Njord Gear Reviews 

I liked their watch but my first one broke at watch attaches to the band. I weak spot on this indestructible watch. I thought I try another one, I ordered a new one on July 1st 2025. Nothing, Customer Service is a joke, Only by email to communicate. You send a email that sometimes you get a response to in a week than you answer their question and either you get a response in 3-4 weeks later or nothing at all. Either this company took dive or is trying to pocket money as they as they run out the door. I find a number online, which is a VM system. I asked for the product that I purchased or my money back. Not feeling optimistic.

I have an open order from early September. Order # G124404. WHERE IS IT?

I purchased a Njord Apex watch in July 2025. It is now December 2025 and I have not received it. The more I research the company, I think I will lose my money. On their website, they have a contact section about your order and that's right, it can't found as the page was deleted. I have sent many many emails and reviews and still nothing. I think, this company is a scam. I went ahead and purchased the Garmin watch, which I highly recommend. They always say you get want you pay for and with the Njord watch, you get nothing!
Thank you

Absolute garbage! This is the second watch that has failed in less than a year. Customer service is a joke, I have been waiting since July or August to get a replacement watch. At this point I have requested my money back with no response from Njord on either request.

Would rate you zero but that's not possible. Been waiting 4 months for a replacement watch!

Utterly useless. The screen died within 2 months of ownership, and I'm a programmer, not the "manual workers" they claim it's for, so it wasn't subject to any real hard use. I've been trying since to get anything out of their "customer support" (that's a misnomer if ever there was one!). Each response from them takes more than a month, and each one asks for a new video showing the screen not working.

Utterly crap, if I could give them negative stars, I would. Avoid like the plague, the watches are rubbish and the service worse.

The watch may be indestructible but the straps are garbage. One is overlapping magnetic and the other has a normal strap but it has a spring loaded connection to the watch itself.
I have had my watch come off as a result of the one of the ends coming away from the watch multiple times. It's easy to put back on but only if i notice it.
I have had the wristband detach I take off my jacket, while flexing my wrist, bumped a doorframe, reaching into an tight space causes it to come off everytime.
So though it may or may not be indestructible I know I am likely to lose it first. As a result I wouldn't recommend buying it.

I have been trying for MONTHS to either get the watch or get a refund. Started asking for a refund about a month ago,after they finally responded telling me I can have a30%discount, a strap, or refund. When I said I wanted a refund... Crickets. I've been writing almost daily since then and all I get is the standard "we will get back to you in 24 hrs". Beware of this company. They will take your money right away promising 3 to 5 day delivery.. But I'm closing in on a year of waiting.

I ordered a 3 pack of charging cables on the. 11th of November, 2025 and was told I would receive them in 3 to 5 days. Well guess what, I have not received them nor a response from them from multiple emails that I have sent. I cannot find a phone number that they answer it always redirects me to some stupid ass AI crap that wants me to pay them $40.00 to join the service. I will never buy anything from them again. I will be calling the BBB if I do not either receive what I ordered and have paid for, or get a complete refund.

this company is a scam, dont waste you money

It took almost 2 months to receive my watch. During that time I tried to contact them many times but did not get a response.
Now after about 6 weeks of having the watch, the display quit. Once again I am trying to contact them and getting no response.

I ordered watch bands two months ago and paid for them and never received anything.yet.🤬

Takes a beating and clean up from painting, tiling, etc is very easy.

I would not recommend ordering from this company. It is very unlikely that you will receive your item or a response from their customer service email. Do not get distracted by the deals.

I ordered a watch bundle over a month ago, with estimated shipping of 3-5 business days. After a week, I still haven’t received a shipping confirmation, so I reach out to the company. 12 days later I get a vague response from an AI chatbot. I respond asking for a refund. They still have not responded 10 days later.

Its been a month since I orderd the watch and still no5hing has been delivered. I have sent multiple emails because there is no phone number to call, and no one has aswered me. I will be reporting this as fraudulent to my credit card department!!!

This is my 3rd watch to order. The 1st one I purchased, it lasted nearly 2 years and started glitching... but I'd fallen in love with it, so I ordered a replacement (#2). Both watches shipped and arrived less than a month after ordering, so no biggie there. Had #2 for about a year and then went to the beach. I don't know if the salt water from the ocean or sand did it in, but it malfunctioned. Ordered #3 watch August 6, 2025. Paid when I ordered. Today is October 30, 2025. and have yet to get a notice that it's shipped and haven't received it. I've sent numerous emails that mostly go unanswered. When I'm lucky enough to get a response, I believe it's from a BOT and a generic message (my order is being prepared and is a priority)... Soo.. I've requested a refund. No comment. Poor customer service, Poor communication, Product is not durable as promoted (deceptive marketing). I'd avoid this company like a plague, yall.

Ordered the watch weeks ago and cant get anyone from Njord to listen! Anyone had any luck cancelling and getting their money back???

The prompt response of the watch arrival

Love the watch but the service is TERRIBLE!!

Ordered a Nomad watch from njord-gear.com - never received it, called the njord customer service line and have left numerous messages, have sent emails to their customer service email. No reply at all. Hopefully as the amount of victims rises from this fraudulent company a class action lawsuit will take shape. As for now, I will always check trust pilot and various other online review sites to understand the risks involved in dealing with a fraudulent company. Suffice to say, buyer beware!!! They certainly have a slick website, but pass on this one folks!!! If you are one of the few that actually receive your order, you'll join the growing populace of buyers that have a piece of junk that doesn't work as promised.