Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... See more
Company replied
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Review summary
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As simple as the title, to know in advance that its not going to harm your credit profile applying is a beautiful thing, which to me strengthens your credit report. Very easy to apply, will 100% u... See more
Company replied
All good approved very quickly. If I could change any thing i would obviously like a better %rate but I understand it's a business. I would also prefer same day deposit in my account. On the whole th... See more
Super quick and easy online application - took less than 2 minutes to enter details and get a decision then all the docs are online making it really easy to set up. Everything then confirmed instantly... See more
Company replied
Company details
About Novuna Personal Finance
Written by the company
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Contact info
2 Apex View, LS11 9BH, Leeds, United Kingdom
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4.6
Excellent
6K reviews
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Excellent service ,easy to apply online…
Excellent service ,easy to apply online and instant decision.
Overall amazing service.
9 May 2026
Unprompted review
Reply from Novuna Personal Finance
That's what we're aiming for :-) Great to hear, thank you.
They make logging into your account so…
They make logging into your account so difficult every time I log in I have to reset my password even if I have just reset it
It is so frustrating especially if you are neurodivergent
19 July 2026
Unprompted review
Reply from Novuna Personal Finance
Update - As you've not provided any information to allow me to look into this I'm hoping you've manage to identify what's going wrong?
This is very odd Tilly. Everything is working correctly, and you'll appreciate we would have been made aware of any IT issues impacting customers almost instantly (or IT team are extremely vigilant).
Logging into our system to check or amend details (either online or via our new mobile app) is indeed working as it should (I've just tested it with my own account). Once our customers register, all they need is a password and a pin, so there should be no reason to have to reset your password each time (unless you forgot it of course).
I've just checked our system and I haven't been able to find anyone with your first name, so I'm assuming we hold something different (that of a partner perhaps). There are of course some security features that you may be triggering (if you enter the wrong details a few times or someone else with access is also resetting the password?) but I'll send you a request for more information via Trustpilot. This will allow me to locate your agreement, and once I've done that I'll be able to see your login history and get to the bottom of what's happening with your password.
So easy to do no problems at all
16 July 2026
Simple and timely process
Simple and timely process. Easy from start to successful finish with all documents arriving in timely fashion. Everything explained simply and in full.
18 July 2026
Thank you !!
Easy to sign up too both for your loan application and getting started on your website, easy to navigate around your site, all relevant information at your fingertips and all in plain English !
15 July 2026
Unprompted review
Reply from Novuna Personal Finance
Thanks for sharing Raymond. Glad to hear that our service has been easy for you to use!
I have been with and used Novuna…
I have been with and used Novuna Finance for many years previously.
Always 1st class service and highly recommended.
12 July 2026
Unprompted review
Reply from Novuna Personal Finance
We're so pleased to hear about your long term positive experience with us. Thank you for your kind words and recommendation!
Missed a payment due to an emergency
Missed a payment due to an emergency, spoke to Pip who was lovely and really helpful a true credit to your team!
14 July 2026
Unprompted review
Reply from Novuna Personal Finance
Thanks for sharing Toby. I'll make sure to pass this on! Glad to hear that we were able to resolve an issue for you and provide a positive experience
Just great service
12 July 2026
Excellent!!!
13 May 2026
Unprompted review
Very satisfied with Nova finance I…
Very satisfied with Nova finance I would recommend them to anyone that wants finance and I would definitely use them again
13 July 2026
Unprompted review
All good approved very quickly.
All good approved very quickly.
If I could change any thing i would obviously like a better %rate but I understand it's a business. I would also prefer same day deposit in my account. On the whole though positive result.
10 July 2026
Unprompted review
The best Ala
13 July 2026
Excellent Service.
Very easy to deal with, extremely helpful, all in all a top class service. Thank you. The application was simple enough, and doesn't take an inordinate length of time.
10 January 2026
Unprompted review
Very quickly organised a loan would…
Very quickly organised a loan would definitely recommend ☺️
6 July 2026
Unprompted review
Good company
10 July 2026
Great company to deal with.
I’ve used Novuna previously when purchasing credit, they’ve always been quick to provide the decision and the credit. A very easy company to deal with.
8 July 2026
Unprompted review
The website was very easily to use and…
The website was very easily to use and my loan came though very quickly.
Very happy so far.
11 July 2026
Unprompted review
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