Njord Gear Reviews 

Only half of my order was delivered, customer service is horrible to deal with. the watch is ok I’m not impressed by any means. Definitely would NOT recommend to anyone.

I love the watch when it was working, but they got the worst support team I've ever seen. Multiple attempts to reach, I even call and still haven't heard a single word from them. I absolutely regret buying this watch. My father got the cheap copy from Amazon and ended up having a better product.

I bought my njord watch 2 years ago. The initial service went fine. The watch arrived within the specified time, the watch worked great and it is indestructible. Last week the battery wouldn't charge so I emailed them to ask what options are available. After 2 emails I received no response. The "support" links go nowhere and the phone number on the site is a dead end.

I was a fan until this. Now I will never buy another one. Such a pity. Its a great product, but the support is non existent.

I got a watch and they sent me wrong watch
Now they wont reply to emails and there is no way to return the watch as their return portal on website is not working
Plz do not buy it

The strap broke off the watch right in front of me and fell into the ocean also the bluetooth is spotty, 6 days and no reply from customer service.

0 stars

The watch is just ok. I have had it for a few years. It is pretty beat up but still works so not replaceble. The band broke within about 1 year but that is not covered on warranty. The bonus magnetic band that is included is useless. It will not hold the weight of the watch. Customer service sucks. They do not respond. If you go to their website, sales will contact you almost immediately to sell you something. I ended up buying a universal silicone watch band for $5 instead of their $25 dollar replacement. Would not recommend this watch, mainly because of very poor customer service.

It has been about weeks since I received my order s, I have made the formal requests for return request on the page and so far no one has contacted, replied to or called me

The Njord watch I bought a few years back was by far the best watch that I've ever owned. That being said, the plastic band rotted off my arm so I put the quick release magnetic band on, it kept falling off my wrist Till it fell off without me knowing it .

Shipped fast and worked well, like the watch

Do not buy their products. I’ve been trying to get customer support since they allegedly delivered my order. Not a single response. They already took my money and since I never received my order, no one has replied to my email and concerns.

Mista Vic

Ordered a watch in September 2025 and still never received it. It is now May 2016. After countless time trying to contact them no results. Out the money and the watch.

Ordered and paid for a watch last September, haven't received it. Customer support won't reply, absolute trash company.

I ordered a watch band a wallet and 3 charging cables. I received the watch band and still have yet to receive the rest of my order. 80.00 American. When I emailed they simply replied that this matter was closed. 1 star is far too high of a rating. This all occur3d in August of 2025. Seems as though im not the only unsatisfied customer. Sell your company. Fix your problem of bad bad bad customer service.

Horrible experience with this company. After seeing multiple ads, we figured it would be a great addition for myself and my foreman we placed the order said it would be shipped within two days after three months of checking the tracking. It said it was shipped six months later still no watch emailed and called the company repeatedly with no answer or reply.

After I sent a final email saying that I was going to dispute it with Visa they finally responded to me saying that they apologize that due to the high demand they were on backorder, when I asked when we might actually see the watch, they had absolutely no answer.
When I asked for a refund, they got rude and said they would only refund the watch once we received it ! That’s fine, but how do we get our money back when this company never shipped the product!

I called Visa. Explain the situation reviewed with Visa how many times we contacted them with the dates Visa instantly reversed all charges.

I have read countless reviews where other customers are saying the same thing. The watch either never arrives, or if you’re lucky enough to get one, you might see it within six months to a year. Certainly not as advertised and certainly terrible customer service.

On ordering a cleaning sollution, i paid £12 for faster delivery ( next day delivery) i recieved it 3 days later.
I emailed twice for an explanaition but got zero reply.The reason i gave 2 stars is because the sollution smells ok but comunication stinks

I hate to add my voice to the pile of one star reviews, but my complaint is not about ordering or delivery, it's about their non-existent customer service. I ordered this watch for my son. He is a lifeguard and he hasn't had any problem with it being waterproof. He used it for a little over a year before it broke. "Indestructible?" - it is not. I don't know specifically what happened, but the watch band pin and the screen both failed the same day. I emailed their customer service a week ago and got no response. Also the link on their website for customer support is broken. I'm guessing that after one year, you're just out of luck and they're not going to repair or replace it or give anyone a reduced rate for a replacement. The watch is actually pretty expensive, ($90) so there's definitely money in there for warranty reserve, but when they don't even update their website, my guess is they're on the way out. For myself, I just bought a $35 smartwatch, which comes with two bands, one metal and one rubber, has 1 week battery life and basic fitness functions and claims to be very rugged. So far so good.

I have ordered twice. The first order was for 2 watches and they came in. The second one I ordered on August 12 2025 and STILL DO NOT HAVE MY WATCH. There was no problem with them drafting my card for the cost and all I get from support is the same email saying that the order is delayed Now I do not even get a response. When you call their support number you only get to leave a voice message. I assumed since my first order went so well the next one would too but now I'm wondering if I got scammed. I'm very unhappy with the company. If they aren't able to continue making the watches they should do the right thing and say so and refund our money!

Definitely a scam. I ordered back on August 1, 2025 and still have no shipping, no information and no refund!! I have contacted multiple times being told things are just taking a bit of time to catch up orders.. then my ticket closes and I still have no refund! I logged in today, 6.5 months after ordering and my order just doesn't show as existing!!!!! No refund on my credit card and no email responses. Don't waste your time or your money!!!!!

I ordered my watch 8 months ago and still haven't received my watch. Wont answer me, no replies! absolutely disgusting!

One I never received my watch that I paid for and 2 I talked to someone that I thought was someone from the company and they said they were going to give me an updated tracking number on a new watch and that never happened either. This company I don’t believe exists and doesn’t back their customers one bit and they should be shut down for not even having good customer service.