The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to hav... See more
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See what reviewers are saying
Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... See more
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It took a little while to get the dealer glass, and trying to contact the right person at National Windscreens for an update wasn't always easy. However, come replacement day, the process was faultles... See more
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Great communication with updates on ETA . Arrived time stated well Mannered . Explained all correct information on driving & washing screen after it was fitted . Left car free from any debris glass .... See more
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Company details
About National Windscreens - Ipswich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A Olympus Close, IP1 5LJ, Ipswich, England, United Kingdom
- 01473-396-156
4.2
Great
537 reviews
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Reply from National Windscreens - Ipswich
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our service very good and professional. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
Fantastic people
The staff are absolutely fantastic helpful and very kind thank you all very much would highly recommend you to anyone. All the best Michael kerry.
9 April 2025
Reply from National Windscreens - Ipswich
Thank you for your kind words and positive feedback. We are so happy to hear that you found our staff to be helpful and kind. We strive to provide excellent customer service and we are delighted that we were able to meet your expectations. We appreciate your recommendation and look forward to serving you again in the future.
Avoid at all costs!
I was unfortunate to suffer damage to my windscreen which meant I needed a replacement and things only got worse from there. Upon collecting my vehicle I noticed that trim (both interior and exterior) had been damaged (which I was not told about), exterior trim not refitted correctly and the worst part is the windscreen fitted does not fit correctly (vin number window does not line up, looks warped and is too short) plus is of shocking quality, a cheap Chinese copy. The worse service I have ever experienced, they just don't care. It was handed back to with mud on the dashboard, with no pride of their work whatsoever.
15 April 2025
Unprompted review
Reply from National Windscreens - Ipswich
We understand your frustration and apologize that your recent windscreen replacement experience was so disappointing. It's clear that the quality of the work and the service you received fell short of your expectations. We regret the inconvenience this has caused and appreciate you bringing these issues to our attention. We are committed to ensuring our customers receive the best possible service and will use your feedback to improve our processes.
Shocking service
You only managed to achieve 1star based on Mark in your call center and pleasant manner of fitter, the rest of the service was awful. No fitter at location when turned up for appointment, no call back to arrange alternative, has to chase, then the incorrect wipers were brought and could not be fitted
31 March 2025
Reply from National Windscreens - Ipswich
We understand your frustration with the recent service experience. We strive to provide excellent customer service, and it's disappointing to hear that your experience fell short of expectations. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Reply from National Windscreens - Ipswich
We're glad to hear that our flexible pick-up times were helpful for you.
Unprofessional service
I took my car to have its windscreen repaired after a failed attempt to repair a chip it had.
On the morning of my booking, I arrived with my car at the requested time to find nobody in the office to take handover of my vehicle. A colleague then arrived 15 minutes later making me late for work. I was then told by the colleague that they were not meant to be there that day so didn’t know what my car needed doing. The colleague then proceeded to tell me that he would only be there until 2:30 but I don’t finish work until 5 meaning I had to take time out of my work day to collect the car. If I was made aware of this prior, I could’ve made better arrangements.
Later that morning, I received text messages and a voicemail asking me to call National Windscreens back. I was told the new windscreen arrived damaged so could not in fact be completed and I was asked to book a new appointment. On collection of my car, the windscreen had in fact been replaced and nobody understood why somebody called me.
When I received my invoice several days later, pre and post check comments had been removed so I could not view this. The invoice also did not include where payment should be made. I tried to email to clarify but have not had a response. I did receive a text message me reminding me to pay and a telephone number was left but the number provided was invalid!
My experience with National Windscreens has been unprofessional and disorganised. Unfortunately, I would be reluctant to use their service again.
1 April 2025
Reply from National Windscreens - Ipswich
We understand your frustration with the experience you had at our location. It is clear that the service you received fell short of our usual standards, and we sincerely apologize for the inconvenience and disappointment this caused. We strive to provide clear communication and efficient service to our customers. We will review your feedback with our team to ensure that we are providing accurate information and managing customer expectations effectively. We appreciate you bringing this to our attention and will use your feedback to improve our processes.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
I thought the repair was OK at first…
I thought the repair was OK at first but it changed and it is obvious there is damage. I rang up and was told a manager would ring me back. He didn't. I rang again and the phone was put down. I rang again and was told no repairs are guaranteed and there was nothing to be done. UPDATE: National Windscreens did respond to this review but they didn't use my correct name and showed no interest in why I was not satisfied but merely said they would review my experience in-house.
5 March 2025
Reply from National Windscreens - Ipswich
We understand your frustration with the repair and the lack of communication. We are committed to providing a positive experience for all our customers, and we are sorry that this was not the case for you. We will be reviewing your feedback and addressing it with our team to improve our service.
Reply from National Windscreens - Ipswich
We're so glad to hear you had a positive experience. We appreciate your kind words and will share them with our team.
Drove 1hr10 minutes total to be told it’s been cancelled.
Drove 1hr10 minutes round trip to be told my appointment had to be rescheduled. I had confirmation of my booking and chased 4 days and then the night before to check what time I should drop off the car. I was told 8:30 and by 9 I was driving home with a new appointment 2 weeks later…sort your booking systems out. I’ve given two stars rather than one because the people who fit the screens were very apologetic and nice. This a systems issue not the engineers fault.
29 March 2025
Unprompted review
Reply from National Windscreens - Ipswich
We understand your frustration with the scheduling issue and the inconvenience caused by the rescheduled appointment. We appreciate you taking the time to share your experience. We value your feedback and are committed to improving our booking systems to ensure a smoother experience for our customers. We are glad to hear that the engineers were helpful and apologetic.
Reply from National Windscreens - Ipswich
Thank you for your kind words. We're thrilled to hear you had a positive experience. We strive to provide excellent service and appreciate your feedback.
Excellent Service
Easy to arrange appointment - and easy to rearrange due to another issue arising!
Friendly staff, quick service.
5 March 2025
Reply from National Windscreens - Ipswich
Thank you for your positive review. We are pleased to hear that you found our appointment scheduling process easy and flexible. We strive to make it convenient for our customers to book and reschedule appointments as needed. We are also delighted that you found our staff friendly and our service quick.
Excellent tracking system so I didn’t…
Excellent tracking system so I didn’t need to stay home all day. Technician explained what had caused the flaw in the windscreen ( a previous mend) and fixed adjacent new chip
5 March 2025
Reply from National Windscreens - Ipswich
We're thrilled to hear you had a positive experience with our tracking system and technician. It's great that you found the system helpful and appreciated the technician's explanation of the windscreen issue. We strive to provide clear communication and expert repairs, so we're glad you were satisfied with the service.
Reply from National Windscreens - Ipswich
We appreciate you taking the time to share your positive experience. We're glad to hear that we were able to resolve your issue quickly and efficiently.
They cancelled my 1st 2 appointments…
They cancelled my 1st 2 appointments last minute, which was not helpful. But my 3rd appointment, they phoned to say they would be 20 minutes, arrived on time and were courteous and professional.
28 February 2025
Reply from National Windscreens - Ipswich
We understand your frustration with the last-minute cancellations for your first two appointments. We strive to provide reliable service and apologize for the inconvenience this caused. We appreciate your feedback and are glad to hear that your third appointment went smoothly.
Reply from National Windscreens - Ipswich
Thank you for your kind words! We're thrilled to hear you had a positive experience. We appreciate your feedback and hope to see you again soon.
Very impressed they were on time and…
Very impressed they were on time and rang to let me know what time to expect them and very friendly.
24 February 2025
Reply from National Windscreens - Ipswich
We're so glad to hear you had a positive experience. We strive to provide excellent service and appreciate your kind words about our team's punctuality, communication, and friendliness.
Great service and helpful staff
The staff at the centre in Ipswich were very helpful and did a great job! They also helped us when the calibration could not be completed in the workshop! This was frustrating but everyone has been helpful in getting this issue resolved.
24 February 2025
Reply from National Windscreens - Ipswich
Thank you for taking the time to share your positive experience. We are delighted to hear that you were pleased with the helpfulness of our staff and the quality of the work performed. We understand that the calibration issue was frustrating, but we appreciate your patience and understanding as we worked to resolve it. Your feedback is valuable to us and helps us to continue providing excellent service.
Unfortunately one of your junior…
Unfortunately one of your junior fitters damaged the inside trim on the passenger side of my Kia Sportage, I am still awaiting for the part to be replaced.
I believe it was a genuine mistake, but it is still very inconvenient.
21 February 2025
Reply from National Windscreens - Ipswich
We understand your frustration with the damage to your Kia Sportage. We strive to provide excellent service and are disappointed to hear about this experience. We are working to get the part replaced as quickly as possible.
I still have not received my warranty…
I still have not received my warranty and receipt though the work itself was was well done.
13 February 2025
Reply from National Windscreens - Ipswich
We understand your frustration about not receiving your warranty and receipt. We apologize for the inconvenience this has caused. We're committed to ensuring all customers receive the necessary documentation. We'll look into this matter further and ensure you receive your warranty and receipt promptly.
Reply from National Windscreens - Ipswich
We appreciate you taking the time to share your positive experience. We're glad to hear that you had a friendly and efficient interaction.
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