New Home Quality Control LTD Reviews 

361
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism and thoroughness, often highlighting the detailed inspections and comprehensive reports provided. The staff members are frequently described as friendly, knowledgeable, and accommodating, making the entire process smooth and reassuring. Many people found the service to be excellent value for money, noting that the cost was well justified by the numerous issues discovered that they would have otherwise missed. Reviewers also appreciate the quick response times and the efficiency in delivering detailed reports, often within 24 hours. However, some people were dissatisfied with the service, mentioning unresponsiveness to queries and a perceived lack of willingness to answer basic questions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, thoroughness, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the high attention to detail in snagging... See more

Response time

Consumers consistently report positive experiences with response times, highlighting the quick turnaround for... See more

Value for money

Users describe positive interactions with value for money, consistently stating that the service is worth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Johnny from New Home Quality Control out to do snag. Really nice guy explained everything very well and nothing was an issue happy to answer any questions even after the snag. 115 issues found... See more

Rated 5 out of 5 stars

We had Johnny attend our property on Sunday who was great, very friendly and informative with various issues around our new build home. We’re very happy with the quality of the documentation provide... See more

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

Honestly, I had Helen as my inspector and she was great, really pleasant to talk to and told me about everything she was completing in the inspection. Helen completed her work in around 3 hours and... See more


Company details

  1. License Bureau

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(361)

211 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication and very thorough

Great communication and very thorough. Tony was very efficient and talked us through the whole process. He was happy to answer any questions we had, and accomdating to our situation. Report was sent quickly and was very detailed. Highly recommend

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Snagging report by Helen

Our snagging report by Helen was thorough and clear, and put us at ease knowing that a professional has reviewed the property to the correct standards. Thank you Helen for your work.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I was delighted with the quality of my…

I was delighted with the quality of my survey undertook by NHQC and the super fast turnaround on completion of my new build. It made kickstarting the dreaded snagging process a whole lot easier for me, with every feature itemised and photographed in detail. It was definitely worth the money and I’d advise anyone purchasing a new build house to have a survey undertaken. I couldn’t thank you enough!

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, great customer service and flexible too. Report was back within 24-48 hours and contained in-depth reports of reported issues.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Really easy booking process

Really easy booking process, Will was our snagger and was great gave us a message the day before to make sure we had no questions etc. The snagging report was completed the day after and spotted lots of things I would have missed, definitely would recommend to get a snag report done!

14 October 2025
Unprompted review
Rated 4 out of 5 stars

Engineer on site was excellent

Although the HQ never responded to my query about a thermal survey, the engineer who carried out the service was first rate... polite, professional and took time to answer our questions. Received a full report early next morning.

9 October 2025
Unprompted review
New Home Quality Control LTD logo

Reply from New Home Quality Control LTD

good afternoon

Thanks for the feedback. this is something we take seriously and will look into internally as to why the response to your enquiry never happened
Can you please email us with your address for us to take a look into this for you

Rated 5 out of 5 stars

Outstanding

Tony, who did the house inspection for us is excellent. He is precise, punctual, efficient and nice. Patiently answer all my questions and explain things well. The report also clear and delivered very fast. The contact point with email also efficient, responsive. Highly recommend.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service from start to finish

Absolutely amazing service from start to finish, phoned up for next day appointment and were more then happy to help, Helen the surveyor got in touch straight away and let us know timings ect with no delay, Helen arrived and was fantastic from start to finish, professional, lovely to talk to, explained everything in detail as she was going through the house, Helen made the moving in experience so much more calm and relaxed and eased our minds with the house, Would highly recommend the company and if your lucky enough to have Helen you will be in great hands! Thank you

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing snagging service

We had johnny out to snag our new build property and we can’t fault the service ! He was very chatty and friendly and took time to complete the service thoroughly. Also very helpful In answering all our questions and explained everything perfectly would highly recommend

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

My dealing with New Home Quality Control was amazing. After initial contact they gave excellent advice about when to book in the visit. When it came to the visit Tony who came on the day was amazing. He had no issues explaining certain things to me on the day and gave a thorough explanation of what he was going to do and updated while he was carrying out the different checks.

The report we have received is very detailed and very useful.

Would definitely recommend for anyone needing a snagging visit.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. Communication was fast when requesting an appointment, kept updated on the scheduled arrival time and also the receipt of the report after the inspection had been conducted. The report is well compiled and professional. Highly recommend!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch

Very responsive, professional and highly competent. Stefan arrived early and provided a frankly unbelievably detailed report within 48 hours. Highly recommended

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service!

Very happy with the end result that was provided, snags listed clearly and in detail giving a reason behind it to back it up.

Had delays after delays with the build being completeled and they were more than happy to work around available dates I had aswell.

Stefan was very friendly and done a great job. Would happily book again for any further purchases and recommended to friends!

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and easy going inspector

Very friendly and easy going inspector, had good communication throughout from start to finish and picked up on small details that wouldn’t have been picked up on otherwise, very knowledgeable and explains everything well

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

NHQC were recommended by a friend who used them recently.

Joe came out to perform an inspection on a new build flat. He communicated his arrival time with enough warning and arrived when expected.

The inspection was done quickly and to a high standard. It's very obvious both from the on-the-day engagements as well as the report post-inspection that he knew what to look for. He was friendly throughout and answered any questions I had proficiently. He explained the post-inspection process and gave me a solid expectation for what would come in the report and how to approach it with the developer.

The admin staff have been superb as well, responding quickly and professionally, and accommodating an unfortunate shift in the timeline too.

If you're thinking of having a home inspection done, I can not recommend NHQC highly enough. From start to finish they have been fantastic.

1 October 2025
Unprompted review

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