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Oak&More Reviews 

5,711
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,473 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the furniture, often describing items as solid, well-made, and beautiful, exceeding expectations. The delivery service is frequently highlighted for its professionalism, punctuality, and the helpfulness of the delivery teams, who often place items in the requested room and provide updates. Many people appreciate the excellent packaging, ensuring products arrive in perfect condition, and the straightforward ordering process with good communication. However, some customers reported receiving damaged items or incorrect orders, leading to disappointment and the need for replacements. A few reviewers also experienced issues with delivery, including delays, refusal by staff to unbox items, or difficulties with returns and exchanges. There were also isolated concerns about the quality of some sofas, with reports of them sinking quickly, and the lack of available replacement parts for damaged furniture.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality, solid construction, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the furniture's solid... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease and... See more

Service

Customers consistently note positive experiences with service, praising the excellent personal service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reviewing the Solid Oak Parker Super King bed frame from Oak&More. Around 100kg in weight, this thing is properly solid with deep rails, heavy duty double bolts and further structurally reinforcing co... See more

Company replied

Rated 5 out of 5 stars

What a fantastic place! Kept seeing our perfect sofas online but wanted to see them in person before ordering.....so glad we did. Rotherham showroom was superb, well layed out, plenty of room to brows... See more

Company replied

Rated 5 out of 5 stars

Placed 2 orders with this company & will definitely use them again. Items arrived on time, very, very well packaged & in perfect condition. Delivery drivers were respectful & put all of the large item... See more

Company replied

Rated 5 out of 5 stars

Very easy to order the extra large Loxton sideboard. Very reasonably priced. Kept fully informed on delivery although outer packaging was damaged driver took photos and reported back of the condition.... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re a trusted UK furniture brand offering beautifully made pieces for real homes and real lives. From solid oak dining tables to comfortable sofas and smart storage, our collections are thoughtfully designed, built to last, and easy to live with. Whether you're furnishing your forever home or updating a single space, we’re here to make it simple - with helpful service, honest pricing, and quality you can trust. Prefer to try before you buy? Visit our showroom in Peterborough to see our collections in person. We’re proud to be rated highly by customers who value comfort, style, and furniture that’s made to live with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(5,711)

1,411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a delivery today from bj's delivery…

Had a delivery today from bj's delivery service,the two lads si & jack first class delivery,did a fantastic job assembly and clear up, great product too! First class from start to finish..highly recommend.💯

2 June 2026
Unprompted review
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Reply from Oak&More

Thank you for your lovely review John. We’re delighted to hear your delivery went so well and that Si and Jack provided such a first-class service with the assembly and clear-up. We’ll be sure to pass your kind comments on to them. It’s also great to know you’re happy with the product and overall experience from start to finish. We really appreciate your recommendation!

Rated 5 out of 5 stars

Lovely furniture

Lovely furniture

2 June 2026
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Reply from Oak&More

Thank you for your feedback Catherine. We’re really pleased to hear you’re happy with your furniture. We hope you enjoy your purchase!

Rated 5 out of 5 stars

Good quality piece of furniture

I wanted a tv unit that fitted my requirements and that is exactly what I got. Great quality, delivered on time in perfect condition. Always concerned about dealing on line and unseen Oak and More are a reliable and honourable company to deal with. I can certainly recommend them and will have no issues using them again.

2 June 2026
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Reply from Oak&More

Thank you for your wonderful review. We’re delighted to hear your TV unit was exactly what you were looking for and you were pleased with the quality, delivery, and condition of your furniture. We understand buying furniture online can sometimes feel daunting, so it’s especially rewarding to know we earned your trust. Thank you for your recommendation, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Good experience overall

Ordering process online was straightforward with good communication re delivery timescales. Delivery process was good with updates provided. Sofa had a fault, but this was rectified quickly and professionally. We were offered a refund or exchange. We opted for an exchange as we liked the sofa so much. A new one was delivered within a week, which was great service.

22 April 2026
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Reply from Oak&More

Thank you for taking the time to leave such a positive review Kerry. We’re pleased to hear you found the ordering process straightforward and our communication kept you informed. Whilst we’re sorry your original sofa had a fault, we’re delighted our team was able to resolve the issue quickly and professionally. It’s wonderful to hear you chose a replacement and the exchange was completed promptly. We hope you enjoy your sofa for many years to come!

Rated 5 out of 5 stars

Absolutely quality service from…

Absolutely quality service from ordering to delivery, excellent customer service, excellent communications, kept me informed every step of the way. The delivery guys were also very very good, called me saying how long they would be and were very polite. I am thrilled with the quality of my new bed, 100% recommend this company.

28 May 2026
Unprompted review
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Reply from Oak&More

Thank you for your wonderful review Nicola. We’re delighted to hear you were pleased with the service you received from ordering through to delivery. It’s great to know our communication kept you informed throughout and our delivery team provided a great service. Most importantly, we’re thrilled you are so pleased with the quality of your new bed. Thank you for your recommendation!

Rated 5 out of 5 stars

Very nice unit flawless finish and it…

Very nice unit flawless finish and it looks solid and very heavy.

1 June 2026
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Reply from Oak&More

Thank you for your review Neeru. We’re delighted to hear you are pleased with the quality of your unit and the finish met your expectations!

Rated 1 out of 5 stars

poor quality furniture but customer service response helpful

2 items of furniture poor quality and need to be returned
Delivery experience very disappointing, very poor service and delivery staff refused to unbox which we had paid extra for
Awaiting replacement furniture, very disappointed.
Updated review -
Replacement furniture arrived after a further quality check, unfortunately both items of furniture were also damaged.
However, customer service response was favourable and agreed to collect all furniture and give a full refund and agreed to cover associated expenses.

31 May 2026
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Reply from Oak&More

Thank you for sharing your feedback. We’re genuinely sorry for the disappointment you’ve experienced, as this is not the standard we aim to deliver. We are very sorry for the issues faced with the original delivery and the manufacturing faults with the products you received.

We pride ourselves on the quality of our furniture, as well as the standard of our customer service. Before arranging the exchange, we carried out a full QC inspection in our warehouse, and we are genuinely unsure how the replacement items still arrived with issues. We fully appreciate the severity of the situation, which is why our Customer Service Manager personally oversaw the exchange process and worked closely with you to explore several possible resolutions.

We are sorry that none of the proposed options were suitable for you, and we respected your request for a full collection and refund of the entire order. We arranged this as efficiently as possible and also addressed the independent costs you incurred to bring the matter to as positive a conclusion as possible under the circumstances.

We remain committed to honesty, transparency and doing the right thing for our customers, and we are glad we were able to reach a final resolution for you.

Rated 5 out of 5 stars

It was everything I wanted it’s a…

It was everything I wanted it’s a beautiful piece of furniture.

31 May 2026
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Reply from Oak&More

Thank you for your lovely feedback. We're delighted to hear it's exactly what you wanted and that you're pleased with your new piece of furniture.

Rated 5 out of 5 stars

Thank you

Thank you. I am very happy with the service.

31 May 2026
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Reply from Oak&More

Thank you for your feedback Astrid. We're really pleased to hear you're happy with the service, and we appreciate you taking the time to let us know.

Rated 5 out of 5 stars

Quality furniture that speaks for itself

Quality furniture that speaks for itself, it was easy to assemble the table with clear instructions. Solid & really good quality chairs, the wife is very happy so it's a win win. Thanks Guys

30 May 2026
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Reply from Oak&More

Thank you for your great feedback Mark. We're delighted to hear you're pleased with the quality and found the assembly straightforward. Even better that the chairs have gone down well at home too! We really appreciate your support.

Rated 5 out of 5 stars

Beaeutifly made substantial pieces of furniture

I ordered a tv unit which is perfect….a beautiful sturdy pice of furniture. I needed a big coffee table stand a small nest of tables to match. When they arrived , although really well made , they were far larger than I’d expected ( should have checked dimensions more thoroughly!)
The coffee table was enormous so had to be returned,The return was handled with pleasant efficiency and a refund less delivery quickly sent to me. . The nest of tables was far more substantial than I’d expected . I have separated the two tables which have proved perfect for my requirements .

23 May 2026
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Reply from Oak&More

Thank you for your detailed feedback Janet. We're delighted your TV unit and Nest of Tables have worked out perfectly, and we appreciate your understanding regarding the coffee table dimensions. We're glad the return process was smooth and efficient, and that our team could assist promptly. Thank you for sharing your experience!

Rated 5 out of 5 stars

Strong solid sturdy furniture

I bought four items of furniture from oak and more and have to say I'm thrilled. Beautiful colours and very high quality. very solid and sturdy. All arrived within the time I had been told, and delivered with care. Packaged very well and arrived without any faults or marks. Definitely recommend.

1 May 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your wonderful review. We're delighted to hear you're thrilled with your furniture and pleased with the quality, colours and craftsmanship. It's great to know everything arrived on time and in perfect condition. Thank you for your recommendation and for choosing Oak & More!

Rated 5 out of 5 stars

Fabulous

Always worry about purchasing items without seeing them.. but was very happy with the quality, delivery, and overall sevice.. love my new tv unit..

28 May 2026
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Reply from Oak&More

Thank you for your feedback Susan. We understand that buying furniture without seeing it in person can feel like a leap of faith, so we're delighted to hear you were pleased with the quality, delivery and overall service. Enjoy your new TV unit!

Rated 5 out of 5 stars

Great quality

Ordered a superking bed and a dining table. Both items are great quality, sturdy and built to last. Both times it was very clear when the items would be delivered ( 3-5 weeks rather than in stock ) and the communication was excellent. I would definitely use again.

13 May 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your lovely review. We're delighted to hear you're pleased with the quality of your bed and dining table, and our communication and delivery updates met your expectations. We really appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

I was delighted with the extendable oak…

I was delighted with the extendable oak dining table and Buxton chairs I bought recently from Oak&More.
I was pleased with the service I received from start to finish, including the 2 delivery guys.
Would definitely recommend!!

14 May 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your wonderful feedback Clare. We're thrilled to hear you’re delighted with your extendable oak dining table and Buxton chairs, and our service including the delivery team met your expectations. We really appreciate your recommendation!

Rated 5 out of 5 stars

I ordered two 2 seater Palma sofas

I ordered two 2 seater Palma sofas. They were delivered within the time frame and are very comfortable. Very happy with my purchase.

29 May 2026
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Reply from Oak&More

Thank you for your lovely feedback Elizabeth. We're delighted to hear your Palma sofas arrived within the expected timeframe and you're so pleased with their comfort. Enjoy your new sofas!

Rated 5 out of 5 stars

Quality furniture at very reasonable…

Quality furniture at very reasonable price. Lead times were a little frustrating, having said that, our furniture arrived within the 10 week time frame.

14 May 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your feedback Darren. We're delighted to hear you're pleased with the quality and value of your furniture. We appreciate your patience with the lead time and are glad your order arrived within the estimated timeframe. We hope you enjoy your furniture for many years to come.

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