Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... See more
Company replied
Location
Switch location15b Cosgrove Way, LU1 1XL Luton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... See more
Company replied
Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... See more
Company replied
On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house. I was called by the engineer and asked to attend the local site for the works to be ca... See more
Company replied
Company details
About National Windscreens - Luton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
15b Cosgrove Way, LU1 1XL, Luton, United Kingdom
4.4
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Luton
Thank you for your positive feedback!
Reply from National Windscreens - Luton
We appreciate you sharing that it was easy to organise, local, polite and quick! We are so happy you were pleased with our work.
Reply from National Windscreens - Luton
We appreciate you sharing. We are happy to hear that you received very good customer service from our team.
Reply from National Windscreens - Luton
We're happy to hear that you had a 1st class experience with someone knowledgeable. We appreciate your positive feedback and thank you!
Windscreen not ready and additional charges
Windscreen wasn't onsite for the first booking and not advised until we were nearly at the centre. Took 3 weeks for the windscreen to arrive ready for fitting and then tried to charge additional money when it had already been paid for at the time of the initial booking
Was supposedly resolved but still being asked for more money !!!
1 April 2026
Reply from National Windscreens - Luton
We appreciate you bringing this to our attention. We're sorry the windscreen wasn't available at your first appointment and about the delay. We're also concerned about the additional charge issue after the initial payment. We are looking into this to ensure accurate billing.
Clear and Thorough
Office available for work, quality work, efficient, clean, advised clearly on the post-instructions.
3 April 2026
Reply from National Windscreens - Luton
We appreciate your positive feedback! We are so happy to learn that you found the office suitable for work, the work of high quality, and the team efficient. We're also glad the post-instructions were clear.
Reply from National Windscreens - Luton
We're happy the booking process was straightforward and positive for you. Thank you for sharing your feedback; we appreciate it very much!
Punctuality
Punctuality, professionalism, and transparency are only some examples to describe how the team handled my situation.
Thank you guys.
30 March 2026
Reply from National Windscreens - Luton
We appreciate your positive feedback. We're so happy to learn that the team displayed punctuality, professionalism, and transparency in handling your situation. Thank you!
Reply from National Windscreens - Luton
We appreciate you sharing that our work was efficient and of high quality! We are so happy you were pleased with our service.
Broken Sun Visor and hand marks on headliner
I am writing to raise a formal complaint regarding the condition of my vehicle following the recent windscreen replacement carried out by your operative.
I would like to make it clear that my vehicle was in perfect condition prior to the work being undertaken. However, I discovered this morning that the driver-side sun visor is now broken. As the sun visor is only typically used in bright conditions, I did not notice the issue immediately. Upon using it today, I found that it is fully detached/broken from one side.
It is also concerning that the operative neither repaired the damage nor informed me of it at the time of completion.
In addition, there are visible installer hand marks on the headliner above and surrounding the windscreen following the replacement, which indicates a lack of care and professionalism during the work.
This situation is unacceptable, and I expect this matter to be addressed promptly. I request that the damaged sun visor be repaired or replaced at no cost to me, and that the interior marks are properly cleaned.
I look forward to your prompt response.
28 March 2026
Reply from National Windscreens - Luton
I am sorry to hear this. I have raised this to your local branch and our Customer Relations department. They will contact you to discuss this issue further.
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy repair experience and collected…
Easy repair experience and collected our car 3 hours later. All good so far.
20 March 2026
Reply from National Windscreens - Luton
We're happy to hear that your repair was easy and efficient! Thank you for your positive feedback; we appreciate your time and business.
Reply from National Windscreens - Luton
We appreciate you sharing that our service was polite and professional! We are so happy you were pleased with our team's work.
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Well efficient & effective Service…
Well efficient & effective Service provided by the team at National Windscreen , replacement of my Mercedes AMG LINE Sports .
Thankyou
18 March 2026
Reply from National Windscreens - Luton
We're delighted to hear about the efficient and effective service you received from our team for your Mercedes AMG LINE Sports replacement. Thank you for your positive feedback!
Reply from National Windscreens - Luton
We appreciate you sharing that our service was quick and professional! We are so happy you were pleased with our work.
Excellent service
Excellent service, great job completed and really nice staff. Many thanks
13 March 2026
Reply from National Windscreens - Luton
We appreciate your positive feedback! We are so happy to learn that you found our staff nice and the service and job excellent.
Reply from National Windscreens - Luton
We appreciate your positive feedback! We're so happy to hear that you enjoyed our friendly staff, coffee, and warm waiting room.
ABSOLUTELY USELESS
If I could rate a 1 I would. UTTERLEY useless. Advise it is going to be a 08:30/9 drop off - I accomodate by changing everything around within my day. Then an email the afternoon before advising its now 10am.... i try NUMEROUS times to contact them yesterday afternoon. They were supposed to return call - never did. I can't do that time - it's too late. I have a car I can't drive in rain as the windscreen will shred the wipers. And they say 'I can only apologise...' I would NEVER recommend
11 March 2026
Unprompted review
Reply from National Windscreens - Luton
We appreciate you bringing this to our attention. We're very sorry about the late change to your drop-off time and the difficulty reaching us. We know how disruptive schedule changes can be, especially with your vehicle limitations. We'll review our communication process to prevent this from happening again.
John has done great job.
John has done great job, barely visible. Nice, polite and quick service on the drive. Thank you.
27 February 2026
Reply from National Windscreens - Luton
We're happy to hear that you received nice, polite, and quick service! We appreciate your positive feedback and are glad the work was barely visible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.