Njord Gear Reviews 

791
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, most reviewers were let down by their experience overall. Many people experienced significant delays or never received their orders, despite being charged promptly. Customers frequently found it impossible to contact the company, with emails and messages going unanswered for extended periods. The customer service was widely described as unhelpful, providing only automated or generic responses after long waits. However, some customers also noted significant product durability issues, such as cracked screens, watches stopping working, or fragile wristbands. Conversely, a small portion of people felt satisfied with the product's ruggedness, functionality, and battery life, recommending it for its features.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many reporting issues such as watches... See more

Order

People report negative experiences with order, with many customers experiencing significant delays and... See more

Response time

Users describe negative interactions with response times, frequently reporting a complete lack of... See more

Customer service

Reviewers express strong dissatisfaction with customer service, frequently describing it as "terrible,"... See more

Customer communications

Customers express significant frustration with the lack of communication, reporting that no one has replied... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered the watch package on July 27th and still haven’t been notified it has shipped. I’ve made two official requests for ship date(one was ignored and second was full of apologies-but no hard... See more

Rated 2 out of 5 stars

On ordering a cleaning sollution, i paid £12 for faster delivery ( next day delivery) i recieved it 3 days later. I emailed twice for an explanaition but got zero reply.The reason i gave 2 stars is b... See more

Rated 1 out of 5 stars

The watch worked ok until the face cracked. I didn't drop it or hit it that I was aware of. No problem right??? Indestructable right? One year manufacturers warranty. Now the problem. I've contacted t... See more

Rated 1 out of 5 stars

Such a pathetic company, lie after lie,no communication, they take your money so fast,they don't send you anything, not even a damn update, automated phone line.Waiting for 28 days and still nothing!... See more



Contact info

1.7

Bad

TrustScore 1.5 out of 5

791 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.7

All reviews

(791)

135 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a watch 2 months ago

I ordered a watch 2 months ago. Gat and email confirmation with order number and never heard from you again. I've reached out over 30 times with no response. Email, dm, phone calls, comments if facebook and Instagram with zero response. I would like my package or money back

11 August 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would - I ordered this watch on August 28th, then I read the reviews, immediately contacted customer service to cancel, they assured me they would ship the watch in 2 days. Well, after about 15 emails back and forth, promises of shipping tomorrow, and tomorrow again, then disputing with my bank, I received a refund. Sometimes if it is too good to be true, it really is. Save your money, time and frustrations and look for something better.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam

This company charged my credit card and didn’t send the watch. Contacted multiple times and they keep saying it’s in the works, but still no watch. Asked for a refund three times and they will not refund my money. They are now responding to my emails that they may have a virus and will not be opened. DO NOT BUY FROM THIS COMPANY!!!

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Don't Buy from this scam company!!!!

SCAMMMMM , ordered my watch 150$ on june its September, i email every week they take 3 days to answer and they always say , its shipping soon every week for 4 months now ,still no watch they still ignore me and my money no where to be seen even though i asked for a refund 2 months ago

1 June 2025
Unprompted review
Rated 1 out of 5 stars

I rate Njord Gear negative 10 stars

I rate Njord Gear 10 stars. I ordered my watch on August 16th and still not even received a shipping confirmation. I have asked for a refund many times. Funds have been debited from my account. Njord Gear has stolen my money. Never buy from Njord Gear!!!!

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Lack of professionalism. No customer service. Never received my order. No reply to any communication that I sent. Do not order from this company they are a fraud and scammers.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

This company "Njord Gear" is a total…

This company "Njord Gear" is a total SCAMMING company. Advertising 3 day shipping, and i placed my order on August 21st 2025, and it still shows preparing shipment on Set. 13th.. I'm going to my bank Monday and disputing the charge, and hope i still receive the watch, but they won't get paid. Giving them a little taste of their own medicine. Don't expect any delivery from them, as it doesn't take any other company half as long. And i believe this company doesn't exist. WATCH OUT FOLKS.

13 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered this watch Aug 3rd

I ordered this watch Aug 3rd, Still has not been shipped. Now the customer service is ignoring me. It is Sept 12th. Their customer service is terrible. I want a refund. It looks like i have to take it up with my Credit card.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

So far I can’t leave a great review

So far I can’t leave a great review. I ordered this watch in July and still have not gotten it. Spent a lot of
Money. I have written the company and after I bought it , I got an email
Back. Now that’s it’s been 2 months. Nothing. Better not be a scam.

11 September 2025
Unprompted review
Rated 1 out of 5 stars

I placed a order on July 26th 2025 it…

I placed a order on July 26th 2025 it is September 7th 2025 and it's been 43 days and I still have NOT recieved my order..all I have gotten is a bunch of lies making up excuses about having problems getting products...I am sure that NJORD GEAR is a fake company

26 July 2025
Unprompted review
Rated 2 out of 5 stars

Where is the instruction manual

Where is the instruction manual, that should come with the watch? Both still not operational, try it when you are 73 years of age and not computer savvy. The Da Fit instructions are useless. Maybe we try your refund procedures, which I imagine will be a DISASTER.
Cheers,

7 September 2025
Unprompted review

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