New Home Quality Control LTD Reviews 

361
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism and thoroughness, often highlighting the detailed inspections and comprehensive reports provided. The staff members are frequently described as friendly, knowledgeable, and accommodating, making the entire process smooth and reassuring. Many people found the service to be excellent value for money, noting that the cost was well justified by the numerous issues discovered that they would have otherwise missed. Reviewers also appreciate the quick response times and the efficiency in delivering detailed reports, often within 24 hours. However, some people were dissatisfied with the service, mentioning unresponsiveness to queries and a perceived lack of willingness to answer basic questions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, thoroughness, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the high attention to detail in snagging... See more

Response time

Consumers consistently report positive experiences with response times, highlighting the quick turnaround for... See more

Value for money

Users describe positive interactions with value for money, consistently stating that the service is worth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Johnny from New Home Quality Control out to do snag. Really nice guy explained everything very well and nothing was an issue happy to answer any questions even after the snag. 115 issues found... See more

Rated 5 out of 5 stars

We had Johnny attend our property on Sunday who was great, very friendly and informative with various issues around our new build home. We’re very happy with the quality of the documentation provide... See more

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

Honestly, I had Helen as my inspector and she was great, really pleasant to talk to and told me about everything she was completing in the inspection. Helen completed her work in around 3 hours and... See more


Company details

  1. License Bureau

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(361)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend

The booking process was straight forward. I received the quote quicker than expected. They managed to offer me an appointment within a few days despite the short notice. Visit went smoothly, received a detailed report within 24 hours! I paid £350 which is a lot of money but I assume the 66 issues identified would cost me a lot more to sort out if I had to pay for them. Would highly recommend for peace of mind, thank you for a smooth service from start to finish.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

SNAGTASTIC!


I had my new-build home snagging inspection carried out by Orlando, and I honestly couldn’t be happier with the service. He was absolutely amazing, incredibly thorough, professional, and knowledgeable from start to finish.

Orlando walked me through everything I needed to understand, including the relevant NHBC standards, and explained each issue clearly and calmly. He also reassured me on a few concerns I had, which really put me at ease. The final report was extremely detailed and has given me a solid foundation to go back to my developer and demand the level of quality I’ve paid for.

I would 100% recommend Orlando and the company to anyone needing a snagging inspection. Brilliant job all round. Thank you again to Orlando and the whole team!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, had a short notice call for a pre completion snagg meeting. New Home Quality Control had availability and did a great job gaining site access and produced a brilliant report. I throughly recommend them! It’s certainly worth getting a professional!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

All for simple, from booking to final report smooth and quick no hassles. Surveyor excellent, on time, methodical in approach, answered all questions clearly and listened to us. No hesitation in recommending them

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Very detailed inspection

Very detailed inspection. Johnny spotted snags we would never have picked up in a million years. Good to know that our house is a good build in general.
Booking was easy and we received formal report the next day. So thank you😊

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service.

Absolutely brilliant service and report.
For the small cost it provides evidence to support conversations which otherwise may be more tricky.
Worth every penny and some.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

So worth the money

Tony and the team were fab from start to finish! They came out promptly on day of survey and completed a thorough inspection and was also friendly whilst at the property!
Thank you!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Very thorough

Very thorough, and noticed a lot of things I didn’t. They were also very flexible and accommodating with finding a time that worked best for me. They also got the report to me quicker than I expected, which was great.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service from start to finish. I contacted them on the Friday and within a week a survey was organised and the report given to me. I'd highly recommend their services.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended!! Thank you Helen! 🤍

I would like to sincerely thank Helen for conducting our Snagging Survey. Working with New Home Quality Control was a very smooth experience, and the team communicated clearly and effectively throughout the process.

Helen kept us updated regularly and the survey results were thorough, well-organized, and easy to understand. She was extremely helpful in explaining aspects that we initially found confusing.

Thank you, Helen, for all your support and guidance. We truly appreciate your assistance!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Arranging the survey was very straightforward

Arranging the survey was very straightforward. Johnny got in touch to confirm and arrived when he said he would. He picked up little things that I would have missed and put them all in a clear concise report that I can give the builder and ensure they are all ticked off. Johnny was very friendly and helpful.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Never phoned back

Never phoned back , also some points are not valid such as lead upstands are fine at 75mm and ground levels should be .225mm below damp course. Any future customer will find this firm does not like to answer the phone and are rude when they reply to E mails.

12 November 2025
Unprompted review
New Home Quality Control LTD logo

Reply from New Home Quality Control LTD

Hi there,
We take all feedback seriously, but in this case we feel it’s important to clarify a few points for accuracy.

Firstly, regarding the technical comment: the damp-proof course (DPC) in relation to external ground level should be 150mm, in line with accepted building regulations. The 225mm figure refers to the cavity below the DPC, not the ground level itself. We are clarifying this to avoid any confusion for genuine customers.

We also have no record of this individual ever using our inspection services. To our knowledge, the reviewer has not been a customer, and therefore the comments made do not reflect any first-hand experience of our work.

It may also be helpful to note that the reviewer had previously contacted us regarding a job opportunity. We responded to his enquiry, and after assessment we decided not to progress with an application. As no working relationship was established and no service was provided, the details in the review do not relate to any actual inspection or customer interaction.

We remain fully committed to providing accurate, professional, and independent reports to all genuine clients. If anyone has genuine concerns or wishes to discuss our services directly, we are always happy to help.

Rated 5 out of 5 stars

Very detailed and diligent

Very detailed and diligent. Explained the process and was all round a great experience.
It is a must to have your house snagged giving the current crop of home developers we have.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Really good detailed report provided at…

Really good detailed report provided at the end, with pictures for everything and clear references to NHBC requirements. Very helpful and good value for money. Only slight criticism, email communication could be a bit more courteous (very short, to-the-point answers given only).

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I’m really glad I found New Home Quality Control for my pre-completion inspection. The booking process was very easy, and Tony was amazing at his job — professional, friendly, and very knowledgeable. Communication throughout was excellent, and the inspection report was incredibly thorough, including detailed notes and clear photos of every little issue. I highly recommend this company to anyone looking for a reliable and professional home inspection service.

28 October 2025
Unprompted review

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