Really helpful staff, even though we were late for our appointment, the staff member we dealt with was courteous and helpful, even suggesting somewhere nearby where we might like to pass the time whi... See more
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The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to hav... See more
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Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... See more
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It took a little while to get the dealer glass, and trying to contact the right person at National Windscreens for an update wasn't always easy. However, come replacement day, the process was faultles... See more
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Company details
About National Windscreens - Ipswich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A Olympus Close, IP1 5LJ, Ipswich, England, United Kingdom
- 01473-396-156
4.2
Great
537 reviews
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Reply from National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Whilst your technicians appeared to do…
Whilst your technicians appeared to do a reasonable windscreen replacement, upon inspection, the rear-view mirror was replaced incorrectly, and no longer sticks to the screen, a large amount of glass fragments were left loosely on the drive, and the windscreen wipers no longer work correctly. In all most unsatisfactory…
26 August 2025
Reply from National Windscreens - Ipswich
We appreciate you bringing these issues to our attention. We regret to hear that the rear-view mirror, glass fragments, and wipers were not up to standard after the replacement. We'll review this thoroughly to ensure better service in the future.
Amazing service
Firstly they came to my house which made things so much easier during the summer holidays. I was called and messaged when they were on their way and because two engineers came out my windscreen was replaced in under an hour! Amazing service.
27 August 2025
Reply from National Windscreens - Ipswich
We appreciate you sharing your experience! We're happy to hear that our mobile service made things easier for you during the summer. It's great to know you were informed of the arrival time and that the windscreen replacement was completed quickly thanks to the two engineers.
What went wrong
What went wrong! for a start our local branch couldn’t do it for several weeks. An appointment was made at the Ipswich branch, which is 21 miles away. An appointment was made for a Monday morning, we were on route, when I received a call to be told not to bother coming as the new screen was scratched. Another appointment was made for Wednesday, this time we drove all the way to the depot to be told that the 2nd screen was scratched. They then arranged for the fitters to come to our house and fit a new screen two days later. From the initial appointment to actually fitting the windscreen took 3 weeks, all this time we were unable to drive the car, except to drive to the depot, as it felt unsafe. I have informed the Insurance Company who they recommend National Windscreen that it is a terrible service you get.
16 August 2025
Reply from National Windscreens - Ipswich
We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you experienced with the scheduling, the scratched screens, and the overall delay in getting your windscreen replaced. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.
Reply from National Windscreens - Ipswich
We are sorry to hear about this experience with us. We'll look into the job to see how we can improve.
The fitter was very good
The fitter was very good - quick and efficient.
I was not impressed that the windscreen had not arrived in time for the fitting to be done at my home, as booked, and that I had to drive to Sproughton to get it done whilst I waited - or I would have had to re-book again (on previous booking it was raining). Otherwise would have been 5 stars
11 August 2025
Reply from National Windscreens - Ipswich
We appreciate your feedback and are glad the fitter was quick and efficient. We regret the inconvenience caused by the delayed windscreen delivery and the need for you to travel to complete the fitting. We'll review our logistics to prevent this from happening again.
Brilliant service delivery
The Technician (Aaron) at Ipswich branch was professional, responsive and timely with the replacement. Very clean and efficient delivery of service.
15 August 2025
Reply from National Windscreens - Ipswich
We appreciate your positive feedback. We're happy to hear that the technician at the Ipswich branch was professional, responsive, and timely with the replacement and that the service was clean and efficient.
Speeding and professional install
8 August 2025
Reply from National Windscreens - Ipswich
We appreciate your feedback and are glad you were pleased with the quick, expert installation service.
Reply from National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Poor
Time was messed up again luckily the engineer moved a job about. Still got rubber seal hanging from frame finger prints left all over windows glass on passenger seat.
30 July 2025
Reply from National Windscreens - Ipswich
We appreciate your feedback and are sorry about the scheduling issues and the condition of your vehicle. We'll review this to ensure our standards are met.
Booked in for new windscreen
Booked in for new windscreen. Jarrod did the minimal paperwork quickly and his estimate of time required for replacement was spot on. Vehicle left tidy after work done. Job well done!
29 July 2025
Reply from National Windscreens - Ipswich
We're happy to hear that the paperwork was quick and the replacement time was accurate. We appreciate your positive feedback regarding the tidiness of your vehicle after the work. Thank you for sharing your experience!
Fantastic service from national…
Fantastic service from national windscreens. I arrived early, was welcomed by your friendly team, who replaced my windscreen quickly and efficiently. Thank you.
24 July 2025
Reply from National Windscreens - Ipswich
We appreciate your positive feedback. We're happy to hear that you received fantastic, quick, and efficient service from our friendly team. Thank you!
Brilliant service throughout.
Brilliant service throughout. My appointment was brought forward, which suited me better and the work my windscreen on was perfectly done. The personnel was friendly and very helpful too. I'll definitely recommend.
23 July 2025
Reply from National Windscreens - Ipswich
We appreciate your positive feedback. We're happy to hear that we could bring your appointment forward and that you were pleased with the windscreen replacement. It's great to know you found our personnel friendly and helpful, and that you'll recommend us.
Excellent work and done in good time.
22 July 2025
Reply from National Windscreens - Ipswich
We're happy to hear that our work met your expectations and was completed promptly. Thank you for your positive feedback!
Excellent communication and very…
Excellent communication and very accommodating when I had to rearrange last minute. Friendly and quick service. Came to house and promptly sorted.
16 July 2025
Reply from National Windscreens - Ipswich
We appreciate your positive feedback. We're glad that you were satisfied with our communication and how we accommodated your rescheduling needs. We're also happy our service was friendly, quick, and convenient!
Reply from National Windscreens - Ipswich
We're happy to hear that you had a great experience with our team! We appreciate your kind words about our communication and speed.
Reply from National Windscreens - Ipswich
We appreciate you taking the time to share your feedback. We're happy to hear that you received good all-round service and helpful staff.
Reply from National Windscreens - Ipswich
We appreciate your positive feedback! We're so glad to hear you received first-rate service from our very professional fitter.
Good customer service
Updated on expected arrival
Completed quickly and efficiently
Given instructions for care of new windscreen
7 July 2025
Reply from National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
First class service.
10 July 2025
Reply from National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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