Whilst the replacement was good the experience beforehand wasn’t so good. Twice before I actually received the replacement I was booked in and the first occasion the replacement had been damaged and on then2nd occasion no one showed up. I received no call to advise what had happened and had to chase up myself. What compounded this was that I took two afternoons off work unpaid for the missed appointments

The first team came with the wrong window and told me that they had re ordered the correct one. I also called to check this had been done.
On the day of fitting,
I had a phone call to say he was on his way and he talked me through what he was going to be doing. Took around 40 minutes. I went to see the completed job.
Very impressed, no mess or damage.
Thank you

The guys were brilliant. Clearly they had a lot on but they were courteous and helpful throughout. I couldn’t fault their attitude and willingness to help. Bravissimo!

Arrived within the specified time slot. Job was done quickly and efficiently. Dean was polite and courteous throughout his visit

My replacement screen was scratched when i turned up for my apointment. I returned the next morning to find that the second replacement had not arrived overnight. Cant fault the fitters but the supply chain side was very poor

the young lad who did the job was great 10/10 only downfall is where the workshop is ipswich get someone to pick you up

The place was dirty and short if staff. To have my car booked in at a time and then find when I have just got my car into the workshop another customer arrives on spec wanting a chip to be repaired and the fitter does his repair first. Not good !

Excellent service direct to my door, saved the hassle of driving to get to a repair shop.
Technician was experienced and it was finished within 30 mins

Polite member , quick work .

Although I had to call severally to know the update, the arrival of the Techinician was still on time, he was very friendly and professional. Coming to my work place to replace the Windscreen really saved me a lot of stress

Three weeks ago I booked a replacement slot to be told less then 24hrs before appointment they didnt have the screen.
Day booked off, new car change Friday (New Screen Part of The Deal) New car next week booked for travel..
Terrible service as cant even give me a date to re book...One to avoid!

Easy to deal with, excellent work. They repaired my windscreen chip and I can't see where the damage was from the outside. Strongly recommend this company.

first visit was rescheduled after fitter found scratch on new screen,
came back after getting another screen 8 days and did an excellent job of fitting it.

My vehicle was returned with a fault - hazard warning detection no longer works. I called the branch where it was almost impossible to hear the conversation because of huge background noise from other staff in the office. Branch manager Katy Mason was unable to tell me if the fall could be cured and insisted I have to give up my time to return the vehicle to your depot.

Excellent service, clean replacement job and all done in a friendly way.

All good, turned up on time, polite chap would use again

I arranged an appointment (no1)with National windscreens in Ipswich. On arrival the fitter went to find the new windscreens and returned with one where the polythene wrapping was ripped open & it looked as if it had been there for a while. “Oh dear it’s damaged, I’ll have to order another one!’ I returned a week later (no2) it’s the wrong one! Visit (no3) the car was taken into the garage with another car behind it. “It needs 2 people to fit it. ‘There might be someone back after 3pm?’ Having been there since 9am I went home! Visit no4 I arrived at 9am with my wife following in her car so I could go home & get on with something useful. The place was all locked up & there were 2 customers with their cars looking very frustrated. Eventually a fitter from the Colchester branch arrived to collect a windscreen but he didn’t have a key. He thought they had all gone off sick! I told my wife to go home & I would wait to see if anyone turned up. They didn’t! I had to drive to Birmingham for a hospital appointment with a cracked windscreen. I booked appointment 5 for 12 to12-30 hoping they might be better organised by then. I was greeted by a fitter who said your appointment was for 10am ( INCORRECT!) they fitted a new windscreen and I returned home & examined the screen finding part of the rubber seal had been folded back under the plastic trim, which was sticking up. I managed to carefully lift it & put the seal back. I also found a large plastic moulding in the passenger foot well which had obviously been stuck to the screen to hold the cover for the cameras in place. The next day the cover for the cameras was hanging off the screen because the lump of butyl putty used to hold it had fallen off!
THIS COMPANY IS APPALLING & RUN BY A LOAD INCOMPETENT INDIVIDUALS. AVOID! I have made 5 return journeys 23 miles during rush hour traffic plus wasting a considerable amount of my time which could have been more usefully spent!

The booking process was great and the completion time was even better

But we had glass on the dash board plus shavings on the seat with my wife got some in her finger plus the dog went to the vets and cost a fortune with glass particles in her pads

Just a little more care to clean up would of made this service 5 stars

Quick turnround and friendly team - only slight issue was having to pay later by phone as unable to take payment on site.