Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... See more
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Location
Switch location15b Cosgrove Way, LU1 1XL Luton, GB
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It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... See more
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Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... See more
Company replied
On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house. I was called by the engineer and asked to attend the local site for the works to be ca... See more
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Company details
About National Windscreens - Luton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
15b Cosgrove Way, LU1 1XL, Luton, United Kingdom
4.4
Excellent
189 reviews
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Great customer experience and speedy service
I was able to drop my car off as soon as National Windscreens and work from their office space while I waited for my windscreen to be fixed. Staff were friendly and helpful and fixed my windscreen quickly and efficiently.
8 June 2026
Reply from National Windscreens - Luton
We're delighted you could work comfortably while we quickly and efficiently fixed your windscreen. We appreciate your kind words about our friendly staff. Thank you for your positive feedback!
Reply from National Windscreens - Luton
We're glad our operator was friendly and the repair was quick!
Great rear side window replacement
Rear side window was broken, before I went on holiday, leaving my car at Luton airparks.
Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of the job progress and sending me a detailed completion report. Technician even cleaned up the excess glass from inside the vehicle, before leaving.
Great job
Easy booking process, even while away on holiday.
1 June 2026
Reply from National Windscreens - Luton
We're so pleased to hear about your positive experience, especially while you were on holiday. We're glad our team could assist with your car's window and keep you informed every step of the way.
Great service and staff called me when…
Great service and staff called me when ready as I got bus in to town as appointment could take up to 4 hours
2 June 2026
Reply from National Windscreens - Luton
We're so glad we could accommodate your travel plans and keep you informed. We appreciate your positive feedback!
Very nice staff with a big experience…
Very nice staff with a big experience what they do, and very quick replacement windscreen for Ford Puma
25 May 2026
Reply from National Windscreens - Luton
We appreciate your positive feedback! We're glad our staff was nice and experienced, providing a quick replacement.
Hi didn’t vacuum out the air and suck…
Hi didn’t vacuum out the air and suck through the glue can still see all the stone chip looks worse than before the repair
28 April 2026
Reply from National Windscreens - Luton
We're sorry the repair didn't meet your expectations. Unfortunately, we can't guarantee the appearance after the repair. Our goal is to restore the strength of the windscreen and to contain the damage
It was great
13 May 2026
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The service at national windscreens was…
The service at national windscreens was efficient and fast. Staff (Sam) very courteous
13 May 2026
Reply from National Windscreens - Luton
We appreciate your feedback! We're so happy to hear that our service was efficient and fast, and our staff was courteous.
Reply from National Windscreens - Luton
We appreciate you letting us know our staff and service were excellent! We are so happy.
Reply from National Windscreens - Luton
We appreciate your feedback and regret that the work was not as tidy as you expected. We'll review our processes to improve.
New windscreens
Wasn't aware of the policy regarding screen cams and when I drove away didn't immediately notice the dangling cam. Anyway got it sorted later. Everything appears to be normal and no issues!
7 May 2026
Reply from National Windscreens - Luton
We appreciate your feedback and are sorry about the screen cam issue. We're glad everything is sorted out and there are no further problems. We value your business.
Excellent service from the Luton branch…
Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request, which was very important for me.
All the staff were professional, polite, and did an excellent job. The whole experience was smooth and stress-free. Highly recommended. Thank you again to the whole team
7 May 2026
Reply from National Windscreens - Luton
We're happy to hear about your excellent experience with the Luton branch. It's wonderful to know that the team was professional and accommodating in changing your appointment. We appreciate your recommendation; thank you!
Was very quick and comms were great
4 May 2026
Reply from National Windscreens - Luton
We're happy to hear that you had a quick experience, and our communications were great. We appreciate your feedback.
Reply from National Windscreens - Luton
We appreciate you sharing that our service was excellent from start to finish! We are so happy you were pleased with us.
I returned my car after the windscreen…
I returned my car after the windscreen was replaced because the base plastic very close to the wipers was loose and water was going through the gap. I was expecting the gap to close after returning the car but I found out the plastic has been damaged in the process of fixing the gap. This is a very bad experience because the quality of work done is very bad and I want the plastic replaced. Thanks
23 April 2026
Reply from National Windscreens - Luton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Kept to time and was efficient.
21 April 2026
Reply from National Windscreens - Luton
We appreciate you sharing that our service was timely and efficient! We are so happy you were pleased with us.
Service really good but waiting room…
Service really good but waiting room had no facilities whatsoever.
22 April 2026
Reply from National Windscreens - Luton
We appreciate your feedback on our service and the waiting room's facilities. We will consider improvements. Thank you.
Long wait
After a five hour wait at the depot, they wanted me to come back the next day - not great for a maximum four hour service. Staff were polite but clearly overworked
21 April 2026
Reply from National Windscreens - Luton
We appreciate your feedback and are sorry about the extensive wait time and inconvenience. We will address the staffing issues to improve our service.
Reply from National Windscreens - Luton
We appreciate you sharing that you were impressed with the service! We are so happy you were pleased with us.
Reply from National Windscreens - Luton
We regret that your experience was unsatisfactory. We'll address this to improve our service.
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