NGS Removal 

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See what reviewers are saying

Rated 1 out of 5 stars

I am disappointed to say that their customer after-care is non-existent. Despite having a decent removals service, a few items were damaged. I reported these via WhatsApp, two emails and 3 phone calls... See more

Rated 1 out of 5 stars

Before I explain why I had to give a really low rating, I want to say that the two movers were amazing, Annised and Samson - super lovely and kind - but the office or administrators at NGS removals we... See more

Company replied

Rated 5 out of 5 stars

Ken and Gomer were efficient, professional and made my move less stressful. They ensured they wiped down all of my furniture with anti-bacterial wipes before bringing it into my house and had gloves a... See more

Rated 5 out of 5 stars

Polite, professional service from start to finish Smooth and easy process from start to finish. Nima Group Services turned up on time and carefully packed all our stuff and carried them down 3 flig... See more

Company details

  1. Moving and Storage Service
  2. Carpet Cleaning Service
  3. Delivery Service
  4. Handyman
  5. Office Equipment Repair Service
  6. Office Supply Store

Written by the company

Packing, Moving And Cleaning. . Commercial & Residential Removal . Man And Van Services . Waste Clearance . Furniture Assembly . 24/7 Availability


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!

Great Service!

Highly recommend these guys, made sure they packed all my stuff carefully. Easy to book and very good pricing! Very Professional and would highly recommend

26 October 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great people. Were on time, worked tirelessly late into night, and did so with a smile throughout and they treated my belongings like their own. Overall Great experience made a stressful day a whole lot easier. I would and will be recommending their services going forward. Thanks again

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Quick and Amazing Customer services

Contacted Nima Service, as I needed help to move out my property. I was happy with the service that I received. They were very patient, professional and provided great customer service.

I would definitely be calling this company again.

21 October 2020
Unprompted review
Rated 5 out of 5 stars

I call this NGS for our house moves as…

I call this NGS for our house moves as introduces to us, but we're quite uncertain of our actual moves date on the eve of the move, we gave Craig a call that tomorrow can he arrange for our moves,to our surprise, he said no problem just pay the Token deposit and he arrange for tomorrow.
Bradley and Anicet are awesome bunch of professionals and trusted team came in the morning, took our stuff to storage, did the rubbish clearance and return next day to finish and 3rd day delivered our stuff to west Midlands from London arrived ahead of us .
Despite all the hitches we encountered they're professional, very helpful and courteous in loading our stuff to the new house with their team even though we incur extra cost which is not down to them but they're great deal of team leader committed to their job l recommend NGS with this guy performance in the middle of frustration they're resolute and professional to the end.
Bradley and Anicet btw September 23rd to 25th with their team did a great job on behalf of NGS.Happy to give 5 star. , Baba.

1 October 2020
Unprompted review
Rated 5 out of 5 stars

Today I had a big move from this…

Today I had a big move from this company and I must say from the first contact from this company and throughout my move I had full trust and confidence with my whole move the team were on time, very respectful and shows much and very good standards and showed excellent profession and would recommend this Company too anyone not a bad word too say about this company

Once again thank you very much for my move was the best choice I made cheers guys

4 August 2020
Unprompted review
Rated 1 out of 5 stars

Beware as you are likely to get stung…

Beware as you are likely to get stung with extra charges & will be put on the spot to sign your invoice & write a 5 star review before the movers will leave.

We were quoted for man hours whilst at loading & unloading end and mileage costs, but not charged for “man hours” whilst driving, which all sounded great. We reconfirmed this multiple times before the move.

Our movers ran over estimated time and so by the time we were ready to be on the road, we had already received our quoted 4 hours of “man time”. From this point, we were charged from when the movers got on the road (inclusive of a 3.5 hour drive, which they admitted getting stuck in traffic in) to when they finally left us in the evening. We were therefore charged from when they left the loading end, for the duration of the drive, and the hours they were with us at unloading end. We were therefore slapped with an additional SEVEN hours charges, plus an evening rate.

Our original quote was £357. We calculated having used our 4 hours of “man time” at loading end, and having already confirmed hours would not be charged during drive but we would pay for mileage, we estimated an additional £200 or so for the “extra” man hours at the unloading end. We were in fact charged from the time they completed the 4 hour quote including mileage and just started adding an hourly rate on including the drive. Our bill came to almost £1k.

I contacted the company about it but they said it was all correct and that was the end of that. I shall be taking this to our solicitor for advice as their unclear charging policy where they are able to slap on additional costs for driving time inclusive after having not quoted that originally is incredibly misleading and means you can end up with a nasty shock at the end of the day.

Our movers were VERY hardworking, polite, friendly and efficient. But they did ask that we left a 5 star review before they left so they could get a bonus and we had to sign our invoice before having any time whatsoever to work out what we had been charged for. Had we had any time to look at our invoice, we would not have signed it there and then and we certainly would not have given the company a 5* review had we had time to work out what had happened.

I was also originally quoted for a transit van (!) having advised the company what our contents were (no way were we going to fit a 2 bedroom flat contents into a transit van!). This only came to light when the contracts were sent over, at which point I queried and they said they would honour the original quote. Another clever way in which you’d be slapped with additional charges - after receiving your quote they’d then have no choice but to upgrade you to a larger vehicle at greater cost. Luckily I spotted that before signing!

It’s such a shame as the movers themselves were very good indeed but the business model is set to slap you with extra charges, force you to sign on the spot then leave a 5* review.

I shall be posting this review on multiple platforms until we reach a suitable resolution.

11 July 2020
Unprompted review
NGS Removal logo

Reply from NGS Removal

Dear Holly

Thank you for you feedback
We initially received an excellent review from you after the move as it appeared you were happy with the service provided.

We're sorry to hear that the review has now changed and that you are disappointed with the charges. The hourly rate starts from the collection address and ends at the delivery address. The travel time between these addresses forms part of your move and therefore forms part of the billable period.

We are surprised that this is now a misunderstanding as it formed part of your initial quotation and in addition you signed and agreed to the hours during the course of your move.

You were quoted £369 with a discount including fuel and labour from London to Bristol and we also included a total of 45 minutes of waiting time free of charge and waived other costs on the day to help keep the overall cost of your move within budget.

Were more than happy to assist further and clarify any issues you may have. Please contact us on 01923909390 or via email at enquiries@nimagroupservices.co.uk

Rated 5 out of 5 stars

Thorough, professional and friendly. Very impressed

NGS were incredibly prompt, professional and polite throughout our move. Anicet was also available to answer questions and provide clarifications as and when requested. Both he and Sheriff did a fantastic job in completing our move carefully and efficiently in a single day.

Really impressed with all aspects of the service and would highly recommend NGS. We also took advantage of NGS end of tenancy clearing service which was also delivered to a high standard.

6 July 2020
Unprompted review
Rated 5 out of 5 stars

Great service and nice staff!

Great service and very nice and friendly staff! The booking was quick and easy and the move went smoothly and was all done in about an hour. Would definetly recommend!

11 June 2020
Unprompted review

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