Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... See more
Company replied
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Review summary
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As simple as the title, to know in advance that its not going to harm your credit profile applying is a beautiful thing, which to me strengthens your credit report. Very easy to apply, will 100% u... See more
Company replied
All good approved very quickly. If I could change any thing i would obviously like a better %rate but I understand it's a business. I would also prefer same day deposit in my account. On the whole th... See more
Super quick and easy online application - took less than 2 minutes to enter details and get a decision then all the docs are online making it really easy to set up. Everything then confirmed instantly... See more
Company replied
Company details
About Novuna Personal Finance
Written by the company
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Contact info
2 Apex View, LS11 9BH, Leeds, United Kingdom
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4.6
Excellent
6K reviews
Asks customers to review
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Valeria was a huge help in getting my…
Valeria was a huge help in getting my number plates sorted out. Her customer care was outstanding throughout the whole process, and she made everything easy and stress-free. Excellent service – thank you, Valeria!
1 July 2026
Unprompted review
kept informed at all times
1 July 2026
Unprompted review
fast service instant decistion recomed
29 June 2026
Unprompted review
Very quick and easy from start to…
Very quick and easy from start to finish excellent service
24 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy application great service
Easy application good terms Easy to understand.
1 April 2026
Unprompted review
Reply from Novuna Personal Finance
Hi Sandra, thank you for the honest feedback. Glad to hear that you've had a positive experience!
Great and easy service apply sit back…
Great and easy service apply sit back and loans in bank. Easyyyyyy
6 April 2026
Unprompted review
Reply from Novuna Personal Finance
That's great to hear! Easy is how we'd like it to be for you! Thank you for sharing
Easy and manageable
Easy and manageable, helps me a lot me, Thank you Novuna finance.
22 June 2026
Unprompted review
Reply from Novuna Personal Finance
Hi, thank you for sharing your positive experience. We're glad that it's been easy and helped you as well!
Took me two years to buy this
The whole experience of buying my watch and using Novuna has been easy to follow and look forward to dealing with you in future
22 June 2026
Unprompted review
Reply from Novuna Personal Finance
Glad we could help Stephen. You know where we are next 'time' then :-)
I can’t say to much about my experience…
I can’t say to much about my experience because it hasn’t started yet
21 June 2026
Unprompted review
Reply from Novuna Personal Finance
Hi, it would be great to hear how about your experience is once it get's going as I'm certain it'll be positive, so feel free to share later on if you'd like! Thanks
help in cost of living
it is doing what it has to do by lending money in todays cost of living crisis and helping me out within it
19 June 2026
Unprompted review
Got the money very quick and very good…
Got the money very quick and very good service
16 June 2026
Unprompted review
Great service
Great service, very helpful, easy to apply, very happy thank you.
17 June 2026
Unprompted review
Reply from Novuna Personal Finance
Thank you for sharing!
Applied for a loan a few days ago still…
Applied for a loan a few days ago still in shock at the eye watering interest rates charged avoid at all cost.
15 June 2026
Unprompted review
Reply from Novuna Personal Finance
Hi Tony.
The majority of customers that apply with us do get the low advertised rate. As an FCA regulated lender, this is a requirement for us to be able to display those rates on the website and in our materials.
All loans are subject to status, and many factors are taken into account that can each influence the final rate you are personally offered. Unfortunately your current situation or application information didn't meet that criteria.
You'll appreciate that when lending over £3 billion each year, we do need to manage this area carefully to ensure we're able to continue to offer such competitive loans. I've reached out to you directly via Trustpilot for more information. That will allow us to let you know the reasons your rate was higher than you obviously expected.
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