Helpful Team who completed the windscreen job same-day - didn't have the window wipers in stock but I was reimbursed immediately! Apart from that all good - thank you
Company replied
Location
Switch location15b Cosgrove Way, LU1 1XL Luton, GB
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Reported cracked to insurance on 29th May. Replacement had to be cancelled twice due to replacement being damaged and bad weather. Fitted on the 19th June. Fitter was polite, kept me informed as t... See more
Company replied
Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... See more
Company replied
Friendly staff who completed the windscreen replacement quickly. Good instructions on aftercare. Not possible to speak to branch on phone which would have been helpful to confirm details in advance... See more
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Company details
About National Windscreens - Luton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
15b Cosgrove Way, LU1 1XL, Luton, United Kingdom
4.4
Excellent
165 reviews
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fast and quality service
7 July 2026
Reply from National Windscreens - Luton
Thank you for your positive feedback! We are so pleased to hear that you experienced such fast and quality service. We truly appreciate you taking the time to share your experience with us.
3 stars is quite a low mark for me and…
3 stars is quite a low mark for me and I have few reasons
1: the depot is in an industrial estate a fair distance from any facilities. A 10 minute walk to the nearest bus stop to take you to the town centre.
2: On a baking hot day the waiting facilities are sparse and no fans or air con were available so had to leave as the appointment could have taken 4 hours.
3: Windscreen appears to be fine ...but they have managed to trap a rear camera lead in the radar array. Due to the above I don't fancy going back to the depot to retrieve it as it will involve removing the surround and possibly having to recalibrate again and for the time and effort required I would be better off purchasing a new camera.
4. Times for fitting could be a lot more specific ....However long the screen takes to fit plus the refitting and calibration another 60 mins max.
5: Staff wee very friendly and helpful.
10 July 2026
Reply from National Windscreens - Luton
We appreciate you taking the time to share your detailed feedback. We are truly sorry to hear about the inconveniences you experienced during your visit. We understand that the depot's location and the lack of comfortable waiting facilities on a hot day were frustrating. We also regret that there was an issue with your rear camera lead after the windscreen replacement. We are reviewing our fitting procedures and the information provided regarding appointment durations to ensure a more accurate and comfortable experience for all our customers. Your comments about our staff being friendly and helpful are noted, and we will use your feedback to improve our services.
I was surprised just how quickly and…
I was surprised just how quickly and efficently the job was done all the old glass cleaned a job well done
8 July 2026
Reply from National Windscreens - Luton
We're so pleased to hear how quickly and efficiently the job was completed, and that all the old glass was cleaned. Thank you for your kind words about a job well done!
Helpful Team who completed the…
Helpful Team who completed the windscreen job same-day - didn't have the window wipers in stock but I was reimbursed immediately! Apart from that all good - thank you
30 June 2026
Reply from National Windscreens - Luton
We're so pleased to hear our team was helpful and completed your windscreen job on the same day. We apologize for the inconvenience regarding the window wipers, but we're glad we could reimburse you immediately. Thank you for your positive feedback!
Service was done quick and process was…
Service was done quick and process was explained fully. Thank you
30 June 2026
Reply from National Windscreens - Luton
We're so pleased to hear that our service was quick and that the process was fully explained to you. Thank you for your positive feedback!
Replacement windscreen
Reported cracked to insurance on 29th May. Replacement had to be cancelled twice due to replacement being damaged and bad weather.
Fitted on the 19th June.
Fitter was polite, kept me informed as to what he was doing. Fitted all ok.
22 June 2026
Reply from National Windscreens - Luton
We appreciate your feedback and are glad to hear the fitter was polite and the installation was completed to your satisfaction. We regret the delays you experienced due to the damaged replacement and weather.
Efficient service
23 June 2026
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service and was very…
Great customer service and was very quick when replacing windscreen. I’m not sure of the name but a colleague came out and guided me to the workshop as I couldn’t find it. Just want to say thanks
26 June 2026
Reply from National Windscreens - Luton
We're so pleased to hear you received great customer service and that your windscreen replacement was quick. We're glad a colleague was able to guide you to our workshop. Thank you for your kind words!
Great Service!
Friendly staff who completed the windscreen replacement quickly. Good instructions on aftercare. Not possible to speak to branch on phone which would have been helpful to confirm details in advance but would definitely recommend and use them again.
26 June 2026
Reply from National Windscreens - Luton
We're pleased to hear our staff were friendly and completed your windscreen replacement quickly, and that you found the aftercare instructions helpful. We appreciate your feedback regarding contacting the branch directly and will take this into consideration. Thank you for your recommendation!
Reply from National Windscreens - Luton
We're so pleased to hear you received perfect service and found our staff to be amazing and very efficient. Thank you for your kind feedback!
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Luton
We're glad our service was quick and efficient. Thank you!
Seemless and Rep was Nice!
9 June 2026
Reply from National Windscreens - Luton
We're glad to hear it was seamless and our representative was nice! We appreciate your feedback.
Excellent service from young trainee
17 June 2026
Reply from National Windscreens - Luton
We appreciate your kind words.
Very poor service
Very hard to make an appointment with local depot number being redirected, then a very long wait, having then got through the phone was cut off your end. On the day no calls etc & the online tracker showed 1 appointment before me - i'll wait in then, then it jumped to 3 appointments before me - I had time to pop out for some milk etc & as I opened the door to leave 2 of your vans turned up . . . . . . . .
Van left dirty with glue scrapings etc on dash board & only 1 half of the new screen cleaned outside - RHS/ only 1 half of the screen cleaned inside LHS
& possibly not your fault insurance policy says "windscreen excess £25" but you charge £100 & no receipt
16 June 2026
Reply from National Windscreens - Luton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Great customer experience and speedy service
I was able to drop my car off as soon as National Windscreens and work from their office space while I waited for my windscreen to be fixed. Staff were friendly and helpful and fixed my windscreen quickly and efficiently.
8 June 2026
Reply from National Windscreens - Luton
We're delighted you could work comfortably while we quickly and efficiently fixed your windscreen. We appreciate your kind words about our friendly staff. Thank you for your positive feedback!
Reply from National Windscreens - Luton
We're glad our operator was friendly and the repair was quick!
Great rear side window replacement
Rear side window was broken, before I went on holiday, leaving my car at Luton airparks.
Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of the job progress and sending me a detailed completion report. Technician even cleaned up the excess glass from inside the vehicle, before leaving.
Great job
Easy booking process, even while away on holiday.
1 June 2026
Reply from National Windscreens - Luton
We're so pleased to hear about your positive experience, especially while you were on holiday. We're glad our team could assist with your car's window and keep you informed every step of the way.
Great service and staff called me when…
Great service and staff called me when ready as I got bus in to town as appointment could take up to 4 hours
2 June 2026
Reply from National Windscreens - Luton
We're so glad we could accommodate your travel plans and keep you informed. We appreciate your positive feedback!
Very nice staff with a big experience…
Very nice staff with a big experience what they do, and very quick replacement windscreen for Ford Puma
25 May 2026
Reply from National Windscreens - Luton
We appreciate your positive feedback! We're glad our staff was nice and experienced, providing a quick replacement.
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