We had Johnny from New Home Quality Control out to do snag. Really nice guy explained everything very well and nothing was an issue happy to answer any questions even after the snag. 115 issues found... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.
Contact info
unit 11 llanelli busines park, sa14 8lq, swansea, United Kingdom
- 01792 344112
- info@newhomequalitycontrol.co.uk
- newhomequalitycontrol.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would highly recommend
The booking process was straight forward. I received the quote quicker than expected. They managed to offer me an appointment within a few days despite the short notice. Visit went smoothly, received a detailed report within 24 hours! I paid £350 which is a lot of money but I assume the 66 issues identified would cost me a lot more to sort out if I had to pay for them. Would highly recommend for peace of mind, thank you for a smooth service from start to finish.
SNAGTASTIC!
I had my new-build home snagging inspection carried out by Orlando, and I honestly couldn’t be happier with the service. He was absolutely amazing, incredibly thorough, professional, and knowledgeable from start to finish.
Orlando walked me through everything I needed to understand, including the relevant NHBC standards, and explained each issue clearly and calmly. He also reassured me on a few concerns I had, which really put me at ease. The final report was extremely detailed and has given me a solid foundation to go back to my developer and demand the level of quality I’ve paid for.
I would 100% recommend Orlando and the company to anyone needing a snagging inspection. Brilliant job all round. Thank you again to Orlando and the whole team!
Great service
Great service, had a short notice call for a pre completion snagg meeting. New Home Quality Control had availability and did a great job gaining site access and produced a brilliant report. I throughly recommend them! It’s certainly worth getting a professional!
Excellent company to deal with
All for simple, from booking to final report smooth and quick no hassles. Surveyor excellent, on time, methodical in approach, answered all questions clearly and listened to us. No hesitation in recommending them
Very detailed inspection
Very detailed inspection. Johnny spotted snags we would never have picked up in a million years. Good to know that our house is a good build in general.
Booking was easy and we received formal report the next day. So thank you😊
Absolutely brilliant service.
Absolutely brilliant service and report.
For the small cost it provides evidence to support conversations which otherwise may be more tricky.
Worth every penny and some.
So worth the money
Tony and the team were fab from start to finish! They came out promptly on day of survey and completed a thorough inspection and was also friendly whilst at the property!
Thank you!
Very thorough
Very thorough, and noticed a lot of things I didn’t. They were also very flexible and accommodating with finding a time that worked best for me. They also got the report to me quicker than I expected, which was great.
Excellent
Excellent service from start to finish. I contacted them on the Friday and within a week a survey was organised and the report given to me. I'd highly recommend their services.
100% recommended!! Thank you Helen! 🤍
I would like to sincerely thank Helen for conducting our Snagging Survey. Working with New Home Quality Control was a very smooth experience, and the team communicated clearly and effectively throughout the process.
Helen kept us updated regularly and the survey results were thorough, well-organized, and easy to understand. She was extremely helpful in explaining aspects that we initially found confusing.
Thank you, Helen, for all your support and guidance. We truly appreciate your assistance!
Really happy with the quality and speed…
Really happy with the quality and speed of service. John, from the NHQC team, was very thorough with the survey and welcomed all my questions.
Arranging the survey was very straightforward
Arranging the survey was very straightforward. Johnny got in touch to confirm and arrived when he said he would. He picked up little things that I would have missed and put them all in a clear concise report that I can give the builder and ensure they are all ticked off. Johnny was very friendly and helpful.
Never phoned back
Never phoned back , also some points are not valid such as lead upstands are fine at 75mm and ground levels should be .225mm below damp course. Any future customer will find this firm does not like to answer the phone and are rude when they reply to E mails.

Reply from New Home Quality Control LTD
Very detailed and diligent
Very detailed and diligent. Explained the process and was all round a great experience.
It is a must to have your house snagged giving the current crop of home developers we have.
Really good detailed report provided at…
Really good detailed report provided at the end, with pictures for everything and clear references to NHBC requirements. Very helpful and good value for money. Only slight criticism, email communication could be a bit more courteous (very short, to-the-point answers given only).
Quick and seamless process
Quick and seamless process, provided a full report within 24 hours. Would highly recommend.
Excellent Service
I’m really glad I found New Home Quality Control for my pre-completion inspection. The booking process was very easy, and Tony was amazing at his job — professional, friendly, and very knowledgeable. Communication throughout was excellent, and the inspection report was incredibly thorough, including detailed notes and clear photos of every little issue. I highly recommend this company to anyone looking for a reliable and professional home inspection service.
Would 100% recommend and use this…
Would 100% recommend and use this service again extremely efficient and friendly. Very happy customer.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







