NGS Removal 

Before I explain why I had to give a really low rating, I want to say that the two movers were amazing, Annised and Samson - super lovely and kind - but the office or administrators at NGS removals were very disappointing. I had read a few bad reviews about hidden charges, and so I specifically asked about that and was assured that 5 hours would be more than enough. Because I didn't trust it, I opted for the day rate. I was never told that I would be charged if the move went over 8 hours and that any time after 6pm incurs another extra fee on top... well suffice to say that I ended up paying a third more than some of the other quotes (an additional 300) I had received for the job which would have included three movers and a bigger van. Because the van was also too small and I had to take things in my car. As I said the two movers were super lovely and I would encourage them to find a different company to work for, because the lack of transparency is appalling.

I am disappointed to say that their customer after-care is non-existent. Despite having a decent removals service, a few items were damaged. I reported these via WhatsApp, two emails and 3 phone calls and noone has responded to anything. Today when I have called the phone is being hung up on. Clearly NGS have now flagged my number on their system as "do not answer". This is extremely disappointing. If you cannot follow your own claims policies, noone should do business with you. Completely against any consumer rights.

Very good service and price was affordable. I ll recommend NGS. Thank you for the service.

Anicet was absolutely fantastic. He was very professional and polite. Everything was done in such a smooth manner and with nothing but absolute care. I would highly recommend and will definitely be using this company again! I would also like to thank Craig for being so transparent and thorough whilst organising the move for me!

Go with a company registered with The National Guild of Removers & Storers Ltd, not these guys. Or at least read the terms and conditions in full very carefully.

The prices on their website don't include VAT so was much more expensive than anticipated. Not transparent at all.

Would have bailed at this point but had paid a £30 deposit.

Spent most of the day on Friday chasing to check that they were coming on Monday. Kept going through to people saying that they get someone to call me back, in the end someone had to message me on their day off.

They upgraded the van without asking. Which was fair enough that we needed it but would have been nice to have been notified before getting the invoice.

They couldn't fit our fridge freezer in the van so left it outside and said we'd have to pay for it to be removed. It's frustrating because we kept saying we can do two trips but they insisted that it fine when evidently it wasn't.

Broken chest of drawers. Their terms and conditions say that they don't pay for breakages.

Scratched floor because they didn't use proper covers when moving the sofa. They said they'd sort it but didn't.

We checked a box for them to plumb in the washing machine but they didn't.

All issues were flagged at the time and we explained the problems on the phone afterwards. They came across as very defensive and made claims that weren't true.

This all added a lot of stress to an already stressful situation.

They left an hour early, I guess they count the time taken to get to us as billed hours??

The guys were very personable and I was impressed with them carrying everything out and in again but this wasn't enough to save the company from the 1 star rating. I won't be using them again. I'm half convinced that the positive reviews are fake because the experience I had was so different.

*Edit*
Thier response is full of outright lies. I'm sure they'd have a tonne more negative reviews, but they previously threatened to take me to court if I don't delete my review. When I refused they reported the reviews that I wrote to the platforms I posted on.

Amazing service! The staff were all are very helpful and professional. I highly recommend.

Excellent service provided by the team! Very kind and helpful, will be recommending this service to family and friends.

Was on time and professional with the move even with the delays with the snow they were still dedicated on finishing the job. We’re very friendly and careful when moving all of my gym equipment and even helped dismantle my bed and wardrobe

Great customer service
Great customer service , I had my move on the 9th of December and I had no problem with the NGS , great people.I spoke to the office to assist me with any issues which they did. Were on time, worked tire,Overall Great experience made a stressful day a whole lot easier. I would and will be recommending their services going forward. Thanks again

Quick and efficient. Staff are very well mannered and professional. Will definitely be recommending to my friends and family.

Couldn’t ask for a better service with my move. Team was so helpful and polite, made the process stress free! I’m very cautious of my furniture but they handled everything carefully, would highly recommend!

Hears how you will be ripped off in an A to Z of day light robbery

1. Make contact with the provider flagged via a search engine
2. Email after doing your own quote - be then rung by somebody. All very non committal on email but on the telephone advising what to book based on what you tell them they have
3. You go back online to book based on the telephone call and the time advised to undertake the job
4. Removal men arrive - come in and act out their shock. Oh we were not aware you had all of this, we don’t be able to get this done in the time booked. We’ve also only bought a transit van so we will need to do at least 2 trips.
5. Let me go and ring the office and see what we can do, we’ve not got jobs booked this afternoon so we could stay on
6. You are pushed as it’s your removal day so need items gone so ask them to continue
7. It takes them approx 12 hours to move 6 miles a 1 bedroom flat
8. Before you know the actual price following your original quote you are asked to sign to say you have received X Y Z but not knowing how what you are signing for impacts on costs
9. Various prices added like double fees for after 7pm and various other things that were in small print that you probably didn’t take too much notice of as you’re removal was a half day starting first thing!
10. You are told they can’t leave your home until you’ve paid in full when the email invoice arrives
11. You’ll be left as a woman arguing with 2 large men in your home telling you they will ring other people to come by if you don’t pay and that’s exactly what happens
12. Your bill will be 4 times higher than the quote and you’ll be told if you can’t pay they will loan you the money on a 60% APR rate
13. The removal men will tell you they are not in charge they are just “the removal men” but when you look up the main man removing all of his pictures are dripping in jewellery in a roles Royce just to name but a few
14. Before you get your bill you’ll be asked to leave reviews online about their 5 star service and how they will get a good bonus if you do
15. Fortunately I told them I would do it later and why this site is full of positive reviews
16. As can be seen on this site when anybody comments negatively they have their GDPR breached by a manipulative 1 man band operation
17. When they are in your home they will threaten you with their in house legal team - whose ever heard of a 1 man band having their own legal firm !!? Trying intimation and fear as a way of ripping you off
18. Throughout the day they will tell you about the next days jobs etc and how little sleep they will now get as they’ve run seriously late unpacking your home thinking they are doing you a favour.

That is a step by step account of what will happen should you engage this company. A number of unhappy clients are rallying together and are going to take this all further in unity. Imagine being vulnerable or unable to pay!? Their gaslighting responses that aim to discredit or undermine those reporting! Shame on them please do not be fooled by a price, if it seems to good to be true it is and don’t be fooled by the “just the driver” act - that guy manipulating you is the operation!

Very happy with Nima. Will use them again.

Updated in response to NGS -

To say they were unaware of our displeasure is a complete fabrication. I had repeated discussions to find an amicable resolution but all they could do was threaten to pass the outstanding fee to a debt collection agency.

We were also contacted by one of the team from the day saying his was job was at risk which as per point 6 is strange as he is the sole director.

This left us with no option but to pay.

The only discount received was the journey time and the excessive packing charges. There was no compensation or understanding of the time lost due to their faulty vehicle.

There was no walkthrough to review the items as claimed.

NGS have also not reached out to contact us as claimed in their response.

1. Arrived late
2. Van broke down so delayed
3. Movers distracted by van delay
4. Aware of van issue so went slower
5. Move took 12 hours for 1 bed flat. 1 1/2 hour journey
6. Strange set-up. One of the movers told us to sort out any issues with the office but turns out he is the sole director of the company
7. Multiple items damaged
8. Excessive charge for packing materials
9. Tried to charge extra for miles
10. Complete lack of understanding for the impact the delay had on us.
11. Compensation and after care following the delay completely unsatisfactory

I would highly recommend that you avoid.

Happy happy happy customer ☺️

Service was amazing.
Everything was completed to a T!

I was impressed they moved my items without making any damages

Finished in a quick time with no mistake and everything was perfect