NovaVision Inc. Reviews 114

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

NovaVision was completely out of stock of the product that we needed yesterday. They personally called me to inform me and offered an alternate (darn near identical) product for just the cost to ship... See more

Rated 5 out of 5 stars

The pre-laminated hang tags work perfectly for the school district I work at. NovaVision has a great tutorial video for laminating the tags on their site, which helped a lot. Overall, great product, d... See more

Rated 5 out of 5 stars

We order Premium Security Tape from NovaVision. The product is outstanding!! We have tried several other brands of tape and none of them work as well as the product we receive Nova Vision, and the p... See more

Rated 5 out of 5 stars

Quick, informative and efficient - I did not have to wait long for someone to get back to me - this was amazing. I sent a question in on a Friday evening and that's when I got my answer. I would defin... See more

Company details

  1. Prints and Signs Store
  2. Business to Business Service

Information provided by various external sources

NovaVision specializes in hologram labels, tamper evident stickers, security tape, and mechanical security seals, which are commonly used to combat counterfeiting and tampering of products, packaging, equipment, and cargo.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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Rated 5 out of 5 stars

Great Service

We found exactly what we were looking for and had great customer service and fast shipment

25 April 2014
Unprompted review
Rated 5 out of 5 stars

Right product, Right time

The only local supplier we had only sold these in small quantities. We were able to order in bulk and save money. The delivery came quickly and arrived when expected. The site has been saved for when we need to re-order.

27 March 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

Needed security tape in a hurry for a last minute trip. Had it the next morning. Thanks.

24 March 2014
Unprompted review
Rated 1 out of 5 stars

Wouldn't purchase again, lost money for nothing!

Ordered one roll stickers, when receiving it, I had to pay duty tax of over 30% value of the product. When asked to return, shipping was taken, an extra 15% was taken and only 60% of initial payment was returned. From this experience, I would not deal with NovaVision Inc. for your business needs!

18 March 2014
Unprompted review
NovaVision Inc. logo

Reply from NovaVision Inc.

We're sorry this customer had a negative experience in shipping product to an international destination.

Customs, duties and import fees are the responsibility of the customer. When a customer refuses to pay the import fees, the package is returned to us. The cost for refusing an international shipment includes the original shipping, the return shipping and a 15% restocking fee.

When the customer requested to return the product, we highlighted these fees and the customer agreed to the return.

Our terms to international destinations are stated in 3 locations:

1)  In the "Agree To" terms box during our checkout process.
2)  At the bottom of the order confirmation email
3)  In the "Ordering Info" page on our website

Based on this customer's experience, we are re-evaluating the effectiveness of our communications for import fees to international destinations.

Rated 5 out of 5 stars

Quick, informative and efficienct

Quick, informative and efficient - I did not have to wait long for someone to get back to me - this was amazing. I sent a question in on a Friday evening and that's when I got my answer. I would definitely recommend NovaVision Inc. to a friend and will definitely use again.

10 March 2014
Unprompted review
Rated 5 out of 5 stars

Easy And Efficient

The site was easy to navigate and the response time on delivering the product was unbelievable. they gave you an order confirmation as well as when the order was shipped email, I will continue to use Nova Vision.

7 March 2014
Unprompted review
Rated 4 out of 5 stars

Very good products

I did not give 5 stars because they did not have stock on what i ordered. They give me the superior product for the same price. Best customer service.

7 March 2014
Unprompted review

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