The course was interesting and helpful, although the required time for some of the sections is much too generous. This version is written more carefully and thoughtfully than earlier versions. The in-... See more
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Review summary
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What people talk about most
Reviews shaping this summary
While a lot of the material is repetitive a lot of it is worth reviewing. The only negative thing I would say about it is the amount of time that it takes to complete the course. There is no other par... See more
Company replied
I took away one star because of the targeted advertising at the end. You SHOULD NOT give those other insurance companies access to our information, or at least make investigating them optional. This i... See more
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The platform was user friendly and monitored your progress and activity on the site (in a good way). It assured that you were engaged with the content by being interactive or watching videos. I though... See more
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Company details
Written by the company
New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.
Contact info
313 West Main Street, 12953, Malone, United States
- 877-689-0674
- newyorksafetycouncil.com
3.9
Great
275 reviews
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its great I can do as much or as little…
its great I can do as much or as little at my convenience and pick up where I left off
17 June 2026
Reply from New York Safety Council
Thank you for the kind feedback! The ability to learn at your own pace — picking up right where you left off whenever it's convenient — is one of the things we're most proud of offering. We're glad it's working so well for you. Thank you for choosing New York Safety Council!
This is my fourth or fifth year and…
This is my fourth or fifth year and doing this and it’s an easy review of the rules of the road. You can do over many days.
17 July 2026
Reply from New York Safety Council
Thank you, June — and a big thank you for being such a loyal returning customer year after year! It's wonderful to hear that the course continues to serve as a helpful and easy review. The flexibility to complete it over multiple days is something our students really value. We look forward to seeing you again next year!
Easy course
Course was well presented and easy to take. My wife and I took the course in one weekend and we had our certificates within a week.
16 July 2026
Reply from New York Safety Council
Thank you for the wonderful review, B Derrick! We love hearing that you and your wife were able to complete the course together in a weekend — and congratulations on your certificates! We're glad it was well-presented and easy to follow. Enjoy your driving discount!
very negative and wasteful experience
Almost everything. I was not allowed to move on to the next modules. I had no luck in my attempts to contact customerservice for support. So I lost the money I paid for the course.
16 July 2026
Reply from New York Safety Council
Hi Rene, we're truly sorry for the trouble you experienced accessing the course modules and reaching our support team — that's not the experience we want for any of our students. We've reset your course and it's ready for you to log in and start now. If you need any additional support, please email us at supportspecialist@certus.com and we'll be glad to help. Thank you for your patience!
very easy to use
16 July 2026
Reply from New York Safety Council
Thank you, David! Simple and easy to use is exactly what we aim for. We appreciate you taking the time to share your experience!
Reply from New York Safety Council
Thank you for your feedback, Laverne. We're truly sorry that getting started felt more difficult than it should have — that's not the experience we want for you. We've gone ahead and issued a full refund on your behalf. Please allow 3–5 business days for it to be reflected on your end. We sincerely apologize for the inconvenience and appreciate your patience.
Couldn’t go beyond the first module
8 July 2026
Reply from New York Safety Council
Thank you for letting us know about this issue. We're sorry to hear you weren't able to progress past the first module — that's not the experience we intend. Your concern has been escalated internally and our team will be reaching out to you directly.
Reply from New York Safety Council
Hi Gail! We took a look at your account and wanted to clear things up — your course wasn't locked out. It simply hadn't been started yet and was close to expiring, so we went ahead and reset it for you. You now have 30 more days to complete the course, and it's all ready and waiting for you to log in and give it a try! We hope you enjoy it. If you run into any questions or concerns along the way, please don't hesitate to reach out to us at supportspecialist@certus.com — we're happy to help!
It was easy to follow
It was easy to follow, understandable and made a lot of sense. I also liked that I could start and stop when I got tired or needed to attend to something else and didn't have to start from the beginning.
6 June 2026
Reply from New York Safety Council
Thank you so much, Donna! We're so glad the course was easy to follow and that the flexible format worked well for you — being able to pause and pick back up right where you left off is one of our favorite features too. We appreciate you sharing your experience!
The experience was very easy and I like…
The experience was very easy and I like that I could stop and then come back to finish if I needed to.
20 June 2026
Reply from New York Safety Council
Thank you, John! That flexibility to stop and come back is something we know makes a real difference, and we're glad it worked well for you. Thanks for choosing New York Safety Council!
Cut the advertising!
I took away one star because of the targeted advertising at the end. You SHOULD NOT give those other insurance companies access to our information, or at least make investigating them optional. This is supposed to be a learning opportunity, not a commercial venture. The course itself was very good.
15 July 2026
Reply from New York Safety Council
Thank you for the feedback, Liz! We're sorry to hear that the experience at the end of the course wasn't what you expected — we completely understand your concern about privacy, and we appreciate you bringing it to our attention. We're glad to hear the course itself was very good, and we'll make sure your feedback is shared with our team. We truly appreciate you taking the time to share your thoughts!
It was easy to follow and the…
It was easy to follow and the instructions were clear and interesting
4 July 2026
Reply from New York Safety Council
Thank you so much, Linda! We're thrilled to hear you found the course easy to follow and the instructions clear and interesting — that's exactly what we strive for. We appreciate you taking the time to share your experience and hope to see you again!
The process was easy and relatively…
The process was easy and relatively quick. Being able to take the course on line was very convenient.
14 July 2026
Reply from New York Safety Council
Thank you, Liam! We're so glad you found the process easy and quick — and that the online format made it convenient for you. We appreciate you choosing New York Safety Council and hope to serve you again!
The most difficult part for me was…
The most difficult part for me was figuring out how to voice activate. My granddaughter knew immediately how to help.
16 July 2026
Reply from New York Safety Council
Thank you, Catherine! We love that your granddaughter was able to jump right in and help — sounds like you have a great tech support team at home! We're so glad you were able to get started, and we appreciate you taking the time to share your experience with us.
Great
Very informative and well organized.
There seemed to be a password recognition issue but easy change.
6 July 2026
Reply from New York Safety Council
Thank you so much! We're glad you found the course informative and well organized. We appreciate the heads-up on the password recognition issue — glad it was a quick fix! Thanks for sharing your experience with us.
the name on my account was wrong and…
the name on my account was wrong and because i started the course they refused to change the name or give me a refund THEIR ADVICE was to start over and buy it again/
2 July 2026
Reply from New York Safety Council
Thank you for sharing your experience, Joanna. We sincerely apologize for the frustration this caused — that's not the experience we want for our customers. Your concern has been escalated internally, and we will be reaching out to you directly to make this right.
I told you everything in the survey
5 July 2026
Reply from New York Safety Council
Thank you for taking the time to share your feedback, Renee. We're sorry to hear your experience didn't meet your expectations, and we truly appreciate you letting us know. We'll make sure your feedback reaches the right team.
Reply from New York Safety Council
Thank you, Annette! We're so glad the online format worked well for you — convenience is a big part of what we strive for. We appreciate you choosing New York Safety Council and hope to see you again!
Reply from New York Safety Council
Thank you, Mohammed! We really appreciate the kind words — so glad to hear you had a great experience. We hope to see you again!
Time to change this course delivery…
Time to change this course delivery platform. An interactive, video enhanced course rather than a mono voice with far too much information would greatly help to achieve the goal.
I would pay more for a better educational experience.
I am a senior driver participating for an insurance discount. My background and informational needs differ from a teenager or younger inexperienced driver.
I would not recommend this course to others. My insurance company should investigate other platforms for my specific educational needs.
14 July 2026
Reply from New York Safety Council
Thank you for taking the time to share such detailed feedback, Ann. We sincerely apologize that the course delivery didn't meet your expectations — your perspective as a senior driver is genuinely valuable to us. We're sorry for the inconvenience, and we'll make sure your feedback is shared with our team.
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