Banner for Oak&More

Oak&More Reviews 

5,746
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,480 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, style, and sturdy construction of the furniture, finding items well-made and built to last. The ordering process is straightforward, supported by excellent communication and helpful staff. Many also highlight the efficient delivery service, with items arriving well-packaged and handled carefully by polite and professional drivers. However, some customers noted issues with delivery personnel, such as refusal to carry heavy items upstairs or not completing paid unboxing. A few reviewers also received products with manufacturing defects or damage upon arrival, sometimes requiring long waits for replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing delight with their... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its promptness and efficiency. Many... See more

Quality

Users consistently express satisfaction with the quality of the furniture, describing it as well-made, solid,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Service

Customers had positive experiences with service, often praising the excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company,great products, great price. Ordered a Seattle dining set with 2 benches. Really classy furniture. Looks far more expensive than price I actually paid. Ease of ordering and deliv... See more

Company replied

Rated 5 out of 5 stars

Reviewing the Solid Oak Parker Super King bed frame from Oak&More. Around 100kg in weight, this thing is properly solid with deep rails, heavy duty double bolts and further structurally reinforcing co... See more

Company replied

Rated 5 out of 5 stars

What a fantastic place! Kept seeing our perfect sofas online but wanted to see them in person before ordering.....so glad we did. Rotherham showroom was superb, well layed out, plenty of room to brows... See more

Company replied

Rated 5 out of 5 stars

Really good customer service. Absolutely outstanding from ordering to delivery.would give more stars if possible. Bought Seattle dining set with 2 benches. This looks a lot more expensive than it act... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re a trusted UK furniture brand offering beautifully made pieces for real homes and real lives. From solid oak dining tables to comfortable sofas and smart storage, our collections are thoughtfully designed, built to last, and easy to live with. Whether you're furnishing your forever home or updating a single space, we’re here to make it simple - with helpful service, honest pricing, and quality you can trust. Prefer to try before you buy? Visit our showroom in Peterborough to see our collections in person. We’re proud to be rated highly by customers who value comfort, style, and furniture that’s made to live with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,746)

1,443 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service from ordering…

Amazing customer service from ordering in store to delivery.

Quality of furniture is really good and worth every penny. I would definitely recommend this store.

30 May 2026
Oak&More logo

Reply from Oak&More

Thank you for your fantastic review Michelle. We're delighted to hear you received amazing customer service from our store team through to delivery. It's wonderful to know you're pleased with the quality of your furniture and feel it was worth every penny. Thank you for your recommendation and for choosing Oak & More.

Rated 5 out of 5 stars

Very easy to order

Very easy to order. Good communication. Delivery personnel good and all on time. We are very pleased with our new dining chairs.

6 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your review Dawn. We're delighted to hear you found the ordering process easy, communication clear, and delivery prompt. Most importantly, we're pleased that you're so happy with your new dining chairs. Thank you for choosing Oak & More, and we hope to welcome you back again in the future!

Rated 5 out of 5 stars

Great item very pleased quality good

Great item very pleased quality good . Delivery service great brought the item into the front room . Would definitely recommend them .

30 May 2026
Oak&More logo

Reply from Oak&More

Thank you for your wonderful review Linda. We're delighted to hear you're pleased with the quality of your item and you had a great delivery experience. It's fantastic to know you would recommend us to others. Thank you for choosing Oak & More!

Rated 5 out of 5 stars

Lovely

Lovely, clear and easy to use website. The furniture is extremely well packaged to avoid any damage to it, plus it looks lovely and very good quality.

1 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your lovely review Kate. We're delighted to hear you found our website easy to use and you're pleased with the quality of your furniture. It's also great to know the packaging helped ensure everything arrived in perfect condition. We hope you enjoy your new furniture for many years to come.

Rated 5 out of 5 stars

Can’t rate this company highly enough

Can’t rate this company highly enough. We made a mistake with the initial order and Oak & More responded immediately to our email and corrected this for us. The delivery was prompt and on time. On unpacking the chairs unfortunately there was some damage to one chair. Oak & More dealt with this quickly and within a few days we had a replacement chair and didn’t have to return the original chair. The chairs are great and we are very happy with them but we were most impressed by the customer service which was amazing!

21 May 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your fantastic review Jayne. We're delighted to hear you're happy with your chairs and our team was able to quickly resolve both the order amendment and replacement chair. Your kind words about our customer service mean a great deal to us. Thank you for choosing Oak & More, and we hope to see you again soon.

Rated 5 out of 5 stars

Very easy to order the extra large…

Very easy to order the extra large Loxton sideboard. Very reasonably priced. Kept fully informed on delivery although outer packaging was damaged driver took photos and reported back of the condition. Once opened it was so well protected no damage at all and they rang within the hour to make sure the unit was ok and I was happy with it. Would order more pieces again from them.

5 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your fantastic review Helen. We're delighted to hear you found the ordering process straightforward and you were pleased with the value of your Extra Large Loxton Sideboard. It's also great to know that our delivery updates kept you informed throughout the process. Whilst we're sorry to hear the outer packaging arrived damaged, we're pleased that our delivery team handled the situation professionally and the sideboard itself was fully protected and arrived in perfect condition. We're equally glad that our follow-up call provided additional reassurance. Thank you for your kind comments and for choosing us!

Rated 5 out of 5 stars

tv unit

good communication.kept up to date with the delivery details.love the item abit pricey,but you only get what you pay for.if i had to criticise anything it would be the delivery cost.i spent alot of money on this tv unit so it would have been nice to get free delivery as this would have brought the cost down abit.maybe in future it would be great if you spend over a certain amount its free delivery.i'am sure alot of customers would agree.

5 June 2026
Oak&More logo

Reply from Oak&More

Thank you for taking the time to leave us a review. We're delighted to hear you were pleased with our communication throughout the process and that you love your new TV unit. We also appreciate your feedback regarding our delivery charges. We understand delivery costs can be a consideration, particularly on larger purchases. Customer feedback is invaluable to us, and we will certainly pass your comments on to the relevant team for consideration. Thank you once again for your support, and we hope you enjoy your TV unit for many years to come.

Rated 4 out of 5 stars

Excellent oak TV cabinet but...

The product is excellent. I deducted one star because I believe £40 delivery charge is rather high in itself, but it becomes £70 for the privilege of the delivery team taking the product out of the box and taking the latter away for disposal. Other reputable companies charge far less than half that amount for the same service.

4 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your review and for your kind comments about the product. We're delighted to hear that you're pleased with your purchase. We also appreciate your feedback regarding our delivery and packaging removal charges. We understand your concerns and recognise customers compare these services across different retailers. Your comments have been noted and will be shared with the relevant team. We hope you enjoy your new furniture for many years to come.

Rated 5 out of 5 stars

The two guys turned up

The two guys turned up, they were polite and very respectful to the property whilst delivering the furniture to our upstairs room.
In hindsight I should have paid extra for the unpacking and removal of the waste as there was quite a bit.
All in all I would definitely recommend this company.

28 May 2026
Oak&More logo

Reply from Oak&More

Thank you for taking the time to leave such a positive review Richard. We're delighted to hear our delivery team were polite, respectful, and took great care whilst delivering your furniture to the upstairs room. We appreciate your feedback regarding the unpacking and packaging removal service, and we're pleased, overall, you were happy with your experience. Thank you for your recommendation it means a great deal to us!

Rated 5 out of 5 stars

Good customer experience

Easy to order. Quick delivery. Notified when delivery was imminent. Lovely product, easy to assemble. Good value for money.

4 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your wonderful review. We're delighted to hear you found the ordering process straightforward and delivery was quick and well communicated. It's great to know you're pleased with the product, found it easy to assemble, and feel it offers good value for money. We appreciate your feedback and hope to welcome you back again in the future.

Rated 5 out of 5 stars

Although the dining table had to have a…

Although the dining table had to have a repair re the extendable part underneath, which was soon sorted, I am very pleased with the table. I have also had a hall sideboard, which is very nice. I would recommend both of these and I am very pleased with them both.

3 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your review Barbara and for your understanding regarding the repair needed to the extendable section of your dining table. We’re pleased to hear the issue was resolved promptly and that you are now very happy with your table. It’s also wonderful to know you’re pleased with your hall sideboard and both pieces have met your expectations. Your recommendation means a great deal to us, and we truly appreciate your support!

Rated 5 out of 5 stars

I order over-the phone sales person was…

I order over-the phone sales person was helpful and made sure my furniture was delivered at a date that was convenient for me.
Delivery people where ok to.

1 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your lovely review Karen. We’re pleased to hear our sales team was helpful when placing your order and they were able to arrange delivery on a date that suited you. It’s good to know your delivery experience went smoothly. We appreciate you taking the time to share your feedback and thank you for choosing Oak&More. We hope you enjoy your furniture for many years to come!

Rated 5 out of 5 stars

Excellent table

Excellent table, well made with good quality materials. Competitive price and delivery options. Arrived promptly. Very pleased with this purchase.

3 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your fantastic review Ian. We’re delighted to hear you’re so pleased with your new table and that you found the quality of the craftsmanship and materials to be excellent. It’s also great to know our competitive pricing, delivery options and prompt service met your expectations. We hope you enjoy your table for many years to come!

Rated 5 out of 5 stars

Delighted with the purchase

Delighted with the purchase. Solid and good looking furniture.

3 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your kind review. We’re delighted to hear you’re pleased with your purchase and that you appreciate both the quality and appearance of the furniture. Enjoy!

Rated 5 out of 5 stars

Delighted with our new dining table

Purchased our new kitchen dining table online. We normally prefer to see what we are buying in an actual physical store but this wasn't possible. We certainly weren't disappointed, the table was solid and excellent quality. It had to be assembled but this was pretty straight forward. The delivery people were also excellent and kept me informed with the delivery timetable and placed the packages in the room of my choice. They allowed me time to inspect the packaging for any signs of damage, unlike some delivery companies who just dump the packages on the floor and scarper. We've had the table, which has a high gloss white finish, for over two weeks now and are delighted with our purchase. I would have no hesitation in recommending Oak and More as an excellent supplier.

2 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your wonderful feedback Graham. We’re delighted to hear your dining table exceeded expectations, especially as you were initially unable to view it in person. It’s great to know you found the quality solid and excellent, and that assembly was straightforward for you. We’re also pleased that delivery team kept you well informed and took care to place everything in your chosen room while allowing time to check the packaging properly. We’ll be sure to pass your kind comments on to them. We really appreciate your recommendation and thank you for choosing Oak & More!

Rated 5 out of 5 stars

Had a delivery today from bj's delivery…

Had a delivery today from bj's delivery service,the two lads si & jack first class delivery,did a fantastic job assembly and clear up, great product too! First class from start to finish..highly recommend.💯

2 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your lovely review John. We’re delighted to hear your delivery went so well and that Si and Jack provided such a first-class service with the assembly and clear-up. We’ll be sure to pass your kind comments on to them. It’s also great to know you’re happy with the product and overall experience from start to finish. We really appreciate your recommendation!

Rated 5 out of 5 stars

Lovely furniture

Lovely furniture

2 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your feedback Catherine. We’re really pleased to hear you’re happy with your furniture. We hope you enjoy your purchase!

Rated 5 out of 5 stars

Good quality piece of furniture

I wanted a tv unit that fitted my requirements and that is exactly what I got. Great quality, delivered on time in perfect condition. Always concerned about dealing on line and unseen Oak and More are a reliable and honourable company to deal with. I can certainly recommend them and will have no issues using them again.

2 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your wonderful review. We’re delighted to hear your TV unit was exactly what you were looking for and you were pleased with the quality, delivery, and condition of your furniture. We understand buying furniture online can sometimes feel daunting, so it’s especially rewarding to know we earned your trust. Thank you for your recommendation, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Good experience overall

Ordering process online was straightforward with good communication re delivery timescales. Delivery process was good with updates provided. Sofa had a fault, but this was rectified quickly and professionally. We were offered a refund or exchange. We opted for an exchange as we liked the sofa so much. A new one was delivered within a week, which was great service.

22 April 2026
Oak&More logo

Reply from Oak&More

Thank you for taking the time to leave such a positive review Kerry. We’re pleased to hear you found the ordering process straightforward and our communication kept you informed. Whilst we’re sorry your original sofa had a fault, we’re delighted our team was able to resolve the issue quickly and professionally. It’s wonderful to hear you chose a replacement and the exchange was completed promptly. We hope you enjoy your sofa for many years to come!

Rated 5 out of 5 stars

Absolutely quality service from…

Absolutely quality service from ordering to delivery, excellent customer service, excellent communications, kept me informed every step of the way. The delivery guys were also very very good, called me saying how long they would be and were very polite. I am thrilled with the quality of my new bed, 100% recommend this company.

28 May 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your wonderful review Nicola. We’re delighted to hear you were pleased with the service you received from ordering through to delivery. It’s great to know our communication kept you informed throughout and our delivery team provided a great service. Most importantly, we’re thrilled you are so pleased with the quality of your new bed. Thank you for your recommendation!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look