an easy experience with our team! Thanks for leaving this review 😄

Rated 5 out of 5 stars

Supportive and Fair

Octopus staff responded to an issue really quickly and helpfully. I had good follow up from the staff and I felt they gave me fair and supportive support.

13 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Thanks for leaving this review Louise! ☺️

Rated 5 out of 5 stars

Excellent customer service

Always very responsive to any queries.
Pricing is very good
Love the savings from The Energy Club and the challanges to shift usage for reduced pricing

6 October 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Thanks for leaving this review David! Great to see you're enjoying how we do things for our customers ☺️

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