NGS Removal 

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Rated 1 out of 5 stars

I am disappointed to say that their customer after-care is non-existent. Despite having a decent removals service, a few items were damaged. I reported these via WhatsApp, two emails and 3 phone calls... See more

Rated 1 out of 5 stars

Before I explain why I had to give a really low rating, I want to say that the two movers were amazing, Annised and Samson - super lovely and kind - but the office or administrators at NGS removals we... See more

Company replied

Rated 5 out of 5 stars

Ken and Gomer were efficient, professional and made my move less stressful. They ensured they wiped down all of my furniture with anti-bacterial wipes before bringing it into my house and had gloves a... See more

Rated 5 out of 5 stars

Polite, professional service from start to finish Smooth and easy process from start to finish. Nima Group Services turned up on time and carefully packed all our stuff and carried them down 3 flig... See more

Company details

  1. Moving and Storage Service
  2. Carpet Cleaning Service
  3. Delivery Service
  4. Handyman
  5. Office Equipment Repair Service
  6. Office Supply Store

Written by the company

Packing, Moving And Cleaning. . Commercial & Residential Removal . Man And Van Services . Waste Clearance . Furniture Assembly . 24/7 Availability


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service from Nima group service

Was really happy Nima group service with the level of professionalism and the two guys who were involved were very Polite and professional gave me and my wife a wonderful service from start to finish, the whole moving process was very easy and smooth and Nima Group Services turned up on time ( 30 mins early then the time we agreed on) our things were carefully packed and wrapped, they managed to curry all of all our belongings down 3 flights of stairs. Transported to the pit new house with great services. Me and my wife would definitely recommend Nima group service

4 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very reliable company! They were considerate, efficient and did a great job. Will be using their services again and I highly recommend to others.

22 April 2021
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague!!

Avoid like the plague!!
The moving men caused damage to the property during the moving process and advised me I'd be compensated for the loss and only needed to provide the invoice for the repair to the company. I did exactly that but guess what, a month has passed and I still haven't heard from them. Let alone compensating me for the damage their employees caused, they don't even respond to my emails. So all I would say is hire them at your own peril because if anything goes wrong or if their men cause any damage, the loss would be yours and they won't take any responsibility. The worst customer experience I've ever experienced by far. Disgraceful company!

Update - After I left this review, NGS offered to give me my money back on the condition that I remove this review first. When I refused to remove my review and give in to their blackmail and coercion, they refused to compensate me for the damage caused by their employees. Absolutely shocking behaviour that I have never come across before!

21 April 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service! Both Bradley and Aniset were careful and considerate with my belongings.
I can't thank them enough for such fantastic service!

19 February 2021
Unprompted review
Rated 5 out of 5 stars

Really good customer service

Really good customer service! I was able to communicate with the team effectively before and during my move. I would definitely recommend this service 10/10 !

30 December 2020
Unprompted review
Rated 5 out of 5 stars

No hesitation in recommending them !

Polite, professional service from start to finish
Smooth and easy process from start to finish. Nima Group Services turned up on time and carefully packed all our stuff and carried them down 3 flights of stairs. Transported to the new house and unpacked with care. Cheerful, helpful, no shortcuts.

No hesitation in recommending them.

29 December 2020
Unprompted review

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